Restart

[kenny]

Every 3-4 days the server that we have Hotspot running stops running the software the config manager won't come up until we restart the machine. also we have tested to see if the software is working even though we can't get into the config and it is not. we are running 2.1

Thanks

[kevin]

Kenny,

You're using a beta version of 2.1 and the problem mentioned should be caused by one of the bug in the beta.

We'll soon have the final release on board (early next week), we'll contact you to get the final build.

~ Patronsoft Limited ~

[kenny]

Thanks

[alan]

The 2.1 final version is now ready. Please go to the trial page to download the new version.

Thank you for your continued support .
_________________
~ Patronsoft Limited ~

[darrynfisher]

I am also getting this problem, although I only downloaded the demo last week so I must have the latest version available.

My server seems to stop at leat once a day and I have the same symtoms. I am unable to run the configuration manager and also no clients are able to connect.

Thanks

Darryn

[gilbertv]

While testing throughout the day I've also experienced the same problem and was unable to login within an 8 hour period after starting the server.

Although I don't have a problem with the Config Manager.

GV

[alan]

darrynfisher, you problem seems to related to the Apache server. When the problem occurs, try to restart Apache in the Windows Services console to see whether this solves your problem.

gilbertv, your problem is different since you can access Configuration Manager. But I need more information. Is the problem related to several users only, or the problem is for all users? Try to:

- Shutdown FirstSpot
- Press reset in the user tab within Configuration Manager
- Start FirstSpot
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~ Patronsoft Limited ~

[darrynfisher]

Alan

I will try and do this next time it happens but this does not seem like a long term solution.

Regards

Darryn

[darrynfisher]

Alan

OK I have restarted the service and this has worked, but is there anyway I can stop this from happening?

Regards

Darryn

[alan]

darrynfisher, restarting Apache is just a workaround (and as a way for us to narrow down the exact problem).

I need more information on your setup. Which version of Windows are using (and the SP level)? How you installed Apache before installing FirstSpot? Note that you should only use the Apache that comes with FirstSpot (rathan than install Apache seperately).
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~ Patronsoft Limited ~

[darrynfisher]

Alan

Ok the srdsystem that it is installed on is Microsoft XP proffessional, Apache was only installed with firstspot, the installation was followed as per your install document.

Regards

Darryn Fisher

[darrynfisher]

Oh yes sorry, XP is running service pack 1 and has all of the latest patches applied.

[alan]

darrynfisher, your OS seems okay. Is there any pattern on the Apache hang problem? Does it always happen after 8 hours? Or does it happen intermittenly?

Please send us the debug log (under FirstSpot\log subdirectory) and config.ini to firstspot@patronsoft.com for further analysis.
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~ Patronsoft Limited ~

[alan]

BTW, the periodic Apache restart workaround is not as bad as it sounds. If you check out the web, there are substantial people that are having issues such as memory leaks and they will restart Apache periodically. Note that Apache supports a graceful restart (the command is "apache.exe -k restart") and there will be no interruption for FirstSpot operation. Still, we will investigate the root cause of the problem.
_________________
~ Patronsoft Limited ~

[alan]

darrynfisher resolves the problem by uninstalling a software called Cybersitter from his machine.
_________________
~ Patronsoft Limited ~