->problems about login on firstspot

[rlHitech]

hello
we are facing some problems with users on windows xp
the matter is the following
When the user log in to the hotspot using firstpost punching his scratch code, he is succeded to conect, but everything he/she sees is a blank page after.
any clue about what could be happening?
regards,
Renato

[alan]

Maybe your redirected page (UI Customization -> Redirect Option) is wrong? Can you post your config.ini file?

Also, can you give me the exact steps to reproduce the problem?
_________________
~ Patronsoft Limited ~

[rlHitech]

Everything is working fine in general.

The problem is that we sold a scratch for the customer ,the scratch code was autenticate,its navigations is not authorized and consequently it is not Accounted (AAA model rules).

By the way ,we have tried the same scratch with other customer and it worked pretty fine.

I dont think that the problem is about the redirect pages ,given that we were succeded with other customers yesterday in selling the access.
The URL redirect page doesnt exist at all and it is just a reference:
http://digitalcenterhotspot.net


Based on my previous experience I wonder if the problem could be caused by any rules on the firewall of the customer notebook. A re there any recomended settings for the device`s firewall to be used



Allan bellow you can see the config.ini file
;
; Description : FirstSpot setting ini file
;
; Filename : config.ini
;

; Note: use a backslash to separate directories and files, those lines starting with
; a semi-colon is considered as comment.
;
; Warning : please don't change this file without supervision of a PatronSoft Engineer
; It is highly recommended that you change the FirstSpot setting in the Web-based Configuration Manager

[version]
version=Advanced
versionDesc=6.0.4

[MNS]
; number of return paths
num_return_path=0
return_path0=

[DHCP]
leasetime=2880
num_ignored_addr=0
ignore_addr0=

[Port Filter]
flt_num=
flt_0=

[QOS]
dl=
ul=
qos_num=
qos_0=

[Client Pass]
num_mac_addr=0
mac_0=00-90-4B-1F-9F-F2
num_ip_addr=0
ip_0=

[proxyARP]
ip_num=0
ip_addr0=

;
; Redirect Login Page php file
;
[loginPhp]
Login_enable0=
Login_php_Num0=



;
; Gateway Settings
;
[gateway]
;Print Log Table
Datasource_Printlog=printlog

;Shared Secret Table Name
Datasource_Shared_Secret_Tablename=fssecret

;maximum timelimit per session in minutes (global), 0 = never
sessionlimit =

;URL tracking, default off
Trace_URL=0

;URL tracking interval, do not log the same url for particular user in x mins
Trace_URL_Interval=30

;URL tracking temp table
datasource_tmp_URL_tablename=tmpurl

;extra-information field table name
Datasource_extra_field_table =aexlog

;for scenario2 communicate
Datasource_msg_Tablename=fsmsg

;for In-browser message
Datasource_ibmsg_Tablename=ibmsg

;demo_mode=on, off (default)
;
;This demo_mode parameter is for FirstSpot channel partners demonstration purpose
;If demo_mode=on, FirstSpot DNS Server and Web Server will perform a catch-all on all
;requests. After the user login, the client will always see the "firstspotdemo" page.
demo_mode=off

;redirect user to cart.php when login fails
redirect_cart=1

;Client Isolation, NetBIOS over TCP/IP, Default is Disabled
netbios=0

;Scenario 2 (Distributed Network Topology)
scenario2=0

;FirstSpot Site ID
siteID=

; Post-Startup Batch File Path Name
batch_filePath =

; lan's subnet mask (please change this through Configuration Manager only)
;
subnet_mask =255.255.255.0

; domain name server IP address
;
DNS =0.0.0.0

; domain name server IP address
;
preferred_DNS =0.0.0.0

; domain name server IP address
;
alternate_DNS =0.0.0.0

; username
;
user =Administrador

; password
;
pass =7f099c5e16a9177f149708a6e01664ea

;Number of maximum administrator account
max_admin_account = 10

;Administrator username
admin_username0 =Renato
admin_username1 =Operador1
admin_username2 =
admin_username3 =
admin_username4 =
admin_username5 =
admin_username6 =
admin_username7 =
admin_username8 =
admin_username9 =

;Administrator password
admin_password0 =7f099c5e16a9177f149708a6e01664ea
admin_password1 =68f84c3eefd64c4397f33b92740e1d86
admin_password2 =
admin_password3 =
admin_password4 =
admin_password5 =
admin_password6 =
admin_password7 =
admin_password8 =
admin_password9 =

;Administrator parameter
admin_parameter0 =admin,acl,an,a,bcreate,flt,m,cc,dhcp,d,e,fo,ibmsg,key,r,nat,p,print,s,cart,sstatus,lang,u,vhosts
admin_parameter1 =admin,sstatus,u
admin_parameter2 =
admin_parameter3 =
admin_parameter4 =
admin_parameter5 =
admin_parameter6 =
admin_parameter7 =
admin_parameter8 =
admin_parameter9 =

; network interface card connected to Internet (after modify this, need to restart FirstSpot)
;
publicNIC=placa onboard

; network interface card connected Hotspots or visitor-based networks (after modify this, need to bind the FirstHop driver
; to this new card and unbind the FirstHop driver from ALL other cards, then reboot Windows)
;
privateNIC=placa intelbras

; data source for user login
;
Datasource =C:\Arquivos de programas\FirstSpot\datasource\firstspot.dsn

; datasource table for user login
;
Datasource_Tablename = fsusr

; datasource table for user login
Datasource_Plans_Tablename = fsplans

; enable session logging into the datasource log table
session_log =ON

; datasource table for user session logging
;
Datasource_Log_Tablename = fsusrlog

; datasource table for PayPal
;
Datasource_PayPal_Table=ppal

; port used by Gateway Service
;
port =5786

; port used by Authentication Server
;
auth_port =5788

; port used by ssl site
;
ssl_port =5789

; Greeting message displayed in login page
;
greeting_msg =Welcome to our Hotspot!

; Enable to show InfoBox
;
show_infobox =ON

; Logout automatically when Infobox is closed
;
check_infobox_closed =off

; port used by infobox
;
infobox_port =5795

; for client's browser not fully support popup infobox (detect by user agent)
;
not_support_popup_option =0

; login page filename which dispatcher will call
;
loginpage =login_select.php

; login form filename which login_select.php will call
;
loginform =login_form.php

; anonymous login form filename which login_select.php will call
;
a_loginform =alogin_form.php

; idle time (minutes) allowed for authenticated users
;
idle_timeout =10

; gateway IP address (please change this through Configuration Manager only)
;
gateway_IP =10.20.7.1

; allow access to config manager from private network?
;
access_from_private =ON

; allow access to config manager from public network?
;
access_from_public =ON

; license file path
;
licensepath =C:\Arquivos de programas\FirstSpot\

; session handling mode, 0 for MAC-based, 1 for IP-based
session_handling =0

; path for dhcp config
dhcppath =C:\Arquivos de programas\FirstSpot\dhcp\dhcpservice.ini

; dhcp mode, 0 = auto, 1 = static, 2 = disabled
dhcpmode =0

; for static dhcp only, path of the Ip MAC mapping list
static_dhcp_path =C:\Arquivos de programas\FirstSpot\StaticDHCP.txt

; anonymous login
anonymous_login =off

; secret enable
secret_enable=off

; secret code
secret_code=0aed120c6f7090a5b26a4c93df382b21

; anonymous login user table name
Datasource_Anonymous_Tablename =fsa

; anonymous login log table name
Datasource_Anonymous_Log_Tablename =fsalog

; password offloading mode
pwd_offload =off

; password encryption directory path
encrypt_path =C:\Arquivos de programas\FirstSpot\dispatcher\encrypt_pwd.exe

; initial air time in minutes for self signup users
self_sign_up_credit=0

; initial plan for self signup users
self_sign_up_plan=

; self signup option
self_sign_up_option=0
self_sign_up_redirect=http://www.google.com

; self signup filtering
self_signup_filter=1

; null=no filter, 0 = signup once, >0 after x mins
self_signup_period=

;CAPTCHA option
self_sign_up_captcha_check=on

;use 3 party ssl cert 0=yes 1=no
ssl_cert=1

;secure socket layer for authentication
;443 for enabled SSL, auth_port=ssl_auth_port for disabled ssl
ssl_auth_port=5788

;rewrite engine for http to https redirection
rewrite_engine=off

;maximum fail attempt allowed
max_attempt=

;If user accesses http://10.20.7.1:5788 directly, redirect the request to any non-existing ip,
;so that driver can capture the request properly.
;DO NOT put any unresolvable domain name here
redirect_address=http://192.168.0.127/logged_in.html

;port to handle https request in apache when user is not authenticate
redirect_port=5790

; DNS suffix
dns_suffix=DigitalCenterHotspot.net

;unauthorized access restricted to port 80 and 443 only.
; On=1, Off=0
restricted_redirect=1

; start up redirect
; 0= no redirect, 1=redirect to below link, 2=redirect to info box
start_up_redirect_option =0
start_up_redirect_url =
start_up_redirect_wait =5

; Redirect page picture (filename)
;
redirectpage_pic_name=Wi-Fi_dIGITAL_CENTER_a.JPG
redirectpage_pic_name_html=http://digitalcenterhotspot.net

; Login page picture (filename)
;
random=0
loginpage_pic_count=1
loginpage_pic_html0=
loginpage_pic_html1=
loginpage_pic_html2=
loginpage_pic_html3=
loginpage_pic_html4=
loginpage_pic_html5=
loginpage_pic_html6=
loginpage_pic_html7=
loginpage_pic_html8=
loginpage_pic_html9=
loginpage_pic_html10=
loginpage_pic_html11=
loginpage_pic_html12=
loginpage_pic_html13=
loginpage_pic_html14=
loginpage_pic_html15=
loginpage_pic_html16=
loginpage_pic_html17=
loginpage_pic_html18=
loginpage_pic_html19=
loginpage_pic0=Wi-Fi_Zone Digital center c.jpg

;maximum number of concurrent users, blank / 0 = unlimited
max_conc_user=

; Auto refresh interval of Status tab in seconds, blank for no auto refresh
time_refresh=5

; Scratch mode
scratch_login=on

; Display Self Sign-up switch
display_self_sign_up=ON

; Private gateway domain name
gateway_domain=DigitalCenterHotspot.net

; Show IP or domain name in URL (0:IP, >0:DN)
show_domain_URL=1

; port used by Default Instant Keywords
iKey_port=5801

; Allowed Hosts Settings
;
[allowed hosts]
; allowed hosts keywords file path
;
hosts_keywords_path =C:\Arquivos de programas\FirstSpot\AllowedHostsKeywords.txt

; allowed hosts IPs file path
;
hosts_ips_path =C:\Arquivos de programas\FirstSpot\AllowedHostsIps.txt


; Bandwidth Throttle Settings
[bw_throttle]
; Bandwidth Throttle Mode
bt_mode =0

; Overall Upload Limit (at least 20KB/s recommended)
bt_ul_limit =0

; Overall Download Limit (at least 20KB/s recommended)
bt_dl_limit =0

; low, medium and high definition
bt_low=100
bt_medium=50
bt_high=20
bt_drop_period=2

[bwreset]
bwresetmethod=
bwresetperiod=
lastresetbw=
sdate=

[creditcard]
payment_method=ppal

[paypal]
; Business id
;
ppal_business=your_business_id@your_email.com

; URL for successful transactions
;
ppal_return=http://firstspot.org:5788/cart.php

; URL for cancelled transactions
;
ppal_cancel_return=http://firstspot.org:5788/cart.php

; trust "Pending"=="Complete"?
;
ppal_pending_release=no

; the settlement currency
;
ppal_base_currency=USD

; URL for notify
;
ppal_notify_url=http://fixed_ip:5789

; Starting number for invoice
;
ppal_invoice_start=1

; 20080724 added setting for PayPal Website Payments Pro Direct Payment
[paypal_direct]
; setting for PayPal Payments Pro Direct Payment
;
; api username
ppal_direct_api_username=your_business_id.your_email.com
;
; api password
ppal_direct_api_password=
;
; api signature
ppal_direct_api_signature=

[worldpay]
; Installation id
;
wpay_instID=your_installation_ID

; the settlement currency
;
wpay_base_currency=USD

; URL for notify
;
wpay_notify_url=http://fixed_ip:5789

; Test Mode
; 100 : test mode - always successful validation
; 101 : test mode - always failed validation
; 0 : test mode - live mode, not testing
;
wpay_testmode=0

[AuthorizeNet]

;login id
aNet_id=

;transaction key
aNet_key=

aNet_hash=

aNet_base_currency=USD

; URL for notify
aNet_notify_url=http://fixed_ip

; Test Mode
; 0 : test mode - live mode, not testing
; 1 : test mode - testing only
aNet_testmode=0

[googleCheckout]
; Merchant id
;
checkout_merchant_id=

; URL for successful transactions
;
checkout_return=http://firstspot.org:5788/cart.php

; URL for cancelled transactions
;
checkout_cancel_return=http://firstspot.org:5788/cart.php

; the settlement currency
;
checkout_base_currency=USD

; URL for notify
;
checkout_notify_url=http://fixed_ip:5789

[User_defined_payment]
id=login_id
pin1=
pin2=
currency=USD
notify_url=http://

[PrinterOn]

PrintSupport=0
SiteURL=
SiteUID=
SiteAuth=
; show siteURL
show_URL_login=1
show_URL_infobox=1

[lang]
; default language file
default_lang_file=lang.php
default_lang_file_attributes=English;en,en-us;iso-8859-1
; number of other language files
lang_fileNumber=1
; other luguage files
lang_file1=pt_lang.php
lang_file1_attributes=Portugus;pt,pt-br;iso-8859-1
lang_file2=
lang_file2_attributes=
lang_file3=
lang_file3_attributes=
lang_file4=
lang_file4_attributes=
lang_file5=
lang_file5_attributes=
; show character encoding
; 0 : hide
; 1 : show
show_charset=1

lang_pack_file=custom_lang.php
cmlang_pack_file=custom_cmlang.php
last_logout=logout
this_logout=logout
last_info=infobox
this_info=infobox
last_cart=cart
this_cart=cart
key_0=
url_0=
ReqSignUp01=on
ReqSignUp02=on
ReqSignUp03=on
ReqSignUp04=on
ReqSignUp05=on
ReqSignUp06=off
ReqSignUp07=off
ReqSignUp08=off
ReqSignUp09=off
ReqSignUp10=off

; Login page text content
default_login_text_path=C:\Arquivos de programas\FirstSpot\login_page_text.txt
login_text_path=C:\Arquivos de programas\FirstSpot\usersetting\custom_login_page_text.txt

; Control display of optional sections in login page
disable_show_reminder=1
disable_show_example=1
disable_show_link=1
disable_show_tc=0
extra01=off
extra02=off
extra03=off
extra04=off
extra05=off
extra06=off
extra07=off
extra08=off
extra09=off
extra10=off

; Setting of cart description
[cart]
reset_bw_count_upon_purchase=1
; Action of data transfer quota (0/blank=Replace 1=Add)
add_replace_bw_quota=0
; Use plan settings to overwrite user's suspend condition option (1/blank=Yes 0=No)
overwrite_user_suspend=1
max_slot_open=0

[radius]
use_radius=false
ServerIP=10.20.7.1
AuthPort=1812
AccPort=1813
Secret=secret
FSVendorID=2004
Datasource=C:\Arquivos de programas\FirstSpot\datasource\radius.dsn
Datasource_Tablename=fsRadius
Acc_Start=true
Acc_Stop=true
;Acc_FSLogin=true
;Acc_FSLogout=true
;Acc_FSWriteLog=true

[radiusAuthentication]
NAS_IDENTIFIER=FirstSpot
;NAS_IP_ADDRESS=the private nic ip, this can be edited.
;CALLING_STATION_ID=client nic mac or ip, depends on the Firstspot setting, this can not be edited.
;CALLED_STATION_ID=firstspot private nic mac, this can not be edited.

[radiusCustomAttribute]
;Vendor spec type for Firstspot
;fixed value can not be changed.
;
;FS_AUTH_TIMELEFT=1
;FS_AUTH_ACCUMBW=2
;FS_AUTH_BWQUOTA=3
;FS_AUTH_BWCOUNT=4
;FS_AUTH_ULLIMIT=5
;FS_AUTH_DLLIMIT=6
;FS_AUTH_LOGINTIME=7
;FS_AUTH_LOGOUTTIME=8
;FS_AUTH_TIMEDIFF=9
;FS_AUTH_BWUSAGE=10

;Account Status Type Attributes, can be changed.
;
;default ACCT_STATUS_FSLOGIN=217
;default ACCT_STATUS_FSLOGOUT=218
;default ACCT_STATUS_FSWRITELOG=219

[prepaidCard]
random_usr_prefix=
random_usr_suffix_salt=123456789
random_usr_suffix_length=5
pwd_salt=abcdefghjkmnpqrstuvwxyzABCDEFGHJKMNPQRSTUVWXYZ
pwd_length=7

[ACL]
num_acl=0

[fssmtp]
smtp =false
MailLogOffset=24
IspSmtpDomain=
SmtpPort=
IspSmtpAuthLogin=false
IspSmtpUserName=
IspSmtpPassword=

[users]
; 0= default format
; 1= past format option
slip_format_option =0
; default format
default_slip_title= Welcome to use FirstSpot System
default_slip_title_size= 0
default_slip_end= Thank You
default_slip_end_size= 0
; Past format
past_slip_title=
past_slip_title_size=0
past_slip_end=
past_slip_end_size=0

[NAT]
Enable=1
Type=0
NAT_AddrR_Count=0
NAT_portmap_count=0

[mac_filter]
mac_count=0

[ip_filter]
ip_count=0

[FSFO]
mode=
BackupMode=2
Main_IP=
Main_NIC=
BackUp_IP=
BackUp_NIC=
Port=
;Current FirstSpot Machine ID for Load Balancing
MachineID=
;Other Load Balancing Machine Information
OtherLB_IP=
OtherLB_NIC=

[bulk]
enable_slip_preview=1
slip_per_page=5

[DataTransfer]
bwcount_dl=0
bwcount_ul=0

[IB]
;0=In-browser message OFF
;1=In-browser message ON
iBMsg=1
;2=Infobox (Always on)
iBMsg_infobox_mode=0
iBMsg_remindMin=5
proxy_port=5796
script_port=5802
iscript_path=C:\Arquivos de programas\FirstSpot\iscript.txt
;1=enable internet surfing break
iB_cb_redirect=0
iBMsg_interval=15
;0=do not redirect, 1=redirect delay
iB_redirect_option=1
; Break duration
iB_redirect_wait=15
;0= do not show redirect link, 1= show redirect link, 2= show redirect link delay
iB_redirect_showLink=2
iB_redirect_showLink_wait=5
;0= disable banner, 1= enable top banner
iB_banner_mode=0
; 1: Image, 2: frame
iB_banner_type=1
; frame width and height
iB_banner_frame_w=0
iB_banner_frame_h=0
; number of selected image
iB_banner_img_count=0

[Pool]
min_conn=3
max_conn=10

[URLTracking]
trace_URL_type=1
trace_URL_port=

[misc]
show_cart=no
enable_chgpwd=0
time_reminder=1
remindMin=5
removePeriod=30
block_icmp=on
block_udp=on
_debug=1
pkt_period=20
_skip_nic_disable_enable=true
oem=C:\WINDOWS\INF\oem4.inf
PublicAdapterIP=192.168.0.127
PublicAdapterIpMask=255.255.255.0
PublicAdapterGateway=192.168.0.254
PrivateMAC=001a3f4d7817

[alan]

If your problem only happens in a particular client, please make sure his personal firewall doesn't block any browser session cookies.
_________________
~ Patronsoft Limited ~

[rlHitech]

Thanks Alan,


So ,I have correctly understood, all we have to do on this situation is to allow cookies for the browser?
(E.g. Using internet explorer: on tools menu we should select internet options>>Privacy and adjust the setting for Low).

Which other situation could happen something like that?

I am asking you that because the clerk that sells the ticket is not someone that understands of computers and i need to clarify him about with way he should act.

thanks for the help,
Renato

[alan]

No, it is about session cookies.

The easiest test is to disable the client side firewall completely as a test.
_________________
~ Patronsoft Limited ~

[rlHitech]

Do you mean to turn off at all the firewall?

In case of Windows XP:
*Click Start, and then click Control Panel.

*In Control Panel, click Network Connections.

*In the Network Connections window, under Network Tasks, click Change Windows Firewall Settings.

*In the Windows Firewall dialog box, on the General tab, ensure that Off is selected.

And in case of windows vista:
*Click Start and then click Control Panel.

*In Control Panel, click Network and Internet.

*Under Windows Firewall, click Turn Windows Firewall on or off.

*Ensure that Off is selected.

Some customers may get upset if we sugest that.

Which doors should we allow on the firewall in order to make Firsrspot work?

Regards,


Renato

[alan]

Yes, just turn off all personal firewall in the client PC for the time being (Windows Firewall and firewall that included in a lot of antivirus). We need to make sure that it is the firewall that is causing the issue.
_________________
~ Patronsoft Limited ~