Fail to start ICS, rc[80004005] on Windows 7 32bit

RVK · Joined: 09 Jul 2010 Posts: 4 Location: US

I am evaluating FirstSpot for our company.

This is a new install on a Windows 7 Pro workstation. (32bit)
2 Physical Nics
Corei5
4GB Memory

Getting Fail to start ICS, rc[80004005] when trying to start the FistSpot Service

I have tried to restart

When I try to start the service from Windows, I get: The service started and stoped.

Log File:

09/07/2010 12:32:00 ** Starting Print Log **
09/07/2010 12:32:00 ** FirstSpot Version (6.0.7) **
09/07/2010 12:32:00 ** Service: Read Session Log: Session Log[ON]
09/07/2010 12:32:00 ** Service: Read DataBase Info: Datasource[FILEDSN=C:\Program Files\FirstSpot\datasource\firstspot.dsn;]
09/07/2010 12:32:00 ** Service: Read DataBase Info: Datasource driver[Microsoft dBase Driver (*.dbf)]
09/07/2010 12:32:00 ** Service: Read DataBase Info: Datasource type[0]
09/07/2010 12:32:00 ** Service: Read DataBase Info: Datasource Tablename[fsusr]
09/07/2010 12:32:00 ** Service: Read DataBase Info: Datasource Log Tablename[fsusrlog]
09/07/2010 12:32:00 ** Service: Read DataBase Info: Datasource Shared Secret Tablename[fssecret]
09/07/2010 12:32:00 ** Service: PrivateMAC[001b2138ebaf]
09/07/2010 12:32:00 ** Service: Read BlockICMP_UDP: Block ICMP[ON]
09/07/2010 12:32:00 ** Service: Read BlockICMP_UDP: Block UDP[ON]
09/07/2010 12:32:00 ** Service: Read Driver Param: Session Time Limit[0]
09/07/2010 12:32:00 ** Service: Read Driver Param: Idle time out[10]
09/07/2010 12:32:00 ** Service: Read Driver Param: Driver Time Out[1]
09/07/2010 12:32:00 ** Service: Read Driver Param: listen port[5786]
09/07/2010 12:32:00 ** Service: Read Driver Param: Authentication port[5788]
09/07/2010 12:32:00 ** Service: Read Driver Param: Https port[5790]
09/07/2010 12:32:00 ** Service: Read Driver Param: Authentication IP[10.0.0.1]
09/07/2010 12:32:00 ** Service: Read Driver Param: Fail to read private gateway domain name, default [firstspot.org]
09/07/2010 12:32:00 ** Service: Read Driver Param: Logout automatically when Infobox is closed [OFF]
09/07/2010 12:32:00 ** Service: Read Driver Param: Default Instant Keywords port[5801]
09/07/2010 12:32:00 ** Service: Read Global BandWidth Throttle: Upload Throttle is disabled
09/07/2010 12:32:00 ** Service: Read Global BandWidth Throttle: Download Throttle is disabled
09/07/2010 12:32:00 ** Service: Read PW Offloading [OFF]
09/07/2010 12:32:00 ** Service: Read Session Handling: [MAC]
09/07/2010 12:32:00 ** Service: Read Anonymous Login: Anonymous [NO]
09/07/2010 12:32:00 ** Service: Read Anonymous Login: AnonymousSharedSecret [NO]
09/07/2010 12:32:00 ** Service: Read Lisence Path: licensePath[C:\Program Files\FirstSpot\license.key]
09/07/2010 12:32:00 ** Service: Read IP: gatewayIP[10.0.0.1]
09/07/2010 12:32:00 ** Service: Read IP: subnetMask[255.255.255.0]
09/07/2010 12:32:00 ** Service: Read IP: privateIP[10.0.0.0]
09/07/2010 12:32:00 ** Service: ReadMultipleNetworkSegment: Login Page Count[0]
09/07/2010 12:32:00 ** Service: Read Allow Disconnect: allow private disconnect[NO]
09/07/2010 12:32:00 ** Service: Read Allow Disconnect: allow public disconnect[NO]
09/07/2010 12:32:00 ** Service: Read NIC: system default locale [409], user default locale [409]
09/07/2010 12:32:00 ** Service: Read NIC: Current equipment manufacturer (OEM) code page [437], Current Windows ANSI code page [1252]
09/07/2010 12:32:00 ** Service: Read NIC: publicNIC[Local Area Connection]
09/07/2010 12:32:00 ** Service: Read NIC: privateNIC[Local Area Connection 3]
09/07/2010 12:32:00 ** Service: Read Allowed Hosts: hosts key words file path[C:\Program Files\FirstSpot\AllowedHostsKeywords.txt]
09/07/2010 12:32:00 ** Service: Read Allowed Hosts: hosts ip file path[C:\Program Files\FirstSpot\AllowedHostsIps.txt]
09/07/2010 12:32:00 ** Service: Read Default Login Page: [login_select.php]
09/07/2010 12:32:00 ** Service: Read DHCP: mode[0]
09/07/2010 12:32:00 ** Service: Read DHCP: DHCP Path[C:\Program Files\FirstSpot\dhcp\dhcpservice.ini]
09/07/2010 12:32:00 ** Service: Read Skip Nic D/E[Allow]
09/07/2010 12:32:00 ** Service: Packet Drop Period [20]
09/07/2010 12:32:00 ** Service: SMTP Roaming OFF
09/07/2010 12:32:00 ** Service: Read AuthServ: No MAX Attempt
09/07/2010 12:32:00 ** Service: Read Global Data Transfer Download[Disabled]
09/07/2010 12:32:00 ** Service: Read Global Data Transfer Upload[Disabled]
09/07/2010 12:32:00 ** Service: Read Global Data Transfer Download Quota[0]
09/07/2010 12:32:00 ** Service: Read Global Data Transfer Upload Quota[0]
09/07/2010 12:32:00 ** Service: URL Tracking OFF
09/07/2010 12:32:00 ** Service: NAT[Enabled]
09/07/2010 12:32:00 ** Service: NAT TYPE[0]
09/07/2010 12:32:00 ** Service: Read Proxy ARP Count[0]
09/07/2010 12:32:00 ** Service: FSFO: Failover [0]
09/07/2010 12:32:00 ** Service: Scenario2 Technology [OFF]
09/07/2010 12:32:00 ** Service: Read Max Conc User: Maximum number of concurrent users is unlimited
09/07/2010 12:32:00 ** Service: In-browser: iscript file's path [C:\Program Files\FirstSpot\iscript.txt]
09/07/2010 12:32:00 ** Service: In-browser: Proxy port[5796]
09/07/2010 12:32:00 ** Service: In-browser: Script port[5802]
09/07/2010 12:32:00 ** Service: In-browser: In-browser Message [ON]
09/07/2010 12:32:00 ** Service: In-browser Message time reminder[ON ][5]
09/07/2010 12:32:00 ** Service: Internet Surfing Break [OFF]
09/07/2010 12:32:00 ** Service: Pool: min connection [3], max connection [10]
09/07/2010 12:32:00 ** Service: Read Scratch Login: Scratch [YES]
09/07/2010 12:32:00 ** Service: Read Payment Method: [ppal]
09/07/2010 12:32:00 ** Service: Read Preferred DNS server IP for the Visitor Network [0.0.0.0]
09/07/2010 12:32:00 ** Service: Read Alternate DNS server IP for the Visitor Network [0.0.0.0]
09/07/2010 12:32:00 ** System Info for Verification **
09/07/2010 12:32:00 ** System Info for Verification:Microsoft Windows 7
09/07/2010 12:32:00 ** System Info for Verification:Unknown Workstation edition
09/07/2010 12:32:00 ** System Info for Verification:{} (Build 7600)
09/07/2010 12:32:00 ** SUCCESS **
09/07/2010 12:32:00 ** Virtual Platform Info for Verification **
09/07/2010 12:32:00 IoctlNdisQueryGlobalStats ->
09/07/2010 12:32:00 <IoctlNdisQueryGlobalStats>
09/07/2010 12:32:00 ** firstspotconOperation2=>
09/07/2010 12:32:00 ** firstspotconOperation2: Connection Name[Local Area Connection]
09/07/2010 12:32:00 ** firstspotconOperation2: Hardware Name Obtained[Intel(R) 82578DM Gigabit Network Connection]
09/07/2010 12:32:00 ** firstspotconOperation2: Hardware ID Obtained[PCI\VEN_8086&DEV_10EF&SUBSYS_304B103C&REV_05\3&21436425&0&C8]
09/07/2010 12:32:00 ** firstspotconOperation2{STA_PUBLIC_NIC}: Getting Status
09/07/2010 12:32:00 ** firstspotconOperation2{STA_PUBLIC_NIC}: Internet NIC started
09/07/2010 12:32:00 ** <=firstspotconOperation2
09/07/2010 12:32:00 ** <verifyPublicNicStatus>
09/07/2010 12:32:00 ** probePublicIP: Connection Name[Local Area Connection]
09/07/2010 12:32:00 ** probePublicIP: Hardware Guid Obtained[{FFF07658-4B53-49E1-8F7B-6B8823522458}]
09/07/2010 12:32:00 ** <probePublicIP>
09/07/2010 12:32:00 ** validate_SubnetAddr <09>
09/07/2010 12:32:00 ** EnableDisableAssignIPs: Skip Disable Visitor NIC
09/07/2010 12:32:00 ** EnableDisableAssignIPs: Configuring Visitor NIC
09/07/2010 12:32:01 ** EnableDisableAssignIPs: Finished Configuring Visitor NIC
09/07/2010 12:32:01 ** EnableDisableAssignIPs: Skip Enable Visitor NIC
09/07/2010 12:32:01 ** <EnableDisableAssignIPs>
09/07/2010 12:32:01 ** firstspotconOperation2=>
09/07/2010 12:32:01 ** firstspotconOperation2: Connection Name[Local Area Connection 3]
09/07/2010 12:32:01 ** firstspotconOperation2: Hardware Name Obtained[Intel(R) PRO/1000 GT Desktop Adapter]
09/07/2010 12:32:01 ** firstspotconOperation2: Hardware ID Obtained[PCI\VEN_8086&DEV_107C&SUBSYS_13768086&REV_05\4&1F0173F4&0&10F0]
09/07/2010 12:32:01 ** firstspotconOperation2{STA_PRIVATE_NIC}: Getting Status
09/07/2010 12:32:01 ** firstspotconOperation2{STA_PRIVATE_NIC}: Visitor NIC started
09/07/2010 12:32:01 ** <=firstspotconOperation2
09/07/2010 12:32:01 ** <verifyPrivateNicStatus>
09/07/2010 12:32:01 <IoctlNdisQueryGlobalStats>
09/07/2010 12:32:01 <IoctlNdisQueryGlobalStats>
09/07/2010 12:32:01 ** showNICComponent: using IPv4
09/07/2010 12:32:01 ** showNICComponent: [UNBIND] Internet Protocol Version 6 (TCP/IPv6)
09/07/2010 12:32:01 ** showNICComponent: [BIND] Internet Protocol Version 4 (TCP/IPv4)
09/07/2010 12:32:01 ** showNICComponent: [UNBIND] Link-Layer Topology Discovery Mapper I/O Driver
09/07/2010 12:32:01 ** showNICComponent: [UNBIND] Link-Layer Topology Discovery Responder
09/07/2010 12:32:01 ** showNICComponent: [BIND] PatronSoft FirstHop Driver
09/07/2010 12:32:01 ** showNICComponent: [UNBIND] McAfee NDIS Intermediate Filter
09/07/2010 12:32:01 ** showNICComponent: [UNBIND] QoS Packet Scheduler
09/07/2010 12:32:01 ** showNICComponent: [UNBIND] File and Printer Sharing for Microsoft Networks
09/07/2010 12:32:01 ** showNICComponent: [UNBIND] Client for Microsoft Networks
09/07/2010 12:32:01 ** <showNICComponent>
09/07/2010 12:32:03 <IoctlNdisQueryGlobalStats>
09/07/2010 12:32:03 ** RestartApacheService: restart gracefully
09/07/2010 12:32:08 ** <RestartApacheService>
09/07/2010 12:32:08 ** StopUnusedServices: SharedAccess
09/07/2010 12:32:08 ** Service: Read Skip Vista Firewall Dis[not Allow] [0]
09/07/2010 12:32:08 ** StopUnusedServices: Turn the Vista firewall off for all profiles
09/07/2010 12:32:08 ** StopUnusedServices: DNS
09/07/2010 12:32:08 ** StopUnusedServices: DHCPServer
09/07/2010 12:32:08 ** <StopUnusedServices>
09/07/2010 12:32:08 ** <modifyRRAS>
09/07/2010 12:32:08 Preferred DNS List: 204.130.255.3
09/07/2010 12:32:08 using DNS List
204.130.255.3;
09/07/2010 12:32:08 ** WriteBindCfg: bindpath[C:\Program Files\FirstSpot\dns\etc\]
09/07/2010 12:32:08 ** <modifyDNS>
09/07/2010 12:32:09 <IoctlNdisQueryGlobalStats>
09/07/2010 12:32:11 ** SharingSwitch: Status of Local Area Connection will be changed
09/07/2010 12:32:11 ** SharingSwitch: Sharing status has already behaved as requested
09/07/2010 12:32:11 ** SharingSwitch: Status of Local Area Connection 3 will be changed
09/07/2010 12:32:11 ** SharingSwitch: Sharing status has already behaved as requested
09/07/2010 12:32:11 ** <ModifyICS>
09/07/2010 12:32:11 ** SharingSwitch: Status of Local Area Connection 3 will be changed
09/07/2010 12:32:17 ** SharingSwitch: Fail to switch on sharing, rc[80004005]
09/07/2010 12:32:17 ** <ModifyICS>
09/07/2010 12:32:17 ** PipeListenThread=>
09/07/2010 12:32:17 ** SharingSwitch: Status of Local Area Connection will be changed
09/07/2010 12:32:17 ** SharingSwitch: Sharing status has already behaved as requested
09/07/2010 12:32:17 ** SharingSwitch: Status of Local Area Connection 3 will be changed
09/07/2010 12:32:17 ** SharingSwitch: Sharing status has already behaved as requested
09/07/2010 12:32:17 ** <= ModifyICS
09/07/2010 12:32:17 ** FailShutDownFS: done removing static routes
09/07/2010 12:32:17 ** FailShutDownFS: Shutting down(RRAS Service)
09/07/2010 12:32:17 ** FailShutDownFS: Shutting down(DNS Service)
09/07/2010 12:32:17 ** FailShutDownFS: Shutting down(DHCP Service)
09/07/2010 12:32:18 ** FailShutDownFS: Shutting down(Send Mail Service)
09/07/2010 12:32:18 ** FailShutDownFS: Shutting down(Receive Mail Service)
09/07/2010 12:32:18 ** FailShutDownFS: Shutting down(Redirector Service)
09/07/2010 12:32:18 ** PipeListenThread: Fail to get named pipe handle state
09/07/2010 12:32:18 ** <PipeListenThread>
09/07/2010 12:32:18 ** FailShutDownFS: Pipe thread closed
09/07/2010 12:32:18 ** <=pipeCheck(892)
09/07/2010 12:32:18 ** FailShutDownFS: Free connection pool resources
09/07/2010 12:32:18 ** FailShutDownFS: Shut Down Successfully

RVK · Joined: 09 Jul 2010 Posts: 4 Location: US

Since I am not getting a response, I am tempted to wipe the hard drive and install Windows 2008 R2 (64bit)

Would someone tell me if that is supported?

Thanks.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Currently, FirstSpot supports 32 bit Windows only. So your best platform is Windows 2008 SP2 (32 bits).

We are looking into your Windows 7 ICS problem at this moment.
_________________
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dominic · **Forum facilitator** Joined: 23 Oct 2007 Posts: 103

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

BTW, if you are still using Windows 7 with ICS, make sure you start "Windows Firewall" service and set Startup Type to Automatic. This is the default setting from a clean installed Windows and this service is essential even for manual start of the ICS.
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~ Patronsoft Limited ~

RVK · Joined: 09 Jul 2010 Posts: 4 Location: US

Enabling and starting the Windows firewall fixed the problem with ICS.