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Rdosramos
Joined: 11 Mar 2013
Posts: 12
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 Posted: Thu Mar 28, 2013 1:13 pm
Post subject: Buy more bandwidth option problems |
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Hi all,
We have an issue where the end users are unable to purchase more bandwidth from the firstspot site.
The following error occurs
Internet Explorer cannot display the webpage
We had to rebuild the server recently so we suspect a configuration issue but we cannot figure it out. Any ideas on what cold be causing the problem?
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alan
Forum facilitator
Joined: 26 Sep 2003
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Posted: Thu Mar 28, 2013 1:18 pm
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What FirstSpot version are you currently using?
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Rdosramos
Joined: 11 Mar 2013
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Posted: Tue Apr 02, 2013 7:54 am
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| 6.0.6 |
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alan
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Joined: 26 Sep 2003
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Posted: Tue Apr 02, 2013 10:22 am
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Maybe you can take this opportunity and upgrade to v7. FirstSpot v7 uses a new Shopping Cart items (instead of Plan) and it makes it easier to configure and troubleshoot the credit card module.
You can download the latest v7 at http://patronsoft.com/firstspot/download_trial.html
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Rdosramos
Joined: 11 Mar 2013
Posts: 12
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Posted: Tue Apr 02, 2013 10:45 am
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| Well thats is going to take some time to get authorized. I really need to find out what the issue is to justify upgrading the product. |
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alan
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Posted: Tue Apr 02, 2013 10:50 am
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At which step you encounter the above problem? Can you elaborate?
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Rdosramos
Joined: 11 Mar 2013
Posts: 12
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Posted: Tue Apr 02, 2013 11:16 am
Post subject: |
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| When we click on the purchase more bandwidth it just gives us Internet Explorer cannot display the webpage |
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alan
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Joined: 26 Sep 2003
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Posted: Tue Apr 02, 2013 11:19 am
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This shouldn't happen unless you customize the login page.
Please install a fresh copy of FirstSpot (just use the trial version key) and try to reproduce the same issue. Make sure you don't customize any part for this test.
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Rdosramos
Joined: 11 Mar 2013
Posts: 12
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Posted: Fri Apr 05, 2013 12:00 pm
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Hi Alan,
Not sure how this will help us. |
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Rdosramos
Joined: 11 Mar 2013
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alan
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Joined: 26 Sep 2003
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Posted: Mon Apr 08, 2013 8:46 am
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No. That why I ask you to install a fresh copy as we suspect you somehow customize the login page sequence.
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Rdosramos
Joined: 11 Mar 2013
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Posted: Mon Apr 08, 2013 8:49 am
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| Is there no way of changing it in the configuration? |
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Rdosramos
Joined: 11 Mar 2013
Posts: 12
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Posted: Mon Apr 08, 2013 8:51 am
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| IS there no way of changing the url within the Configuration manager? As far as we know, no customizations have been made. |
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alan
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Posted: Mon Apr 08, 2013 8:52 am
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Not really if you customize the html/php/tpl code directly. Actually, we don't even use ASP at all so somehow you did change the setting improperly.
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alan
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Posted: Tue Apr 09, 2013 9:37 am
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All the possible settings are within Configuration Manager -> Credit Card
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