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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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 Posted: Mon Jan 19, 2015 5:56 pm
Post subject: Data not attributing to user after payment |
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Hi,
I've started testing with the live paypal and I am getting an issue where the user account is not receiving the hours that they have payed for. I have tested this using normal plans associated with the cart and also using the plan on the cart item itself. The payment goes through fine and the email receipt is received. When viewing transaction history it just says "Unknown Yet". I restarted the service when switching the plans and have tried with a couple of test user accounts. |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Tue Jan 20, 2015 5:40 am
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Please go through http://patronsoft.com/forum/viewtopic.php?t=2765
Also, make sure your PayPal ID (merchant account) is entered correctly (it is case sensitive) under Configuration Manager -> Credit Cards
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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Posted: Tue Jan 20, 2015 11:22 am
Post subject: |
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| Thanks, I will work through these and get back to you. |
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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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Posted: Tue Jan 20, 2015 4:57 pm
Post subject: |
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| Ok so found out that the port is closed. Would this stop the txn.log being created as nothing is being received from paypal? |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Tue Jan 20, 2015 5:05 pm
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Yes. You need to configure Port Forwarding correctly in your firewall/router.
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MSVIT
Joined: 13 Jan 2015
Posts: 23
Location: United Kingdom
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Posted: Thu Jan 29, 2015 11:09 am
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| Thanks, all fixed. |
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