SearchSearch   ProfileProfile   Log inLog in   RegisterRegister 

Cannot Disconnect user in status menu

 
Post new topic   Reply to topic    FirstSpot Forum Index -> Pre-sales Support Forum
View previous topic :: View next topic  
Author Message
NickNick



Joined: 08 Jul 2015
Posts: 3

PostPosted: Wed Jul 08, 2015 1:28 am    
Post subject: Cannot Disconnect user in status menu

I'm on my way to find a replacement for Antamedia and so far so good with your trial version. I have had a few minor issues that I was able to resolve by reading through the forum.
One issue though that I cannot find an answer to is, my having a problem disconnecting/deleting a user in the status menu.
Initially, I created an account in the Users menu and logged in using my smartphone only. The account has been deleted and when the devices wi-fi has been turned off, then on, it shows up again in the status page and allowed full access. Ticking the checkbox and selecting Delete does nothing, just reapears.
I have tried restarting FirstSpot with the device not connected but it shows up again with full access. Client Filter tab shows nothing either. I have not logged in with my laptop and I am getting the Login Splash page, so it is doing it's job but I cannot remove a past device and prevent it from accessing the web even though the account and the associated devices have been deleted.
Any Ideas?
Back to top
alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435

PostPosted: Wed Jul 08, 2015 2:51 am    
Post subject:

How do you setup your user? Are you using Login Once user attribute?
_________________
~ Patronsoft Limited ~
Back to top
NickNick



Joined: 08 Jul 2015
Posts: 3

PostPosted: Wed Jul 08, 2015 3:57 am    
Post subject: Cannot Disconnect user in status menu

Initially yes, I did select the Login Once user attribute. However, as stated in my original post the account has been deleted. I had assumed that if an account was deleted then all associated information such as Username, Passsword, settings and MAC addresses would also be deleted for that account.
Back to top
alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435

PostPosted: Wed Jul 08, 2015 11:04 am    
Post subject:

This is a known problem and it is already fixed in v8.0.10.

Please download our latest version at http://patronsoft.com/firstspot/download_trial.html. Since this is a new deployment, I suggest you do a uninstall/reinstall (even though our setup support upgrade).
_________________
~ Patronsoft Limited ~
Back to top
NickNick



Joined: 08 Jul 2015
Posts: 3

PostPosted: Wed Jul 08, 2015 2:26 pm    
Post subject: Cannot Disconnect user in status menu

Thanks, I'll give it try later today. I was using 8.0.9 that was downloaded just a day ago
Back to top
alan
Forum facilitator


Joined: 26 Sep 2003
Posts: 4435

PostPosted: Mon Jul 13, 2015 10:08 am    
Post subject:

Any feedback on your test on the v8.0.10?
_________________
~ Patronsoft Limited ~
Back to top
Display posts from previous:   
Post new topic   Reply to topic    FirstSpot Forum Index -> Pre-sales Support Forum All times are GMT
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum


Powered by phpBB © 2001, 2005 phpBB Group