| View previous topic :: View next topic |
| Author |
Message |
ericrhyder
Joined: 04 Aug 2015
Posts: 6
Location: Allentown, PA
|
 Posted: Fri Sep 04, 2015 3:06 pm
Post subject: Social Media login - Facebook |
|
|
Trying to get social media login configured for our new server. I can login and get access via Instagram and Google+, but for some reason, I cannot click on the Facebook button.
Any suggestions on why this is occurring? |
|
| Back to top |
|
 |
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Fri Sep 04, 2015 3:18 pm
Post subject: |
|
|
Can you elaborate on your symptoms? Maybe you can test another browser? Also, a screenshot will definitely help.
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
ericrhyder
Joined: 04 Aug 2015
Posts: 6
Location: Allentown, PA
|
Posted: Fri Sep 04, 2015 4:25 pm
Post subject: |
|
|
The only symptom appears to be that the face book button is not a clickable link.
Not really sure how to post a screenshot of it with this software.
I've tried every type of browser I have and get the same result. |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Mon Sep 07, 2015 5:24 am
Post subject: |
|
|
If you are logged in to Facebook through your browser (stated stored in persistent cookie), there should be a check mark and the Facebook button is not clickable. Simply click login and you should be able to proceed.
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Mon Sep 07, 2015 5:29 am
Post subject: |
|
|
If you still have difficulties, please capture the browser screenshot (press Alt+PrtScr, then paste the image to Paint), and then email us at firstspot@patronsoft.com.
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
ericrhyder
Joined: 04 Aug 2015
Posts: 6
Location: Allentown, PA
|
Posted: Mon Sep 07, 2015 12:28 pm
Post subject: |
|
|
| Email sent. |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Mon Sep 07, 2015 1:43 pm
Post subject: |
|
|
Maybe the external Facebook icon URL has changed. We need to investigate.
Can you restart FirstSpot once and test again?
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Mon Sep 07, 2015 2:22 pm
Post subject: |
|
|
After your FirstSpot restart, please post your firstspot_FSRedirect_[timestamp].log under FirstSpot\log directory here.
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Tue Sep 08, 2015 7:08 am
Post subject: |
|
|
We re-tested your case.
While we cannot reproduce your problem in our lab, we think we understand the cause of your issue. It seems that Facebook uses a different URL for the "Log In" button (maybe depends on country of origin).
We need your help to solve this issue. Please do the followings:
1) from the your PC, use Chrome to access the URL https://www.facebook.com/plugins/login_button.php
2) you should see a blank page without errors. Now, right-click the blank page and click "Save as" the file as html.
3) zip this html file and email us at firstspot@patronsoft.com for further analysis.
[no need for the firstspot_FSRedirect_[timestamp].log file for now]
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
|
Posted: Thu Sep 10, 2015 3:00 pm
Post subject: |
|
|
This problem will be fixed in v8.0.12.
_________________
~ Patronsoft Limited ~ |
|
| Back to top |
|
|
|
Search
Profile
Log in
Register
