failed to update user

Matze · Joined: 26 Nov 2010 Posts: 33

Hello,

a customer has the Problem that he is not able to create random users.
He got the error failed to update/add user.
there are about 250 User currently used.

in addition the customer has the problem that users that are expired
are not automaticly deleted althoug the radio button shows auto delete enabled.

must aht auto-delete button also be enabled under the PLANS?

thanks for help.

Kind regards
Matze

Matze · Joined: 26 Nov 2010 Posts: 33

i forgot to say that if the customer adds no random user, this user could be added.

seems tha something with random created users is wrong.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

What FirstSpot version are you currently using?
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Matze · Joined: 26 Nov 2010 Posts: 33

sorry forgot to wrote this..
its ver. 6.0.9

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

We improve this algorithm in v7.

Please email us your license information at firstspot@patronsoft.com so that we can double-check whether you are eligible for v7.
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Matze · Joined: 26 Nov 2010 Posts: 33

the Software was installed in 09/2009 with one Year Maintenance.
So there is no Support

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Can you email us your config.ini file at firstspot@patronsoft.com? Thanks.
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