Exception free problem

tomrandle · Joined: 17 Apr 2014 Posts: 9 Location: UK

Hi guys,

I am having problems with getting the exception free websites. Particularly on mobile devices, I have a few exception free links on the login page and some work on a laptop but not at all on a mobile device. All links are added into the allowedhostskeywordsofficial file.

Paypal link works but links I have added in myself either don't work at all, or don't work on mobile devices.

Any recommendations?

Cheers

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Please don't add them in the .txt file directly.

You need to add them under Configuration Manager, and then restart FirstSpot.
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tomrandle · Joined: 17 Apr 2014 Posts: 9 Location: UK

Hi Alan,

I tried the method you suggested but had problems with that too. On a laptop the exception free link works, however on a mobile it doesn't load initially - but when you are past the captive portal the free website link you clicked loads up?

I have followed all of the instructions in the manual for setting up these exception free websites but have had problem after problem so far.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Please post your AllowedHostsKeywords.txt under FirstSpot directory here.
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tomrandle · Joined: 17 Apr 2014 Posts: 9 Location: UK

It's standard, I haven't made any changes to this file as I followed your advice above. Still got the same error.

Please advise

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Please post both AllowedHostsKeywords.txt and AllowedHostsKeywords_official.txt, we need the information to troubleshoot.
_________________
~ Patronsoft Limited ~

tomrandle · Joined: 17 Apr 2014 Posts: 9 Location: UK

;
; Filename : AllowedHostsKeywords.txt
;
; Description : User configured Allowed Hosts keywords listing file
;
; Copyright (c) 2002-2008, PatronSoft Limited
;

;
; Exception Free Website - Web Hosts Keywords Allowed (Maximum 100)
;
; Note: specify the "keyword" of the each allowed host, which must include
; at least 2 levels of domain name separated by a dot "."; you can
; always gain efficiency if you specify the "allowed IPs" of them.
;
; Please review the manual first before changing this file directly.
; OR you can change this setting in the Web-based Configuration Manager

;**********Please ONLY edit the following**********

;
; Filename : AllowedHostsKeywords_official.txt
;
; Description : Allowed Hosts keywords listing file
;
; Copyright (c) 2002-2004, PatronSoft Limited
;

;
; Exception Free Website - Web Hosts Keywords Allowed (Maximum 100)
;
; Note: specify the "keyword" of the each allowed host, which must include
; at least 2 levels of domain name separated by a dot "."; you can
; always gain efficiency if you specify the "allowed IPs" of them.
;
; Please review the manual first before changing this file directly.
; OR you can change this setting in the Web-based Configuration Manager

;**********Official Free Sites. Please DO NOT change or remove**********

;PatronSoft Limited
patronsoft.com

[PAYPAL_START]
; for paypal credit card transactions (don't remove)
www.paypal.com
developer.paypal.com
www.sandbox.paypal.com

; for paypal images (don't remove)
www.paypalobjects.com
paypal.112.2o7.net

; for paypal advertisements (don't remove)
paypalssl.doubleclick.net
altfarm.mediaplex.com

[PAYPAL_END]

[WORLDPAY_START]
; for worldpay credit card transactions (don't remove)
select.worldpay.com
[WORLDPAY_END]

[ANET_START]
; for Authorize.net credit card transactions (don't remove)
secure.authorize.net
account.authorize.net
test.authorize.net
[ANET_END]

[GCHECKOUT_START]
; for Google Checkout credit card transactions (don't remove)
checkout.google.com
sandbox.google.com
ssl.google-analytics.com
www.google.com
www.googleadservices.com
[GCHECKOUT_END]

; microsoft search engine (don't remove)
search.msn.com

; for yahoo companion toolbar (don't remove)
companion.yahoo.com
toolbar.yahoo.com

; for MSN toolbar (don't remove)
toolbar.msn.com

; for Alexa toolbar (don't remove)
data.alexa.com

;PrinterOn.net (don't remove)
www.printspots.com
www.printeron.net

;Firefox rss news update (don't remove)
fxfeeds.mozilla.org
newsrss.bbc.co.uk
addons.mozilla.org

; Network Connectivity Status Indicator newly added in Win Vista and Server 2008 (don't remove)
; www.msftncsi.com

;**********End Official Free Sites**********

Can you talk me through the entire process of making exception free websites work? Because it clearly doesn't work when following the user manual, there is no mention of anything else you have to do to make it work.

But I notice Paypal has various other sites that it needs - is this the same as websites I want to put in exception free? As I said there is no mention of additional websites or keywords needed in the user manual.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

From your files, you haven't add any domain through Configuration Manager UI. Are you using you are adding it correctly?

E.g. if you want to add google.com, just go to Configuration Manager -> Exception Free Websites -> Domain name, add the below domain:

google.com
www.google.com

click save and restart FirstSpot.
_________________
~ Patronsoft Limited ~

tomrandle · Joined: 17 Apr 2014 Posts: 9 Location: UK

Yeah I removed everything to start from scratch so it would work.

When I entered the website into there it doesn't work. Can you confirm the process you have to go through? Do you have to put websites that are on the free one into the exception list too? Also do you have to enter addresses for where the images are located on the particular free site?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Yes, you do need to put the image URL in the Exception Free Websites if they are from some different URL.
_________________
~ Patronsoft Limited ~