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istvan.kelemen
Joined: 04 Mar 2015
Posts: 19
Location: Switzerland
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 Posted: Mon Mar 09, 2015 3:50 pm
Post subject: Initial time assigned (mins): [] is greyed out |
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Hello,
On Plans page, in Free Access Plan
Conditions to suspend this account: Never
When access minutes are used up
Initial time assigned (mins):
is greyed out.
FS v8.07
How can I set it?
Thanks!
Sorry for the lot of questions, but I am heavily testing the SW, and most probably I (or my company )will buy it!
Br,
István |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Mon Mar 09, 2015 3:59 pm
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Did you select the Plan and click Edit?
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istvan.kelemen
Joined: 04 Mar 2015
Posts: 19
Location: Switzerland
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Posted: Mon Mar 09, 2015 4:05 pm
Post subject: |
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| Yes, I did. I can edit all the other options. |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Mon Mar 09, 2015 4:09 pm
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We need to double-check this.
What browser are you currently using? Can you try other browser?
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istvan.kelemen
Joined: 04 Mar 2015
Posts: 19
Location: Switzerland
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Posted: Mon Mar 09, 2015 10:06 pm
Post subject: |
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IE11, FF36.1 Chrome 41.0.2272.76 m on Win2012R2
You might wanna lok into the settings, something might conflict
dropp me an email please and we can schedule a team viewer or remote desktop session, or do you prefer priv message? |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Tue Mar 10, 2015 5:48 am
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Make sure you the click the checkbox on the left of "When access minutes are used up", then "The Initial time assigned (mins)" textbox will be enabled and you can type in there.
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istvan.kelemen
Joined: 04 Mar 2015
Posts: 19
Location: Switzerland
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Posted: Tue Mar 10, 2015 1:55 pm
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That is also greyed out lol! What's wrong  |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Tue Mar 10, 2015 2:02 pm
Post subject: |
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You need to select the Plan, and then click Edit.
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istvan.kelemen
Joined: 04 Mar 2015
Posts: 19
Location: Switzerland
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Posted: Tue Mar 10, 2015 3:14 pm
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Sir, I am not so stupid :D
First I selected Free Access Plan, then after I had clicked edit both options (mentioned above) stayed grey, the others were editable. |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Tue Mar 10, 2015 3:29 pm
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Can you try to uncheck "never" to see whether that helps?
If you still have difficulties, please email us a screenshot at firstspot@patronsoft.com
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istvan.kelemen
Joined: 04 Mar 2015
Posts: 19
Location: Switzerland
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Posted: Tue Mar 10, 2015 4:00 pm
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Of course, I had tried before  |
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alan
Forum facilitator
Joined: 26 Sep 2003
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Posted: Tue Mar 10, 2015 4:26 pm
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Please email us the screenshot then. Make sure you click "Edit" before capturing the screenshot.
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alan
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Joined: 26 Sep 2003
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Posted: Thu Mar 12, 2015 8:40 am
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Any update? Maybe you can create a new Plan and try the same steps again?
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