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paulm
Joined: 28 Jun 2008
Posts: 81
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 Posted: Tue Jun 08, 2010 9:22 am
Post subject: 0 time after paypal authrisation |
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| What will it take to get an answer to this problem 3 emails a posting on anther string and still no answer! after paypal enables the account and the dat is in place i still have 0 mins of airtime ticked and have to manually un tick the box we have upgraded to the latest version which was supposed to solve this I need a solution to this NOW please |
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alan
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Joined: 26 Sep 2003
Posts: 4435
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Posted: Tue Jun 08, 2010 11:17 am
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So you want the access time to be unlimited? Instead of setting "Initial access minutes for self sign-up users" to 0, you should leave it blank (i.e. unlimited).
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alan
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paulm
Joined: 28 Jun 2008
Posts: 81
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Posted: Wed Jun 09, 2010 9:02 am
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| Thats the problem right there if i set it to blank ie unlimited every on gets on for free!!!!! and no one has to pay this was always the problem and still is not fixed |
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alan
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Joined: 26 Sep 2003
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Posted: Wed Jun 09, 2010 9:10 am
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So set it to 0 then. Note that blank (i.e. unlimited) is different than 0.
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paulm
Joined: 28 Jun 2008
Posts: 81
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Posted: Wed Jun 09, 2010 2:22 pm
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| It is set to 0 but when the account is activated by the paypa confimation the box in the client account remains ticked with 0 mins of air time left! |
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paulm
Joined: 28 Jun 2008
Posts: 81
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Posted: Thu Jun 10, 2010 2:33 pm
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| No reply i love your software but i need a solution to this problem yesterday so will you please tell me what i have to do to correct it |
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alan
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Joined: 26 Sep 2003
Posts: 4435
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Posted: Fri Jun 11, 2010 9:56 am
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1) First, make sure you go through steps at http://patronsoft.com/forum/viewtopic.php?t=2058 . In particular, you need to see the txn.log file appears
2) I still suspect something wrong with the Plan that you used for Shopping Carts. Can you re-define it and make sure the Access Minutes is set to say 60 minutes?
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paulm
Joined: 28 Jun 2008
Posts: 81
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Posted: Sat Jun 12, 2010 8:15 pm
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| Hi don all that it still does not work the account activates ok but th user time box remains ticked with 0 mins of air time the expiry date shows in the expiry date box but i have to manualy go into the account and untick the aire tim mins box for it to work |
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paulm
Joined: 28 Jun 2008
Posts: 81
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Posted: Mon Jun 14, 2010 7:16 pm
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| ok but please let me expaine we have severel plans 1 hour 1 day 1 week and 1 month the problem exists with them all i will re define the plans each one and see what happens thanks |
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paulm
Joined: 28 Jun 2008
Posts: 81
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Posted: Thu Jun 24, 2010 7:44 pm
Post subject: still not working |
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| Hi alan i have now rebuilt all of the plans and put them into the shoping cart etc but when paypal authorizes the payment the 0mins air time still remains ticked even though i have an account expire date showing this is driving me crazy as i have to check trhe sytem and manualy un tick the box several time a day |
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alan
Forum facilitator
Joined: 26 Sep 2003
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Posted: Fri Jun 25, 2010 9:20 am
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You need to initialize your account correctly. For self sign-up case, create a Plan with the "Access minutes" field unchecked, and tie this Plan to your Self sign-up.
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paulm
Joined: 28 Jun 2008
Posts: 81
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Posted: Sat Jun 26, 2010 11:48 am
Post subject: gettiing upset now |
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the field is unchecked on all of our plans I need a solution to th is i have on average to check the sever 5 times a day to authorise the users
Please Find me a solution its driving me crazy |
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dominic
Forum facilitator
Joined: 23 Oct 2007
Posts: 103
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Posted: Mon Jun 28, 2010 4:09 am
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Please make sure you've the following steps done correctly:
1) Leave the attribute "Initial access minutes for self sign-up users" blank under Authentication Server tab
2) In the same tab, the next attribute "Self sign-up Plan", choose one of your defined plan (1 hour/1 day/1 week/1 month) such that the specific suspend condition will be applied to the newly self signed-up user accounts
3) Click Save button and restart FirstSpot
The "access minutes" condition should now be unchecked for the new accounts provided that the same field is unchecked in the plans you've mentioned. If you still encounter problems, please further describe the plan you've selected in step 2 and what you see in the new user account. |
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MessWeb UK
Joined: 16 Jun 2010
Posts: 1
Location: UK
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Posted: Fri Jul 02, 2010 8:34 pm
Post subject: Same problem - think I have found solution/cause |
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In authentication tab, my 6.0.4 Premium Edition says:
"*This feature is not available in Premium Edition" at the very top
Why is this, surely it should all be accessible?
MORE IMPORTANTLY...
In the Initial Access Minutes for Self-Sign Up users, it says 0, but it is greyed out - I cant change it. I have the NEW USER Plan set to "blank" airtime, ie, no tick, but still the accounts are coming in with a tick, and a "0". I think it is because of this greyed out 0 in the authentication page.
Andy |
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