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  Topic: exception site slow
gpede

Replies: 0
Views: 6727

PostForum: Pre-sales Support Forum   Posted: Sat Sep 06, 2008 6:26 am   Subject: exception site slow
Alan:

We have people logged into our system at a reduced global setting of 100kbps and everything works the way it should....slow, which is great. If they want to purchase a package that increases ...
  Topic: Multipul network segments
gpede

Replies: 8
Views: 14096

PostForum: Pre-sales Support Forum   Posted: Wed Aug 27, 2008 4:14 am   Subject: sharing ... ?
Alan:

We are willing to share this info with others but we won't without permission from Firstspot.

Can we?

These guys seem to be under a lot of pressure and timeframes to get this done.... ...
  Topic: Multipul network segments
gpede

Replies: 8
Views: 14096

PostForum: Pre-sales Support Forum   Posted: Sun Aug 24, 2008 4:40 am   Subject: easy solution
There is a solution out there that works extremely well for us and allows DHCP relaying. We were experiencing the exact same problem but we don't want to infringe on what Patronsoft will allow.

...
  Topic: multi-user and single client account
gpede

Replies: 2
Views: 8327

PostForum: Pre-sales Support Forum   Posted: Mon Aug 18, 2008 1:24 pm   Subject: replies
Alan:

Thanks for the reply....the product works very well for our application but there's always one or two little things that I can't find the answer for. We're not a "needy" company th ...
  Topic: multi-user and single client account
gpede

Replies: 2
Views: 8327

PostForum: Pre-sales Support Forum   Posted: Sun Aug 17, 2008 8:12 pm   Subject: multi-user and single client account
If I switch our settings to multi-user (similar to a hotel conference situation) can I still have the ability to generate single users?

G.

Please answer my posts...you've only answered one out ...
  Topic: Hide or Disable Info Box
gpede

Replies: 1
Views: 7168

PostForum: Pre-sales Support Forum   Posted: Sat Aug 16, 2008 6:33 am   Subject: Hide or Disable Info Box
Is there a way to hide or disable the info box when a user logs in? I don't want the user to have the ability to change the password.

Thanks

G.
  Topic: where is the user log???
gpede

Replies: 0
Views: 6681

PostForum: Pre-sales Support Forum   Posted: Thu Aug 07, 2008 5:32 am   Subject: where is the user log???
Tech guys:

Please tell me the location of the user log (which folder/director) and what the userlog is named eg: userlog.txt or users.log or what is it? I need to see how long each user is logg ...
  Topic: user log location
gpede

Replies: 0
Views: 7026

PostForum: Pre-sales Support Forum   Posted: Tue Aug 05, 2008 5:37 am   Subject: user log location
Can you tell me which folder/directory the user log gets created in? I assume it's c:\program_files\firstspot but I can't find it. Also, what name does it export as eg: userlog.txt ??

Thanks. ...
  Topic: using passive login with mac address
gpede

Replies: 0
Views: 6678

PostForum: Pre-sales Support Forum   Posted: Fri Aug 01, 2008 5:51 pm   Subject: using passive login with mac address
I entered the mac address of the VOIP box and set up the user as a passive account....it shows "green" under the user list but shows up as offline on the status.

I also entered the mac ad ...
  Topic: internet access with VOIP box
gpede

Replies: 1
Views: 7687

PostForum: Pre-sales Support Forum   Posted: Fri Aug 01, 2008 3:41 am   Subject: internet access with VOIP box
How do I make a Vonage Linksys Adapter VOIP box communicate through the firstspot software.....all clients require a username and password before they can get onto the internet but how do I make a pie ...
  Topic: QOS settings in Configuration Manager
gpede

Replies: 1
Views: 7531

PostForum: Pre-sales Support Forum   Posted: Thu Jul 31, 2008 11:56 pm   Subject: QOS settings in Configuration Manager
What are the parameters for the fields for the MIN/MAX upload and downloading? Is it based on KBytes per second or kilobits per second? I guess what I'm asking is what to put in the field to obtain ...
  Topic: non-split or transparent mode
gpede

Replies: 0
Views: 7593

PostForum: Pre-sales Support Forum   Posted: Fri Mar 07, 2008 4:33 pm   Subject: non-split or transparent mode
Hi:

I am trying to connect 2 remote sites through my VPN / Firewall but you ask for a non-split vpn tunnel.

Is non-split the same thing as using the VPN in transparent mode?

I have the FS ver ...
  Topic: account won't update with time paid for
gpede

Replies: 35
Views: 50923

PostForum: Pre-sales Support Forum   Posted: Wed Dec 12, 2007 4:37 pm   Subject: what does this allow?
After I install this fix what will the correct parameter be? Do I enter 1.00 or $1.00 or what do you suggest?
  Topic: account won't update with time paid for
gpede

Replies: 35
Views: 50923

PostForum: Pre-sales Support Forum   Posted: Sat Nov 17, 2007 5:01 am   Subject: got the answer
Hi guys....

I did exactly like you said...removed the program and made sure the firstspot folder was gone, then re-installed and put in the very basic information (updated the plan, credit card inf ...
  Topic: account won't update with time paid for
gpede

Replies: 35
Views: 50923

PostForum: Pre-sales Support Forum   Posted: Fri Nov 16, 2007 7:06 am   Subject: other info
I forgot to answer your other question....

The only real charges are the $1.00 charge for the service and 13% for the taxes. MC and VISA also have their own service charges but that's not part of ...
 
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