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  Topic: Pulling Statistics (v4)
hmarcbower

Replies: 0
Views: 6839

PostForum: Pre-sales Support Forum   Posted: Thu Nov 13, 2008 7:39 pm   Subject: Pulling Statistics (v4)
Hello all,

Is there a built-in way to get any sort of reporting of use statistics from the system? If there isn't, has anyone developed any processes that they would be willing to share?
  Topic: Maximum concurrent users
hmarcbower

Replies: 10
Views: 21232

PostForum: Pre-sales Support Forum   Posted: Wed Oct 29, 2008 5:27 pm   Subject: Maximum concurrent users
Would there be a log somewhere that would show a failed licence check? When I check the firstspot_gw_srv_<date>_<time>.log files for the last few restarts they are showing "license k ...
  Topic: Maximum concurrent users
hmarcbower

Replies: 10
Views: 21232

PostForum: Pre-sales Support Forum   Posted: Wed Oct 29, 2008 11:35 am   Subject: Maximum concurrent users
Hi alan,

The exact error message is this one from the lang.php file (which I have not customized, so it's the default message):

$lang
version=Advanced
versionDesc=4.0.0


; allowed hosts ...
  Topic: Maximum concurrent users
hmarcbower

Replies: 10
Views: 21232

PostForum: Pre-sales Support Forum   Posted: Tue Oct 28, 2008 4:46 pm   Subject: Maximum concurrent users
This just started happening recently - we're getting a maximum concurrent users error... but we're fully licensed for a non-trial version.

What information do you need to know to help figure this o ...
  Topic: Shows login page, accept page, but can't reach any external
hmarcbower

Replies: 7
Views: 15773

PostForum: Pre-sales Support Forum   Posted: Mon Sep 15, 2008 6:19 pm   Subject: Shows login page, accept page, but can't reach any external
Uninstall, reinstall, move all my modified files back to where they were... and it works.

No idea why it would have stopped working, but I suspect there was an issue with the firsthop.

I notic ...
  Topic: Shows login page, accept page, but can't reach any external
hmarcbower

Replies: 7
Views: 15773

PostForum: Pre-sales Support Forum   Posted: Mon Sep 15, 2008 4:28 pm   Subject: Shows login page, accept page, but can't reach any external
Using Wireshark I've been able to determine that no traffic is being passed from the wireless-network card to the wired-network card. Why this would happen all of a sudden I'm not sure, but thought I ...
  Topic: Shows login page, accept page, but can't reach any external
hmarcbower

Replies: 7
Views: 15773

PostForum: Pre-sales Support Forum   Posted: Sat Sep 13, 2008 9:09 pm   Subject: Shows login page, accept page, but can't reach any external
Another bit of relevant information: I'm using v4.
  Topic: Firstspot trial connection idle timeout
hmarcbower

Replies: 3
Views: 10117

PostForum: Pre-sales Support Forum   Posted: Fri Sep 12, 2008 8:31 pm   Subject: Firstspot trial connection idle timeout
I'm fairly certain (though I haven't used v5) that the trial version disconnects any session after x minutes as part of the trial limitations. I think with v4 it was actually 5 minutes, but I might b ...
  Topic: Shows login page, accept page, but can't reach any external
hmarcbower

Replies: 7
Views: 15773

PostForum: Pre-sales Support Forum   Posted: Fri Sep 12, 2008 6:35 pm   Subject: Shows login page, accept page, but can't reach any external
Oh, and DNS is working fine from a client. I can try to ping any site I can think of - it resolves the address and tries to ping, but it never gets any response.
  Topic: Shows login page, accept page, but can't reach any external
hmarcbower

Replies: 7
Views: 15773

PostForum: Pre-sales Support Forum   Posted: Fri Sep 12, 2008 5:45 pm   Subject: Shows login page, accept page, but can't reach any external
I'm not sure how useful this will be, but here's the log of what happened, too:


12/09/2008 13:31:48 ** ServiceExecutionThread: Client IP
12/09/2008 13:31:49 ** <SendResponse>
12/09/2008 ...
  Topic: Shows login page, accept page, but can't reach any external
hmarcbower

Replies: 7
Views: 15773

PostForum: Pre-sales Support Forum   Posted: Fri Sep 12, 2008 5:38 pm   Subject: Shows login page, accept page, but can't reach any external
Windows IP Configuration

Host Name . . . . . . . . . . . . : FirstSpot
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routin ...
  Topic: Shows login page, accept page, but can't reach any external
hmarcbower

Replies: 7
Views: 15773

PostForum: Pre-sales Support Forum   Posted: Fri Sep 12, 2008 5:35 pm   Subject: Shows login page, accept page, but can't reach any external
OK, this is a new problem. Everything was working fine until a day or two ago... now this is happening.

I can connect to the wireless network fine. I type in my address (I use www.theonion.com as ...
  Topic: Vista Compatable
hmarcbower

Replies: 33
Views: 53570

PostForum: Pre-sales Support Forum   Posted: Fri Sep 12, 2008 5:13 pm   Subject: Vista Compatable
I apologize for not coming back and reporting this earlier, but our issues have been resolved. As I suspected a few posts back, this didn't have anything to do with Firstspot (for us). It was a non- ...
  Topic: Use firstspot as Usage based instead of time based
hmarcbower

Replies: 8
Views: 15853

PostForum: Pre-sales Support Forum   Posted: Fri Nov 09, 2007 5:23 pm   Subject: Use firstspot as Usage based instead of time based
Is there a quick php hack they could apply so that both upload and download traffic are subtracted from both values at the same time? Then, if, for example, a user pays for 100MB of transfer (up or d ...
  Topic: Vista Compatable
hmarcbower

Replies: 33
Views: 53570

PostForum: Pre-sales Support Forum   Posted: Thu Nov 08, 2007 2:54 pm   Subject: Vista Compatable
I am attempting to test it with the same AP but with a secured wireless network (I'll start with WEP, then move to WPA). I haven't had a chance to program up the AP yet, though.

When I say "secu ...
 
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