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Sully
Joined: 19 Oct 2010
Posts: 19
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 Posted: Thu Oct 21, 2010 6:17 am
Post subject: Universal clients support - Android, iPhone |
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I am testing the trial and am liking it.
The following is listed under Firstspot V6 Features:
| Quote: | | Universal clients support - Windows 2000/XP/Vista (IE and Firefox), iPhone, Windows Mobile, Google Android, MAC, and device without browser (via Passive Login) (new!) |
When I login with my Droid and iTouch devices, I get the same screen as I would when logging in with a laptop. I would think this feature would detect the type of browser and/or device and feed it a page formatted for the device. Am I over looking a setting in the Config Manager?
Also, after logging in the FirstSpot InfoBox is taking up the browser. I guess this is happening because popups are displayed in full screen on these devices.
What am I doing wrong?
Thanks again,
Sully |
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alan
Forum facilitator
Joined: 26 Sep 2003
Posts: 4435
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Posted: Thu Oct 21, 2010 6:28 am
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The newer smartphone actually behaves much like desktop PC, so we starting to make both smartphone and PC to share the same login page and InfoBox behavior.
Back to your case, the InfoBox should actually open in another tab instead. Can you double-check?
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Sully
Joined: 19 Oct 2010
Posts: 19
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Posted: Thu Oct 21, 2010 6:49 am
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| Quote: | | the InfoBox should actually open in another tab instead |
I added two more devices... and have tested the iPad, iTouch, Droid and Droid X. I did not see a tab and again, the page I was left on to begin surfing was the InfoBox page (full screen).
Maybe the InfoBox should be disabled in my case.
Sully |
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Sully
Joined: 19 Oct 2010
Posts: 19
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Posted: Thu Oct 21, 2010 7:02 am
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I disabled the InfoBox in UI Customization and it solved the issue. After login, it redirects me to the website I was surfing for.
I don't know enough about FirstSpot (yet) to know if disabling InfoBox will have adverse effects on my PC users. |
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alan
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Posted: Thu Oct 21, 2010 12:32 pm
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It is fine for PC users as InfoBox is not a must.
BTW, did you change the setting UI Customization -> Redirect option? This might cause you problem.
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Sully
Joined: 19 Oct 2010
Posts: 19
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Posted: Fri Oct 22, 2010 8:01 am
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| Quote: | | BTW, did you change the setting UI Customization -> Redirect option? This might cause you problem. |
Yes, I set the Redirect Option and restarted FirstSpot... the results were the same. I will have to disable the InfoBox so these users can be supported.
Thanks. |
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alan
Forum facilitator
Joined: 26 Sep 2003
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Posted: Fri Oct 22, 2010 10:57 am
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This is not normal. Can you post your config.ini file here?
BTW, you can play around with our uaToken.csv file under FirstSpot directory. The idea is that if the client browser user agent matches string of the "m" type entries within uaToken.csv, the InfoBox shouldn't be opened at all.
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