Error while starting firstspot service

[jojikm]

Hi,
We are trying to install Firstspot on a Windows XP machine and gets the following error while starting the service.

Tue Oct 25 07:04:52 2011 ***** All the error messages of session started at Tue Oct 25 07:04:52 2011 are shown below *****
Tue Oct 25 07:05:20 2011 Fail to start Named BIND DNS Server. Please refer to Windows System Error Code 0x41D.

Here is content of firstspot_gw_srv_2011.10.25_07.04.52

25/10/2011 07:04:52 ** Starting Print Log **
25/10/2011 07:04:52 ** FirstSpot Version (7.0.2) **
25/10/2011 07:04:52 ** Service: Read Session Log: Session Log[ON]
25/10/2011 07:04:52 ** Service: Read DataBase Info: Datasource[FILEDSN=C:\Program Files\FirstSpot\datasource\firstspot.dsn;]
25/10/2011 07:04:52 ** Service: Read DataBase Info: Datasource driver[Microsoft dBase Driver (*.dbf)]
25/10/2011 07:04:52 ** Service: Read DataBase Info: Datasource type[0]
25/10/2011 07:04:52 ** Service: Read DataBase Info: Datasource Tablename[fsusr]
25/10/2011 07:04:52 ** Service: Read DataBase Info: Datasource Log Tablename[fsusrlog]
25/10/2011 07:04:52 ** Service: Read DataBase Info: Datasource Shared Secret Tablename[fssecret]
25/10/2011 07:04:52 ** Service: Read DataBase Info: Datasource IB Msg Tablename[ibmsg]
25/10/2011 07:04:52 ** Service: PrivateMAC[002401a2d599]
25/10/2011 07:04:52 ** Service: Read BlockICMP_UDP: Block ICMP[ON]
25/10/2011 07:04:52 ** Service: Read BlockICMP_UDP: Block UDP[ON]
25/10/2011 07:04:52 ** Service: Read Driver Param: Session Time Limit[0]
25/10/2011 07:04:52 ** Service: Read Driver Param: Idle time out[10]
25/10/2011 07:04:52 ** Service: Read Driver Param: Driver Time Out[1]
25/10/2011 07:04:52 ** Service: Read Driver Param: listen port[5786]
25/10/2011 07:04:52 ** Service: Read Driver Param: Authentication port[5788]
25/10/2011 07:04:52 ** Service: Read Driver Param: Https port[5790]
25/10/2011 07:04:52 ** Service: Read Driver Param: Authentication IP[10.20.7.1]
25/10/2011 07:04:52 ** Service: Read Driver Param: Fail to read private gateway domain name, default [firstspot.org]
25/10/2011 07:04:52 ** Service: Read Driver Param: Logout automatically when Infobox is closed [OFF]
25/10/2011 07:04:52 ** Service: Read Driver Param: Default Instant Keywords port[5801]
25/10/2011 07:04:52 ** Service: Read Global BandWidth Throttle: Upload Throttle is disabled
25/10/2011 07:04:52 ** Service: Read Global BandWidth Throttle: Download Throttle is disabled
25/10/2011 07:04:52 ** Service: Dynamic / Flexible bandwidth throttling [OFF]
25/10/2011 07:04:52 ** Service: Read PW Offloading [OFF]
25/10/2011 07:04:52 ** Service: Read Session Handling: [MAC]
25/10/2011 07:04:52 ** Service: Read Anonymous Login: Anonymous [NO]
25/10/2011 07:04:52 ** Service: Read Anonymous Login: AnonymousSharedSecret [NO]
25/10/2011 07:04:52 ** Service: Read Lisence Path: licensePath[C:\Program Files\FirstSpot\license.key]
25/10/2011 07:04:52 ** Service: Read IP: gatewayIP[10.20.7.1]
25/10/2011 07:04:52 ** Service: Read IP: subnetMask[255.255.255.0]
25/10/2011 07:04:52 ** Service: Read IP: privateIP[10.20.7.0]
25/10/2011 07:04:52 ** Service: ReadMultipleNetworkSegment: Login Page Count[0]
25/10/2011 07:04:52 ** Service: Read Allow Disconnect: allow private disconnect[NO]
25/10/2011 07:04:52 ** Service: Read Allow Disconnect: allow public disconnect[NO]
25/10/2011 07:04:52 ** Service: Read NIC: system default locale [409], user default locale [409]
25/10/2011 07:04:52 ** Service: Read NIC: system default UI language [409], user default UI language [409]
25/10/2011 07:04:52 ** Service: Read NIC: Current equipment manufacturer (OEM) code page [437], Current Windows ANSI code page [1252]
25/10/2011 07:04:52 ** PrintEnumUILanguagesProc: lpUILanguageString = 0409
25/10/2011 07:04:52 ** Service: Read NIC: publicNIC[Local Area Connection]
25/10/2011 07:04:52 ** Service: Read NIC: privateNIC[Local Area Connection 2]
25/10/2011 07:04:52 ** Service: Read Allowed Hosts: hosts key words file path[C:\Program Files\FirstSpot\AllowedHostsKeywords.txt]
25/10/2011 07:04:52 ** Service: Read Allowed Hosts: hosts ip file path[C:\Program Files\FirstSpot\AllowedHostsIps.txt]
25/10/2011 07:04:52 ** Service: Read Default Login Page: [login_select.php]
25/10/2011 07:04:52 ** Service: Read DHCP: mode[0]
25/10/2011 07:04:52 ** Service: Read DHCP: DHCP Path[C:\Program Files\FirstSpot\dhcp\dhcpservice.ini]
25/10/2011 07:04:52 ** Service: Read Skip Nic D/E[Allow]
25/10/2011 07:04:52 ** Service: Packet Drop Period [20]
25/10/2011 07:04:52 ** Service: SMTP Roaming OFF
25/10/2011 07:04:52 ** Service: Read AuthServ: No MAX Attempt
25/10/2011 07:04:52 ** Service: Read Global Data Transfer Download[Enabled]
25/10/2011 07:04:52 ** Service: Read Global Data Transfer Upload[Enabled]
25/10/2011 07:04:52 ** Service: Read Global Data Transfer Download Quota[0]
25/10/2011 07:04:52 ** Service: Read Global Data Transfer Upload Quota[0]
25/10/2011 07:04:52 ** Service: URL Tracking OFF
25/10/2011 07:04:52 ** Service: NAT[Enabled]
25/10/2011 07:04:52 ** Service: NAT Module [Netsh]
25/10/2011 07:04:52 ** Service: NAT TYPE[0]
25/10/2011 07:04:52 ** Service: Read Proxy ARP Count[0]
25/10/2011 07:04:52 ** Service: FSFO: Failover [0]
25/10/2011 07:04:52 ** Service: Scenario2 Technology [OFF]
25/10/2011 07:04:52 ** Service: Read Max Conc User: Maximum number of concurrent users is unlimited
25/10/2011 07:04:52 ** Service: In-browser: iscript file's path [C:\Program Files\FirstSpot\iscript.txt]
25/10/2011 07:04:52 ** Service: In-browser: Proxy port[5796]
25/10/2011 07:04:52 ** Service: In-browser: Script port[5802]
25/10/2011 07:04:52 ** Service: In-browser: In-browser Message [ON]
25/10/2011 07:04:52 ** Service: In-browser: Top banner mode [Disable]
25/10/2011 07:04:52 ** Service: In-browser: Infobox always on [Disable]
25/10/2011 07:04:52 ** Service: In-browser Message time reminder[ON ][5]
25/10/2011 07:04:52 ** Service: Internet Surfing Break [OFF]
25/10/2011 07:04:52 ** Service: Pool: min connection [3], max connection [10]
25/10/2011 07:04:52 ** Service: Read Scratch Login: Support both Username / Password and Scratch Code login [NO]
25/10/2011 07:04:52 ** Service: Read Scratch Login: Scratch [NO]
25/10/2011 07:04:52 ** Service: Read Payment Method: [ppal]
25/10/2011 07:04:52 ** Service: Read Preferred DNS server IP for the Visitor Network [0.0.0.0]
25/10/2011 07:04:52 ** Service: Read Alternate DNS server IP for the Visitor Network [0.0.0.0]
25/10/2011 07:04:52 ** Service: Read Client Blacklist Log [ON]
25/10/2011 07:04:52 ** Service: ForwordToProxy: Forword To Proxy[OFF]
25/10/2011 07:04:52 ** System Info for Verification **
25/10/2011 07:04:52 ** System Info for Verification:Microsoft Windows XP
25/10/2011 07:04:52 ** System Info for Verification:Professional
25/10/2011 07:04:52 ** System Info for Verification:{Service Pack 3} (Build 2600)
25/10/2011 07:04:52 ** SUCCESS **
25/10/2011 07:04:52 ** Virtual Platform Info for Verification **
25/10/2011 07:04:52 IoctlNdisQueryGlobalStats ->
25/10/2011 07:04:52 <- IoctlNdisQueryGlobalStats
25/10/2011 07:04:52 ** GetMacAddress: (mac 00:24:01:a2:d5:99) [permanent]
25/10/2011 07:04:52 ** Hardware Info for Verification **
25/10/2011 07:04:52 ** getHardwareInfo: using GetNativeSystemInfo
25/10/2011 07:04:52 ** Hardware Info for Verification: Number of processors: {1}
25/10/2011 07:04:52 ** Hardware Info for Verification: Page size: {4096}
25/10/2011 07:04:52 ** Hardware Info for Verification: Processor type: {Alpha]
25/10/2011 07:04:52 ** Hardware Info for Verification: wProcessorLevel: {Alpha}
25/10/2011 07:04:52 ** Hardware Info for Verification: CPU Hz {2660}MHz
25/10/2011 07:04:52 ** Hardware Info for Verification: CPU Name { Intel(R) Pentium(R) 4 CPU 2.66GHz}
25/10/2011 07:04:52 ** Hardware Info for Verification: CPU Model {x86 Family 15 Model 2 Stepping 9}
25/10/2011 07:04:52 ** Memory Status: Total Physical Memory 1015 MBytes
25/10/2011 07:04:52 ** Memory Status: Free Physical Memory 678 MBytes
25/10/2011 07:04:52 ** Memory Status: Total Page File 1678 MBytes
25/10/2011 07:04:52 ** Memory Status: Available Page File 1429 MBytes
25/10/2011 07:04:52 ** Memory Status: Total Virtual Memory 2047 MBytes
25/10/2011 07:04:52 ** Memory Status: Available Virtual Memory 2000 MBytes
25/10/2011 07:04:52 ** Memory Status: Total Memory Loaded 33 Bytes
25/10/2011 07:04:52 ** ReadVirturalMemSetting: Query registry (PagingFiles) = C:\pagefile.sys 756 1512
25/10/2011 07:04:52 ** Memory Mapping: [C:\Program Files\FirstSpot\log\firstspot_gw_srv_2011.10.25_07.04.52.log]
25/10/2011 07:04:52 ** verifyPublicNicStatus=>
25/10/2011 07:04:52 ** firstspotconOperation2=>
25/10/2011 07:04:52 ** firstspotconOperation2: Connection Name[Local Area Connection]
25/10/2011 07:04:52 ** firstspotconOperation2: Hardware Name Obtained[Broadcom NetXtreme Gigabit Ethernet for hp]
25/10/2011 07:04:53 ** firstspotconOperation2: Hardware ID Obtained[PCI\VEN_14E4&DEV_1696&SUBSYS_12BC103C&REV_03\4&3A321F38&0&10F0]
25/10/2011 07:04:53 ** firstspotconOperation2{STA_PUBLIC_NIC}: Getting Status
25/10/2011 07:04:53 ** firstspotconOperation2{STA_PUBLIC_NIC}: Internet NIC started
25/10/2011 07:04:53 ** <=firstspotconOperation2
25/10/2011 07:04:53 ** <=verifyPublicNicStatus
25/10/2011 07:04:53 ** probePublicIP=>
25/10/2011 07:04:53 ** probePublicIP: Connection Name[Local Area Connection]
25/10/2011 07:04:53 ** probePublicIP: Hardware Guid Obtained[{80A9698F-AD00-402C-825F-3EC8413660FC}]
25/10/2011 07:04:53 ** <=probePublicIP
25/10/2011 07:04:53 ** validate_SubnetAddr =>
25/10/2011 07:04:53 ** validate_SubnetAddr <=
25/10/2011 07:04:53 ** EnableDisableAssignIPs=>
25/10/2011 07:04:53 ** EnableDisableAssignIPs: Skip Disable Visitor NIC
25/10/2011 07:04:53 ** EnableDisableAssignIPs: Configuring Visitor NIC
25/10/2011 07:04:53 ** IsWow64: Support IsWow64Process()
25/10/2011 07:04:53 ** is64: The process is not running under WOW64.
25/10/2011 07:04:59 ** EnableDisableAssignIPs: Finished Configuring Visitor NIC
25/10/2011 07:04:59 ** EnableDisableAssignIPs: Skip Enable Visitor NIC
25/10/2011 07:04:59 ** <=EnableDisableAssignIPs
25/10/2011 07:04:59 ** verifyPrivateNicStatus=>
25/10/2011 07:04:59 ** firstspotconOperation2=>
25/10/2011 07:04:59 ** firstspotconOperation2: Connection Name[Local Area Connection 2]
25/10/2011 07:04:59 ** firstspotconOperation2: Hardware Name Obtained[D-Link DFE-520TX PCI Fast Ethernet Adapter]
25/10/2011 07:04:59 ** firstspotconOperation2: Hardware ID Obtained[PCI\VEN_1106&DEV_3106&SUBSYS_14051186&REV_8B\4&3A321F38&0&20F0]
25/10/2011 07:04:59 ** firstspotconOperation2{STA_PRIVATE_NIC}: Getting Status
25/10/2011 07:04:59 ** firstspotconOperation2{STA_PRIVATE_NIC}: Visitor NIC started
25/10/2011 07:04:59 ** <=firstspotconOperation2
25/10/2011 07:04:59 ** <=verifyPrivateNicStatus
25/10/2011 07:04:59 entering verify NIC
25/10/2011 07:04:59 verify NIC : Internet NIC{{80A9698F-AD00-402C-825F-3EC8413660FC}}
25/10/2011 07:04:59 verify NIC : Visitor NIC{{D45CBF0E-0F64-44D6-BD62-6B053DC98939}}
25/10/2011 07:04:59 IoctlNdisQueryGlobalStats ->
25/10/2011 07:04:59 <- IoctlNdisQueryGlobalStats
25/10/2011 07:04:59 IoctlNdisQueryGlobalStats ->
25/10/2011 07:04:59 <- IoctlNdisQueryGlobalStats
25/10/2011 07:04:59 Visitor network interface card Component
25/10/2011 07:04:59 ** showNICComponent ->
25/10/2011 07:04:59 ** showNICComponent: using IPv4
25/10/2011 07:04:59 ** showNICComponent: [BIND] Internet Protocol (TCP/IP)
25/10/2011 07:04:59 ** showNICComponent: [BIND] PatronSoft NAT Driver
25/10/2011 07:04:59 ** showNICComponent: [BIND] PatronSoft FirstHop Driver
25/10/2011 07:04:59 ** showNICComponent: [BIND] File and Printer Sharing for Microsoft Networks
25/10/2011 07:04:59 ** showNICComponent: [UNBIND] QoS Packet Scheduler
25/10/2011 07:04:59 ** showNICComponent: [BIND] Client for Microsoft Networks
25/10/2011 07:04:59 ** <- showNICComponent
25/10/2011 07:04:59 leaving verify NIC
25/10/2011 07:04:59 IoctlNdisQueryGlobalStats ->
25/10/2011 07:04:59 <- IoctlNdisQueryGlobalStats
25/10/2011 07:04:59 ** GetMacAddress: (mac 00:24:01:a2:d5:99) [permanent]
25/10/2011 07:04:59 ** IsWow64: Support IsWow64Process()
25/10/2011 07:04:59 ** is64: The process is not running under WOW64.
25/10/2011 07:04:59 running trial edition expiration on Wed Nov 23 15:38:05 2011
25/10/2011 07:04:59 ** RestartApacheService=>
25/10/2011 07:04:59 ** RestartApacheService: restart gracefully
25/10/2011 07:05:04 ** <=RestartApacheService
25/10/2011 07:05:04 ** StopUnusedServices=>
25/10/2011 07:05:04 ** StopUnusedServices: SharedAccess
25/10/2011 07:05:04 ** StopUnusedServices: DNS
25/10/2011 07:05:04 ** StopUnusedServices: DHCPServer
25/10/2011 07:05:04 ** <=StopUnusedServices
25/10/2011 07:05:04 ** modifyRRAS=>
25/10/2011 07:05:04 ** resetRRAS ->
25/10/2011 07:05:09 ** resetRRAS: remove visitor NIC
25/10/2011 07:05:10 ** resetRRAS: add visitor NIC
25/10/2011 07:05:11 ** <- resetRRAS
25/10/2011 07:05:11 ** modifyRRAS: Configuring
25/10/2011 07:05:19 ** restartRRAS->
25/10/2011 07:05:19 ** restartRRAS: OpenService
25/10/2011 07:05:19 ** restartRRAS: Stopping
25/10/2011 07:05:19 ** restartRRAS: starting
25/10/2011 07:05:20 ** <-restartRRAS
25/10/2011 07:05:20 ** <=modifyRRAS
25/10/2011 07:05:20 ** modifyDNS ->
25/10/2011 07:05:20 Preferred DNS List: 193.188.97.210
25/10/2011 07:05:20 DNS List: 193.188.97.193
25/10/2011 07:05:20 using DNS List
193.188.97.210;
193.188.97.193;
25/10/2011 07:05:20 ** WriteBindCfg: dnsOrFilename[C:\Program Files\FirstSpot\dns\etc\..\..\DNS_override.txt]
25/10/2011 07:05:20 ** WriteBindCfg: DNS override [dnsoverridetest.com -> 127.0.0.1]
25/10/2011 07:05:20 ** WriteBindCfg: bindpath[C:\Program Files\FirstSpot\dns\etc\]
25/10/2011 07:05:20 ** <- modifyDNS
25/10/2011 07:05:20 Fail to start Named BIND DNS Server [0x41D]
25/10/2011 07:05:20 ** Service: failed to start FirstSpot
25/10/2011 07:05:20 ** PipeListenThread=>
25/10/2011 07:05:22 ** FailShutDownFS: done resetting NAT
25/10/2011 07:05:24 ** FailShutDownFS: done removing static routes
25/10/2011 07:05:24 ** FailShutDownFS: Shutting down(RRAS Service)
25/10/2011 07:06:22 ** FailShutDownFS: Shutting down(DNS Service)
25/10/2011 07:06:22 ** FailShutDownFS: Shutting down(DHCP Service)
25/10/2011 07:06:22 ** FailShutDownFS: Shutting down(Send Mail Service)
25/10/2011 07:06:22 ** FailShutDownFS: Shutting down(Receive Mail Service)
25/10/2011 07:06:22 ** FailShutDownFS: Shutting down(Redirector Service)
25/10/2011 07:06:22 ** PipeListenThread: Fail to get named pipe handle state
25/10/2011 07:06:22 ** <=PipeListenThread
25/10/2011 07:06:22 ** FailShutDownFS: Pipe thread closed
25/10/2011 07:06:22 ** FailShutDownFS: Free connection pool resources
25/10/2011 07:06:22 ** FailShutDownFS: Shut Down Successfully
25/10/2011 07:06:22 ** pipeCheck(384)=>
25/10/2011 07:06:22 ** <=pipeCheck(384)

Hope somebody can help to solve this issue.

Thanks,

Joji

[alan]

Please apply the fix stated in http://www.patronsoft.com/firstspot/download_trial.html

This issue will fixed in v7.0.3.
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