User database is unavailable error

HubGuy · Joined: 14 Apr 2004 Posts: 4

Running FirstSpot v3.1 and about once a week a user will attempt to login and get the following message, "The user database is unavailable". To resolve the problem I have been stopping and then starting FirstSpot and then it works again. However I would like to resolve this problem, any ideas?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Are you using FirstSpot default datasource, or you change it to MySQL or SQL Server?

Also, please post your log file firstspot_gw_srv_date_time.log (under FirstSpot\log subdirectory) when you encounter this problem again.
_________________
~ Patronsoft Limited ~

HubGuy · Joined: 14 Apr 2004 Posts: 4

We are using the FirstSpot default datasource.

The problem occurred again today. The log file is 6.8MB and is too long to paste into this forum. Is there an e-mail address that I can send it to?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Can you zip it and send it to firstspot@patronsoft.com?
_________________
~ Patronsoft Limited ~

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

We received your logs.

We are still not very sure of your problems. Do you have many concurrent connections? If that is the case, I suggest you to switch the datasource to MySQL or SQL Server.
_________________
~ Patronsoft Limited ~