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HubGuy
Joined: 14 Apr 2004 Posts: 4
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Posted: Fri May 06, 2005 2:32 pm Post subject: User database is unavailable error |
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Running FirstSpot v3.1 and about once a week a user will attempt to login and get the following message, "The user database is unavailable". To resolve the problem I have been stopping and then starting FirstSpot and then it works again. However I would like to resolve this problem, any ideas? |
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alan Forum facilitator
Joined: 26 Sep 2003 Posts: 4435
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Posted: Sat May 07, 2005 12:12 pm Post subject: |
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Are you using FirstSpot default datasource, or you change it to MySQL or SQL Server?
Also, please post your log file firstspot_gw_srv_date_time.log (under FirstSpot\log subdirectory) when you encounter this problem again. _________________ ~ Patronsoft Limited ~ |
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HubGuy
Joined: 14 Apr 2004 Posts: 4
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Posted: Thu May 12, 2005 2:58 pm Post subject: REPLY |
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We are using the FirstSpot default datasource.
The problem occurred again today. The log file is 6.8MB and is too long to paste into this forum. Is there an e-mail address that I can send it to? |
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alan Forum facilitator
Joined: 26 Sep 2003 Posts: 4435
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Posted: Fri May 13, 2005 2:43 am Post subject: |
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Can you zip it and send it to firstspot@patronsoft.com? _________________ ~ Patronsoft Limited ~ |
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alan Forum facilitator
Joined: 26 Sep 2003 Posts: 4435
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Posted: Tue May 17, 2005 4:00 am Post subject: |
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We received your logs.
We are still not very sure of your problems. Do you have many concurrent connections? If that is the case, I suggest you to switch the datasource to MySQL or SQL Server. _________________ ~ Patronsoft Limited ~ |
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