Dispatcher wont start - Windows Server 2003

[carmelr]

Hi,
After installation and following all steps in the readme.rtf file, the dispatcher will not start. Here are the details:

Server:
Operating System: Microsoft Windows Server 2003, Standard Edition
OS Service Pack: Service Pack 1
Internet Explorer: 6.0.3790.1830
Motherboard: A8N-SLI Deluxe
Processor: AMD Athlon(tm) 64 Processor 3000+
System Memory: 2048Mb
Network Cards (On Motherboard):
Marvell Yukon 88E8001/8003/8010 PCI Gigabit Ethernet Controller (10.20.7.1)
NVIDIA nForce Networking Controller - Virtual Machine Network Services Driver (192.168.0.2)

-------------
Configuration:

ADSL Router (With auto login and NAT providing a 192.168.0.0/24 network) --> Hub --> NVIDIA nForce NIC --> Server --> Marvell Yukon Nic --> Belkin Pre-N Router (Used in Access Point Mode and WAN port not used)

-------------

Symptoms:
FirstSpot Configuration Manager shows FirstSpot Status as STOPPED.
When <Start> is clicked status shows STARTING then after a while reverts to STOPPED.

-----------------
Message window:
Wed Dec 21 19:21:54 2005 ***** All the error messages of session started at Wed Dec 21 19:21:54 2005 are shown below *****
Wed Dec 21 20:36:12 2005 ***** All the error messages of session started at Wed Dec 21 20:36:12 2005 are shown below *****

Note: nothing is listed below these messages

-----------------
Relevant Error in Event Viewer:
The Apache service named Apache.exe reported the following error:
>>> [Wed Dec 21 19:17:15 2005] [warn] pid file c:/program files/firstspot/www/apache/logs/httpd.pid overwritten -- Unclean shutdown of previous Apache run? <<<
before the error.log file could be opened.
More information may be available in the error.log file.

When service started from command prompt:
C:\>net start "Patronsoft Firstspot Dispatcher"
The PatronSoft FirstSpot Dispatcher service is starting.
The PatronSoft FirstSpot Dispatcher service could not be started.
A system error has occurred.
System error 1067 has occurred.
The process terminated unexpectedly.
C:\>

-----------------
firstspot_gw_srv_2005.12.21_21.23.27.log

21/12/2005 21:23:27 ** Starting Print Log **
21/12/2005 21:23:27 ** FirstSpot Version (4.0.0 (Beta 2)) **
21/12/2005 21:23:27 ** Service: Read Session Log
21/12/2005 21:23:27 ** Service: Read DataBase Info
21/12/2005 21:23:27 ** Service: Read BlockICMP_UDP
21/12/2005 21:23:27 ** Service: BLOCK_ICMP Disabled
21/12/2005 21:23:27 ** Service: BLOCK_UDP Enabled
21/12/2005 21:23:27 ** Service: Read Driver Param
21/12/2005 21:23:27 ** Service: Read Global BandWidth Throttle
21/12/2005 21:23:27 ** Service: Read PW Offloading
21/12/2005 21:23:27 ** Service: Read Session Handling
21/12/2005 21:23:27 ** Service: Read Anonymous Login
21/12/2005 21:23:27 ** Service: Read Lisence Path
21/12/2005 21:23:27 ** Service: Read IP
21/12/2005 21:23:27 ** Service: Read Multiple Network Segment
21/12/2005 21:23:27 ** Service: Read Allow Disconnect
21/12/2005 21:23:27 ** Service: Read Allow Disconnect: allow private disconnect[NO][]
21/12/2005 21:23:27 ** Service: Read Allow Disconnect: allow public disconnect[NO][]
21/12/2005 21:23:27 ** Service: Read NIC
21/12/2005 21:23:27 ** Service: Read Allowed Hosts
21/12/2005 21:23:27 ** Service: Read Default Login Page
21/12/2005 21:23:27 ** Service: Read DHCP
21/12/2005 21:23:27 ** Service: Read Skip Nic D/E
21/12/2005 21:23:27 ** Service: Read RADIUS
21/12/2005 21:23:27 ** Service: Read Packet Drop Period
21/12/2005 21:23:27 ** Service: Packet Drop Period [20]
21/12/2005 21:23:27 ** Service: Read SMTP
21/12/2005 21:23:27 ** Service: SMTP Roaming OFF
21/12/2005 21:23:27 ** Service: Read AuthServ
21/12/2005 21:23:27 ** Service: Read Global Data Transfer
21/12/2005 21:23:27 ** Service: Read URL Tracking
21/12/2005 21:23:27 ** Service: URL Tracking OFF
21/12/2005 21:23:27 ** System Info for Verification **
21/12/2005 21:23:27 ** System Info for Verification:Microsoft Windows Server 2003 family
21/12/2005 21:23:27 ** System Info for Verification:Standard Edition
21/12/2005 21:23:27 ** System Info for Verification:{Service Pack 1} (Build 3790)
21/12/2005 21:23:27 ** SUCCESS **
21/12/2005 21:23:27 ** Hardware Info for Verification **
21/12/2005 21:23:27 ** Hardware Info for Verification: Number of processors: {1}
21/12/2005 21:23:27 ** Hardware Info for Verification: Page size: {4096}
21/12/2005 21:23:27 ** Hardware Info for Verification: Processor type: {Alpha]
21/12/2005 21:23:27 ** Hardware Info for Verification: wProcessorLevel: {Alpha}
21/12/2005 21:23:27 ** Hardware Info for Verification: CPU Hz {1808}MHz
21/12/2005 21:23:27 ** Hardware Info for Verification: CPU Name {AMD Athlon(tm) 64 Processor 3000+}
21/12/2005 21:23:27 ** Hardware Info for Verification: CPU Model {x86 Family 15 Model 47 Stepping 0}
21/12/2005 21:23:27 ** Memory Status: Total Physical Memory 2047 MBytes
21/12/2005 21:23:27 ** Memory Status: Free Physical Memory 1513 MBytes
21/12/2005 21:23:27 ** Memory Status: Total Page File 4095 MBytes
21/12/2005 21:23:27 ** Memory Status: Available Page File 4095 MBytes
21/12/2005 21:23:27 ** Memory Status: Total Virtual Memory 2047 MBytes
21/12/2005 21:23:27 ** Memory Status: Available Virtual Memory 1999 MBytes
21/12/2005 21:23:27 ** Memory Status: Total Memory Loaded 26 Bytes
21/12/2005 21:23:27 ** Memory Mapping: [C:\Program Files\FirstSpot\log\firstspot_gw_srv_2005.12.21_21.23.27.log]


=======================================

I hope this information is enough to point to a quick answer.
Thanks

Carmel

[hans]

Could you send us the zipped log folder or/and provide any VNC access to your machine?
_________________
~ Patronsoft Limited ~

[carmelr]

Thanks.
I sent details to info@patronsoft.com

Regards
Carmelo

[hans]

Firstspot require admin right to install&start it.

were you using admin to start it?
_________________
~ Patronsoft Limited ~

[carmelr]

yes, it was done under administrator
I have added your user to administrators for you to work better.

You might have to log out and log in again.

Thanks
Carmelo

[hans]

Your hotmail returned a failure result.
_________________
~ Patronsoft Limited ~

[hans]

I still don't have enough permission to launch it.
_________________
~ Patronsoft Limited ~

[hans]

I also don't have permission to create msn.txt.

Could you give me the admin login?
_________________
~ Patronsoft Limited ~

[carmelr]

I gave you admin already.
Probably you have to log out and log in again to update your security certificate ticket.

[hans]

I cannot find out the reason currently on your machine. We've tested our product on 2003 enterprise edition with and without SP1. It runs smoothly. I will suggest you to install it on another clean machine(XP) if its really urgent for you.
_________________
~ Patronsoft Limited ~

[carmelr]

Hi,
I managed to progress a bit in the setup.
I created the tables in a MSSQL database and linked the DSN to it.
Now the Dispatcher STARTS.

Remaining problems:

Client computer is able to browse to Google and Patronsoft sites, but when other sites are entered, the login page (as in the figure on Page 7 in the manual) does not come up.

My understanding of the situation is that the server is able to provide for correct routing, but FirstStop is not providing the correct pages. Even browsing to http://10.20.7.1:5788 from the Client computer does not provide the Login page.

Any help with this problem would be appreciated.

I will post updates if I manage to make any progress.

Thanks
Carmelo

[alan]

You need to turn off Offloading (Hardware Checksumming) in your Private Network Interface. Check out readme.rtf for details.
_________________
~ Patronsoft Limited ~

[carmelr]

Thanks, the checksum offloading solved most of the remaining problems.
The final issue is that clients are unable to connect to 10.20.7.1:5788/info

Is there an easy / quick fix for this?

Cookies and Pop-ups are not blocked.

Thanks
Carmelo

[alan]

Sorry, but what is the URL 10.20.7.1:5788/info? You mean the client PC cannot get the InfoBox?

If you want the InfoBox, try to type Instant Keyword "infobox" in the client browser.
_________________
~ Patronsoft Limited ~

[carmelr]

That's it, the client pc cannot display the InfoBox.
Even after typing the word InfoBox in the client browser, the page that is displayed is the msn search with lots of unrelated material.

How can I fix this?
Thanks
Carmelo