firsthop.sys - IRQ conflict

[shylow]

Running into an IRQ conflict resulting in blue screen every 15 mins.

The driver it refers to is the firsthop.sys.

0x000000d1

Ver: 3.14 Advance
Hardware: Proliant DL360 G2
OS: Windows 2003 Enterprise, SP1

Need guidance

[alan]

Is it a new FirstSpot installation?

Also, please try to remove the HP Network Configuration DRIVER (don't just unbind) if it is available. Go to Network Properties (of any network card) -> select the HP driver ->click uninstall -> restart Windows.

Make sure Windows networking is still working correctly. Then try to reinstall FirstSpot.
_________________
~ Patronsoft Limited ~

[shylow]

Ok,

This is not working. I ran the server for 24 hours without Firstspot turned on, just routing traffic normally, and

did not reboot once. I made sure that no other protocols were bound to the NIc.

I reinstalled firstspot v3.14, but only had a few people log into it. This worked fine.

Then I lifted the restrictions, and again it started blue screening and rebooting every 15 mintues.


This was a progressively worsening situaiton on a current installation. At first it would maybe reboot every other day. Then steadly worsened until it was rebooting every 15 minutes becuase of blue screen.

Version is still 3.14

[alan]

So did you uninstall the HP driver? Any other network driver that is running in your system?

If you still have difficulty, please post your firstspot_gw_srv_[timestamp].log file under your FirstSpot\log directory.
_________________
~ Patronsoft Limited ~

[shylow]

Steps:

1) Uninstalled HP driver on NIC. Only firstspot, TCP/IP and MS protocols on there.

2) rebooted

3) Uninstalled FirstSpot

4) Rebooted

5) Ran normally for 12 hours.

6) Installed Firstspot, 3.14, did not turn on, ran normally while routing traffic for 12 hours.

7) Turned on Firstspot. Was getting blue screen within 10 minutes.


have emailed zipped log file to firstspot@patronsoft.com

[alan]

Hum, we focus on the compatibility testing for 2003 SP1 in v4.

Again, is it a new installation? Have you ever successfully run v3 in this environment in the past? Another thing to try is to install FirstSpot using a different brand of network card as Private Network Interface.

Also, please turn on Small Memory Dump (64 KB), and then zip and email us the directory windows\minidump for further analysis.
_________________
~ Patronsoft Limited ~

[shylow]

This was not a new installation.

Installed software about 4 months ??? ago. At the time, the server would maybe reboot every other day due to IRQ conflict. I could live with that. Since then it steadly worsend to where the server was rebooting every 15 - 20 mintues. After it got so bad, I wiped the machine and installed everything fresh. The problem was still the same, the server would reboot every 15-20 mintues. I thought at first it might be hardware issue, but replaced memory with new, and ran the server 24 hours with FirstSpot v 3.14 and v4.09 installed but not started. Traffic was still being routed through the server. The server did not reboot with the software off.

With either version, v3.14 or v4.09, started, the server will reboot in 15-20 minutes.

I am going to try a new NIC and see if that helps.

[shylow]

Still having the same issue.

I have insalled a new NIC as the "private" NIC. I made sure that the HP Network Adapter was uninstalled first. Installed version 4.09.

After 2 minutes, the server blue screened, indicating IRQ conflict. I have emailed the minidump to you.

[alan]

We will take a look at your minidump. Please bear with us.
_________________
~ Patronsoft Limited ~

[alan]

Also, please post your latest config.ini file as well.
_________________
~ Patronsoft Limited ~

[shylow]

Config.ini


;
; Description : FirstSpot setting ini file
;
; Filename : config.ini
;

; Note: use a backslash to separate directories and files, those lines starting with
; a semi-colon are considered as comments.
;
; Warning : please don't change this file without supervision of a PatronSoft Engineer
; It is highly recommended that you change the FirstSpot setting in the Web-based Configuration Manager

[version]
version=Advanced
versionDesc=4.0.9

[MNS]
; number of return paths
num_return_path=0
return_path0=

[DHCP]
leasetime=2880
num_ignored_addr=1
ignore_addr0=10.85.0.243

[Port Filter]
flt_num=
flt_0=

[QOS]
dl=
ul=
qos_num=
qos_0=

[Client Pass]
num_mac_addr=0
mac_0=
num_ip_addr=1
ip_0=10.85.0.243

[proxyARP]
ip_num=
ip_addr0=

;
; Redirect Login Page php file
;
[loginPhp]
Login_enable0=
Login_php_Num0=

;
; Gateway Settings
;
[gateway]
;Print Log Table
Datasource_Printlog=printlog

;Shared Secret Table Name
Datasource_Shared_Secret_Tablename=fssecret

;maximum timelimit per session in minutes (global), 0 = never
sessionlimit =

;URL tracking, default off
Trace_URL=0

;URL tracking interval, do not log the same url for particular user in x mins
Trace_URL_Interval=30

;URL tracking table
Datasource_URL_Log_Tablename=fsurl

;extra-information field table name
Datasource_extra_field_table = aexlog

;demo_mode=on, off (default)
;
;This demo_mode parameter is for FirstSpot channel partners demonstration purpose
;If demo_mode=on, FirstSpot DNS Server and Web Server will perform a catch-all on all
;requests. After the user login, the client will always see the "firstspotdemo" page.
demo_mode=off

;redirect user to cart.php when login fails
redirect_cart=1

;Client Isolation, NetBIOS over TCP/IP, Default is Disabled
netbios=1

;Scenario 2 (Distributed Network Topology)
scenario2=0

; Post-Startup Batch File Path Name
batch_filePath =d:\start.cmd

; lan's subnet mask (please change this through Configuration Manager only)
;
subnet_mask =255.255.0.0

; domain name server IP address
;
DNS =10.85.0.1

; domain name server IP address
;
preferred_DNS =0.0.0.0

; domain name server IP address
;
alternate_DNS =0.0.0.0

; username
;
user =firstspot

; password
;
pass =a03af780c0f2959f26512a2cc8c2efb6

;Number of maximum administrator account
max_admin_account = 10

;Administrator username
admin_username0 =
admin_username1 =
admin_username2 =
admin_username3 =
admin_username4 =
admin_username5 =
admin_username6 =
admin_username7 =
admin_username8 =
admin_username9 =

;Administrator password
admin_password0 =
admin_password1 =
admin_password2 =
admin_password3 =
admin_password4 =
admin_password5 =
admin_password6 =
admin_password7 =
admin_password8 =
admin_password9 =

;Administrator parameter
admin_parameter0 =
admin_parameter1 =
admin_parameter2 =
admin_parameter3 =
admin_parameter4 =
admin_parameter5 =
admin_parameter6 =
admin_parameter7 =
admin_parameter8 =
admin_parameter9 =

; network interface card connected to Internet (after modify this, need to restart FirstSpot)
;
publicNIC=publicnew

; network interface card connected Hotspots or visitor-based networks (after modify this, need to bind the FirstHop driver
; to this new card and unbind the FirstHop driver from ALL other cards, then reboot Windows)
;
privateNIC=privatenew

; data source for user login
;
Datasource =C:\Program Files\FirstSpot\datasource\shylow.dsn

; datasource table for user login
;
Datasource_Tablename =fsusr

; datasource table for user login
Datasource_Plans_Tablename =fsplans

; enable session logging into the datasource log table
session_log =ON

; datasource table for user session logging
;
Datasource_Log_Tablename =fsusrlog

; datasource table for PayPal
;
Datasource_PayPal_Table=ppal

; port used by Gateway Service
;
port =5786

; port used by Authentication Server
;
auth_port =5788

; port used by ssl site
;
ssl_port =5789

; Greeting message displayed in login page
;
greeting_msg =Welcome to our Hotspot!

; Enable to show InfoBox
;
show_infobox =ON

; Login page picture (filename)
;
loginpage_pic_name=autumn.jpg

; authentication server IP address (please change this through Configuration Manager only)
; Note: different from gateway_IP when it is not installed in gateway (not officially supported in this version)
;
auth_IP =10.85.0.1

; login page filename which dispatcher will call
;
loginpage =login_select.php

; login form filename which login_select.php will call
;
loginform =login_form.php

; anonymous login form filename which login_select.php will call
;
a_loginform =alogin_form.php

; authentication form filename which authentication.php will call
;
reauthenticationform =reauth_form.php

; anonymous authentication form filename which authentication.php will call
;
a_reauthenticationform =alogout_form.php

; idle time (minutes) allowed for authenticated users
;
idle_timeout =20

; private network (please change this through Configuration Manager only)
;
private_IP =10.85.0.0

; gateway IP address (please change this through Configuration Manager only)
;
gateway_IP =10.85.0.1

; allow access to config manager from private network?
;
access_from_private =off

; allow access to config manager from public network?
;
access_from_public =off

; license file path
;
licensepath =C:\Program Files\FirstSpot\

; session handling mode, 0 for MAC-based, 1 for IP-based
session_handling =1

; path for dhcp config
dhcppath =C:\Program Files\FirstSpot\dhcp\dhcpservice.ini

; dhcp mode, 0 = auto, 1 = static, 2 = disabled
dhcpmode =2

; for static dhcp only, path of the Ip MAC mapping list
static_dhcp_path =C:\Program Files\FirstSpot\StaticDHCP.txt

; anonymous login
anonymous_login =off

; secret enable
secret_enable=off

; secret code
secret_code=0aed120c6f7090a5b26a4c93df382b21

; anonymous login user table name
Datasource_Anonymous_Tablename =fsa

; anonymous login log table name
Datasource_Anonymous_Log_Tablename =fsalog

; password offloading mode
pwd_offload =off

; password encryption directory path
encrypt_path =C:\Program Files\FirstSpot\dispatcher\encrypt_pwd.exe

; initial air time in minutes for self signup users
self_sign_up_credit=0

; self signup filtering
self_signup_filter=1

;allow self-signup without an ip/mac, 0=yes, 1=no
self_signup_no_mac=1

; null=no filter, 0 = signup once, >0 after x mins
self_signup_period=

;use 3 party ssl cert 0=yes 1=no
ssl_cert=1

;secure socket layer for authentication
;443 for enabled SSL, auth_port=ssl_auth_port for disabled ssl
ssl_auth_port=443

;rewrite engine for http to https redirection
rewrite_engine=on

;NAT
nat=0

;maximum fail attempt allowed
max_attempt=

;If user accesses http://10.20.7.1:5788 directly, redirect the request to any non-existing ip,
;so that driver can capture the request properly.
;DO NOT put any unresolvable domain name here
redirect_address=http://192.168.1.10/logged_in.html

;port to handle https request in apache when user is not authenticate
redirect_port=5790

restricted_redirect=0

; Allowed Hosts Settings
;
[allowed hosts]
; allowed hosts keywords file path
;
hosts_keywords_path =C:\Program Files\FirstSpot\AllowedHostsKeywords.txt

; allowed hosts IPs file path
;
hosts_ips_path =C:\Program Files\FirstSpot\AllowedHostsIps.txt


; Bandwidth Throttle Settings
[bw_throttle]
; Bandwidth Throttle Mode
bt_mode =0

; Overall Upload Limit (at least 20KB/s recommended)
bt_ul_limit =0

; Overall Download Limit (at least 20KB/s recommended)
bt_dl_limit =0

; low, medium and high definition
bt_low=100
bt_medium=50
bt_high=20
bt_drop_period=2

[bwreset]
bwresetmethod=
bwresetperiod=
lastresetbw=

[creditcard]
payment_method=worldpay

[paypal]
; Business id
;
ppal_business=your_business_id@your_email.com

; URL for successful transactions
;
ppal_return=http://10.85.0.1:5788/cart.php

; URL for cancelled transactions
;
ppal_cancel_return=http://10.85.0.1:5788/cart.php

; trust "Pending"=="Complete"?
;
ppal_pending_release=no

; the settlement currency
;
ppal_base_currency=USD

; URL for notify
;
ppal_notify_url=http://fixed_ip:5789

; Starting number for invoice
;
ppal_invoice_start=1

[worldpay]
; Installation id
;

Cut due to security reasons

; the settlement currency
;
wpay_base_currency=USD

; URL for notify
;

Cut due to security reasons

; Test Mode
; 100 : test mode - always successful validation
; 101 : test mode - always failed validation
; 0 : test mode - live mode, not testing
;
wpay_testmode=0

[AuthorizeNet]

;login id
aNet_id=

;transaction key
aNet_key=

aNet_hash=

aNet_base_currency=USD

; URL for notify
aNet_notify_url=http://fixed_ip

; Test Mode
; 0 : test mode - live mode, not testing
; 1 : test mode - testing only
aNet_testmode=0

[PrinterOn]

PrintSupport=0
SiteURL=
SiteUID=
SiteAuth=
; show siteURL
show_URL_login=1
show_URL_infobox=1

[lang]
; default language file
default_lang_file=lang.php
default_lang_file_attributes=English;en,en-us;iso-8859-1
; number of other language files
lang_fileNumber=0
; other luguage files
lang_file1=
lang_file1_attributes=
lang_file2=
lang_file2_attributes=
lang_file3=
lang_file3_attributes=
lang_file4=
lang_file4_attributes=
lang_file5=
lang_file5_attributes=
; show character encoding
; 0 : hide
; 1 : show
show_charset=1

lang_pack_file=custom_lang.php
cmlang_pack_file=custom_cmlang.php
last_logout=logout
this_logout=logout
last_info=infobox
this_info=infobox
last_cart=cart
this_cart=cart
key_0=
url_0=
signup01=off
signup02=off
signup03=off
signup04=off
signup05=off
signup06=off
signup07=off
signup08=off
signup09=off
signup10=off
ReqSignUp01=off
ReqSignUp02=off
ReqSignUp03=off
ReqSignUp04=off
ReqSignUp05=off
ReqSignUp06=off
ReqSignUp07=off
ReqSignUp08=off
ReqSignUp09=off
ReqSignUp10=off

; Setting of cart description
[cart]
max_slot_open=0

[radius]
use_radius=false
ServerIP=10.20.7.1
AuthPort=1812
AccPort=1813
Secret=secret
FSVendorID=2004
Datasource=C:\Program Files\FirstSpot\datasource\radius.dsn
Datasource_Tablename=fsRadius
Acc_Start=true
Acc_Stop=true
;Acc_FSLogin=true
;Acc_FSLogout=true
;Acc_FSWriteLog=true

[radiusAuthentication]
NAS_IDENTIFIER=FirstSpot
;NAS_IP_ADDRESS=the private nic ip, this can be edited.
;CALLING_STATION_ID=client nic mac or ip, depends on the Firstspot setting, this can not be edited.
;CALLED_STATION_ID=firstspot private nic mac, this can not be edited.

[radiusCustomAttribute]
;Vendor spec type for Firstspot
;fixed value can not be changed.
;
;FS_AUTH_TIMELEFT=1
;FS_AUTH_ACCUMBW=2
;FS_AUTH_BWQUOTA=3
;FS_AUTH_BWCOUNT=4
;FS_AUTH_ULLIMIT=5
;FS_AUTH_DLLIMIT=6
;FS_AUTH_LOGINTIME=7
;FS_AUTH_LOGOUTTIME=8
;FS_AUTH_TIMEDIFF=9
;FS_AUTH_BWUSAGE=10

;Account Status Type Attributes, can be changed.
;
;default ACCT_STATUS_FSLOGIN=217
;default ACCT_STATUS_FSLOGOUT=218
;default ACCT_STATUS_FSWRITELOG=219

[prepaidCard]
random_usr_prefix=usr_
random_usr_suffix_salt=abcdefghjkmnpqrstuvwxyzABCDEFGHJKMNPQRSTUVWXYZ123456789
random_usr_suffix_length=5
pwd_salt=abcdefghjkmnpqrstuvwxyzABCDEFGHJKMNPQRSTUVWXYZ123456789
pwd_length=7

[ACL]
num_acl=0

[fssmtp]
smtp =false

[misc]
show_cart=yes
enable_chgpwd=1
block_icmp=off
block_udp=on
_debug=1
pkt_period=20
oem=C:\WINDOWS\INF\oem3.inf
PublicAdapterIP=192.168.1.10
PublicAdapterIpMask=255.255.255.0
PublicAdapterGateway=192.168.1.1
PrivateMAC=0030846d13b2
[DataTransfer]
bwcount_dl=0
bwcount_ul=0

[shylow]

Ok,

I tried installing v 3 and v 4 on a Dell Optiplex running Windows 2003 Server. The desktop ran fine until I started either one. It didn't even completely start before it blue screened.

I'm not sure what has happened. The software was running ok for the first 3-4 months. Now, just a blue screen when I start the software.

Any results from the minidump yet?

[alan]

From your minidump, it seems that FirstSpot crashes very early in the process. This is quite unusual as we have many customers running 4.0.9 and we should have other similar reports already...

Anyhow, we retest v4.0.9 in Windows 2003 with SP1. We fail to reproduce your error so far. Here is our environment:

FirstSpot v4.0.9 Trial version
Windows 2003 with SP1
Windows update - Off
Windows Firewall - Off
no other software (e.g. antivirus)

In general, we recommend you to use plain environment like above to test FirstSpot (at least initially) and make sure everything works fine first. Since you install in different machine and FirstSpot still fails, I suspect:

1) some offending software - e.g. antivirus, admin tools or driver you installed prior to installing FirstSpot

2) something in your network trigger the problem. Please check your client PC as well (e.g. Spyware, BitTorrent?)

3) Of course, it might still be a FirstSpot bug. Is there anything in common among the several machines that you tested FirstSpot?
_________________
~ Patronsoft Limited ~

[shylow]

Which version of Windows 2003 are you using. I am currently using Enterprise Edition.

[shylow]

I have tested both machines in the simplest form possible.

Installed Windows 2003 Enterprise SP1

Used Firstspot for DNS and DHCP.

Used SQL 2000 SP4

Server 1 was HP Prolient DL360 G3

Sever 2 was Dell Optiplex GX270

NIC cards only had standard MS protocols and Firstspot driver

No Antivirus or software of any kind on either machine.

Tried even switching monitors, keyboard, and mouse.

Both machines will blue screen within minutes.

If I just enable Routing and Remote Access to shuttle traffic, both servers work fine.

The only thing that is the same would be the one private NIC card (and this problem was happening before on a differnet NIC), the Windows OS, and SQL 2000.