Quota Counter Problems

dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

I'm having problems with the quota counter. This is what's happening:

PlanA: 1 Week of 4KBup/16KBdwn Unlimited Access
PlanB: 1 Month of 8KBup/16KBdwn 512MBup/2048MBdwn
PlanC: 1 Month of 16KBup/32KBdwn 1024MBup/5120MBdwn

Well, i got a user who bought the Plan A and racked up about 4GB down, then at the end of the week he then bought BOTH Plan B and Plan C. I look at his profile and it now tells me his account expires in 1 month, his speed is 16KBup/32KBdwn, his total quota is 1536MBup/7168MBdwn, and his used up quota is 4GBdwn. What is going on? how do I reset his used quota without resetting everyone elses? will he get 16/32 for the entire 7GB of dwn quota? and if buying one of these plans was a mistake and I get a call asking for a refund, how do I readjust his total allowed quota?

Please help,
Thanks
Jairus

philip · **Forum facilitator** Joined: 09 May 2006 Posts: 25

Hi Jairus,

I am sorry that we don't support individual quota reset and readjustment in our current version of FirstSpot. However, this features will be improved in future release.

If you want to reset/readjust the quota in current version, you have to write your own sql statement to update the database directly.

Cheers,
Philip
_________________
~ Patronsoft Limited ~

dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

OK, i understand that there will be an upgrade, are we talkin about within the major version, or version 5.0? And what of the way FS treats a multiple plan purchase does it just run at the highest speed, of the two, for the total quota,of the two, for the shortest time, between the two?

philip · **Forum facilitator** Joined: 09 May 2006 Posts: 25

Hi Jairus,

For multiple plan purchase, Quota and Timeleft will be the sum of purchases; For Bandwidth Throttle, FirstSpot will overwrite the previous value.

Cheers,
Philip
_________________
~ Patronsoft Limited ~

dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

so if I have a user who buys the following in order...

Plan A: 30 days of Standard Internet Service. (4KB/16KB Speed, 1GBup/3GbDwn Quota)

Plan B: 1 Hour High Speed Service. (64KB/256KB Speed, 32MBup/256MBdwn)

I would have a user who has 30 days and 1 Hour of usage time, 1056MBup/3328MBdwn quota, running at 64KBup/256KBdwn for the entire duration of the quota?

philip · **Forum facilitator** Joined: 09 May 2006 Posts: 25

Yes, you are correct.
_________________
~ Patronsoft Limited ~