Cannot access Internet upon FirstSpot Startup

[jeisenzimmer]

BEFORE I start FirstSpot, I am able to access the Internet fine through the public interface on the server. After I start the FirstSpot services, I cannot access the Internet through the public Interface on the server. I tried an nslookup, as well as a direct IP of a site, both failed. Also, FirstSpot goes into reduced functionality mode as well.

The only way I can make it work is during the startup, when it disables the private NIC, I release the IP of the public card, and when it enables the private NIC, I do an ipconfig/renew 3-4 times, and it sticks. FirstSpot does NOT go into reduced functionality, and I can access the Internet from the server as well as the clients on the private side (after signing in of course).

Any thoughts why this happens? It's kind of a pain to go to the console and do this every time we have to make a change.

Jeremy
_________________
Jeremy Eisenzimmer
Professional Technologies

[jeisenzimmer]

Forgot to mention we are using FirstSpot 4.0.12 Advanced Edition, and all offloading has been disabled, including DisableTaskOffload.
_________________
Jeremy Eisenzimmer
Professional Technologies

[alan]

My obvious question is : does FirstSpot works before in this machine? Did you change anything before it breaks?

Without a lot of details, my best guess is there is some conflict in your "Default Gateway" of your PublicNIC. When FirstSpot is started (which will cause the IP setting in PrivateNIC to change), somehow it creates conflict and Windows will automatically blank out the conflicting settings.
_________________
~ Patronsoft Limited ~

[jeisenzimmer]

FirstSpot has worked on this machine before with the current configuration. We've ran it that way for a good part of a year. It started doing this about a week ago. I thought it was someone flooding the network, but it wasn't the case. The system's IPs are as follows:

Public NIC:
_________________
Jeremy Eisenzimmer
Professional Technologies

[jeisenzimmer]

Public Nic (Assigned from ISP)
IP Address: 209.243.31.169
NetMask: 255.255.255.0
Gateway: 209.243.31.1

Private NIC (Assigned from FirstSpot)
IP Address: 10.0.0.1
NetMask: 255.255.255.0
Gateway: <NO GATEWAY>
_________________
Jeremy Eisenzimmer
Professional Technologies

[alan]

Can you post the "ipconfig/all" and "route print" output of the FirstSpot machine after is started?
_________________
~ Patronsoft Limited ~

[jeisenzimmer]

Here we go....

After Firstspot has been started (with the Public Interface NOT working):

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ciserver
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter PCI NIC (WAN):

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys NC100 Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-12-17-53-85-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 209.243.31.169
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 209.243.31.1
DHCP Server . . . . . . . . . . . : 66.163.128.5
DNS Servers . . . . . . . . . . . : 66.163.129.19
66.163.128.5
Lease Obtained. . . . . . . . . . : Thursday, February 01, 2007 2:55:28 PM
Lease Expires . . . . . . . . . . : Friday, February 02, 2007 2:55:28 PM

Ethernet adapter Onboard NIC (LAN):

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 5751 Gigabit Controlle
r
Physical Address. . . . . . . . . : 00-13-20-09-B4-CD
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.0.0.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.0.0.1

C:\Documents and Settings\Administrator>route print

IPv4 Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10004 ...00 12 17 53 85 90 ...... Linksys NC100 Fast Ethernet Adapter
0x60003 ...00 13 20 09 b4 cd ...... Broadcom NetXtreme 5751 Gigabit Controller -
PatronSoft FirstHop Driver
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 209.243.31.1 209.243.31.169 20
10.0.0.0 255.255.255.0 10.0.0.1 10.0.0.1 20
10.0.0.1 255.255.255.255 127.0.0.1 127.0.0.1 20
10.255.255.255 255.255.255.255 10.0.0.1 10.0.0.1 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
209.243.31.0 255.255.255.0 209.243.31.169 209.243.31.169 20
209.243.31.169 255.255.255.255 127.0.0.1 127.0.0.1 20
209.243.31.255 255.255.255.255 209.243.31.169 209.243.31.169 20
224.0.0.0 240.0.0.0 10.0.0.1 10.0.0.1 20
224.0.0.0 240.0.0.0 209.243.31.169 209.243.31.169 20
255.255.255.255 255.255.255.255 10.0.0.1 10.0.0.1 1
255.255.255.255 255.255.255.255 209.243.31.169 209.243.31.169 1
Default Gateway: 209.243.31.1
===========================================================================
Persistent Routes:
None

C:\Documents and Settings\Administrator>

This is the ipconfig and route print when it IS working (with the workaround above):


C:\Documents and Settings\Administrator>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : ciserver
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter PCI NIC (WAN):

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Linksys NC100 Fast Ethernet Adapter
Physical Address. . . . . . . . . : 00-12-17-53-85-90
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 209.243.31.169
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 209.243.31.1
DHCP Server . . . . . . . . . . . : 66.163.128.5
DNS Servers . . . . . . . . . . . : 66.163.129.19
66.163.128.5
Lease Obtained. . . . . . . . . . : Thursday, February 01, 2007 11:18:17 PM
Lease Expires . . . . . . . . . . : Friday, February 02, 2007 11:18:17 PM

Ethernet adapter Onboard NIC (LAN):

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme 5751 Gigabit Controlle
r
Physical Address. . . . . . . . . : 00-13-20-09-B4-CD
DHCP Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.0.0.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.0.0.1

C:\Documents and Settings\Administrator>route print

IPv4 Route Table
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x10004 ...00 12 17 53 85 90 ...... Linksys NC100 Fast Ethernet Adapter
0x70003 ...00 13 20 09 b4 cd ...... Broadcom NetXtreme 5751 Gigabit Controller -
PatronSoft FirstHop Driver
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 209.243.31.1 209.243.31.169 20
10.0.0.0 255.255.255.0 10.0.0.1 10.0.0.1 20
10.0.0.1 255.255.255.255 127.0.0.1 127.0.0.1 20
10.255.255.255 255.255.255.255 10.0.0.1 10.0.0.1 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
209.243.31.0 255.255.255.0 209.243.31.169 209.243.31.169 20
209.243.31.169 255.255.255.255 127.0.0.1 127.0.0.1 20
209.243.31.255 255.255.255.255 209.243.31.169 209.243.31.169 20
224.0.0.0 240.0.0.0 10.0.0.1 10.0.0.1 20
224.0.0.0 240.0.0.0 209.243.31.169 209.243.31.169 20
255.255.255.255 255.255.255.255 10.0.0.1 10.0.0.1 1
255.255.255.255 255.255.255.255 209.243.31.169 209.243.31.169 1
Default Gateway: 209.243.31.1
===========================================================================
Persistent Routes:
None

C:\Documents and Settings\Administrator>

Enjoy.
_________________
Jeremy Eisenzimmer
Professional Technologies

[alan]

Not sure why. Did you apply Windows update recently?
_________________
~ Patronsoft Limited ~

[jeisenzimmer]

No updates were applied, since that's what happened the last time we had troubles with FirstSpot.
_________________
Jeremy Eisenzimmer
Professional Technologies

[alan]

Please do the following tests (after FirstSpot has been started and Internet is NOT working) and post your result:

1)
nslookup
set d2
apple.com

2) ping apple.com

3) tracert apple.com
_________________
~ Patronsoft Limited ~

[jeisenzimmer]

Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Documents and Settings\Administrator>nslookup
Default Server: firstspot.org
Address: 10.0.0.1

> set d2
> apple.com
Server: firstspot.org
Address: 10.0.0.1

------------
SendRequest(), len 27
HEADER:
opcode = QUERY, id = 2, rcode = NOERROR
header flags: query, want recursion
questions = 1, answers = 0, authority records = 0, additional = 0

QUESTIONS:
apple.com, type = A, class = IN

------------
DNS request timed out.
timeout was 2 seconds.
timeout (2 secs)
SendRequest failed
------------
SendRequest(), len 27
HEADER:
opcode = QUERY, id = 3, rcode = NOERROR
header flags: query, want recursion
questions = 1, answers = 0, authority records = 0, additional = 0

QUESTIONS:
apple.com, type = A, class = IN

------------
DNS request timed out.
timeout was 2 seconds.
timeout (2 secs)
SendRequest failed
*** Request to firstspot.org timed-out
> exit

C:\Documents and Settings\Administrator>ping apple.com
Ping request could not find host apple.com. Please check the name and try again.


C:\Documents and Settings\Administrator>tracert apple.com
Unable to resolve target system name apple.com.

C:\Documents and Settings\Administrator>
_________________
Jeremy Eisenzimmer
Professional Technologies

[alan]

It is obvious that your DNS has issue. Have you changed anything related to DNS within FirstSpot?
_________________
~ Patronsoft Limited ~

[jeisenzimmer]

I have not changed any DNS settings within FirstSpot, since I know it should take the DNS settings from the public NIC.
_________________
Jeremy Eisenzimmer
Professional Technologies

[alan]

Please post the log file firstspot_gw_srv_[timestamp].log at FirstSpot\log directory for further analysis.
_________________
~ Patronsoft Limited ~