some clients cannot access all sites

henveya · Joined: 02 Apr 2007 Posts: 10

I have a strange issue with two clients. These clients would have been used in all testing prior to purchasing FirstSpot.
The two clients in question can only access certain sites, e.g. google, skysports. When they try to access other sites, IE just times out.
The same behaviour occurs on both clients using different usernames.
I have tested it in Firefox and the same happens.

I've gone through the firstspot configuration and I cannot see anything that is causing this behaviour.

I can ping all sites from the clients command prompt.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Are you using FirstSpot DHCP for all your clients? Please make sure the client's IP and DNS settings are obtained from FirstSpot DHCP.
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henveya · Joined: 02 Apr 2007 Posts: 10

Yes both clients are using firstspot DHCP, the same as all the working clients.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Please issue the following command in your two problematic client PC:

nslookup apple.com

(assuming the client has problem with apple.com)

Please post the result. Also, post the ipconfig/all output of client PC.
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henveya · Joined: 02 Apr 2007 Posts: 10

All nslookups work as I can ping all sites using the command prompt.

nslookup rte.ie
Server: firstspot.org
Address: 192.168.7.1

Non-authoritative answer:
Name: rte.ie
Address: 89.207.56.94

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : firstspot.org
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network
Connection
Physical Address. . . . . . . . . : 00-16-6F-03-7D-04
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.7.185
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.7.1
DHCP Server . . . . . . . . . . . : 192.168.7.1
DNS Servers . . . . . . . . . . . : 192.168.7.1
NetBIOS over Tcpip. . . . . . . . : Disabled
Lease Obtained. . . . . . . . . . : 02 April 2007 11:04:13
Lease Expires . . . . . . . . . . : 04 April 2007 11:04:13

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Can you double-check that the 2 client PCs are not using proxy?

Also, are google and skysports in the Exception Free Websites list?
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henveya · Joined: 02 Apr 2007 Posts: 10

Neither client uses a proxy when on this network.

Neither of the websites are in the exception list of Configuration Manager.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Strange. This only thing I can think of at this moment is a problem related to Microsoft's sites. Refer to http://patronsoft.com/forum/viewtopic.php?p=5685#5685 for details.
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henveya · Joined: 02 Apr 2007 Posts: 10

To add to the weirdness !!!

On one of the clients, All the sites work over the wired card but not the wireless card. I can access other WLANs and get full internet access with no problems.
So I was wondering could Firstspot be filtering by the MAC Address. I can see nothing in the Configuration Manager but perhaps something is being stored in a file on the pc ?????????

henveya · Joined: 02 Apr 2007 Posts: 10

I meant the Firstspot pc, not the client pc, in case that's not clear.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

FirstSpot won't perform filtering by MAC. The IP Block List feature within FirstSpot will treat all the client PC equally.

BTW, have you restarted your FirstSpot (or the FirstSpot machine) recently?

Please also post the ipconfig/all output of your FirstSpot machine.
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henveya · Joined: 02 Apr 2007 Posts: 10

We restarted the PC recently but I restarted the services again this morning and the problem still exists.

Windows IP Configuration

Host Name . . . . . . . . . . . . : fspot
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . :

Ethernet adapter Internet Network:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Intel(R) PRO/1000 GT Desktop Adapter

Physical Address. . . . . . . . . : 00-0E-0C-BC-7B-90
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.10.3
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.2
DHCP Server . . . . . . . . . . . : 192.168.10.2
DNS Servers . . . . . . . . . . . : 192.168.10.2
NetBIOS over Tcpip. . . . . . . . : Disabled
Lease Obtained. . . . . . . . . . : 03 April 2007 09:07:46
Lease Expires . . . . . . . . . . : 03 April 2007 10:07:46

Ethernet adapter Visitor Network:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetXtreme Gigabit Ethernet
Physical Address. . . . . . . . . : 00-17-A4-1F-97-A4
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 192.168.7.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 192.168.7.1
NetBIOS over Tcpip. . . . . . . . : Disabled

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

So these 2 clients have problem since you setup your FirstSpot from day one? Or it works okay for a while and then turns bad later?

We have scattered report of problem about Broadcom network card as Private Network Interface. So if you have problem since day one, you might want to switch network card. Please refer to readme.rtf for instruction to change network card. Email us at firstspot@patronsoft.com so that I can generate a new license key for you.
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henveya · Joined: 02 Apr 2007 Posts: 10

These clients were working up to a point but I cannot tell you what point. These clients were used for all the testing prior to purchasing FirstSpot.

All other clients on FirstSpot are working with no problems at all.

I do not think changing the network card will help.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

A slight correction, the IP Block List feature will apply to client depending on user attributes.

Can you post your config.ini file?

Also, is it possible to setup another FirstSpot (just use the trial version is fine), and use these 2 client PC to access the Internet through this new FirstSpot? Try to use all default settings within FirstSpot. This test can help us to narrow down the issue a bit.
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