Clients Cannot access the Internet

[mbarham]

I have a FirstSpot installation that has been working for over 3 years now. My ISP had me cahnge the IP address of my cable modem, and now no clients can access the Internet. They receive an IP address just fine, can perform nslookups and such, but after they click the login page on the website, they get a page cannot be displayed error?

[alan]

It seems that you are have routing issue, see http://patronsoft.com/forum/viewtopic.php?t=1191 for more information.

Also in case you are using PPPoE, note that we don't support PPPoE connection directly. You need to put a router between FirstSpot and your cable modem, like:

Client -> FirstSpot -> Router (that supports PPPoE client) -> Cable Modem
_________________
~ Patronsoft Limited ~

[mbarham]

Ive restarted RRAS and received no errors. Still no change in access for my clients. NSLookups work fine, but they receive the Page cannot be displayed error upon trying to access the Internet.

Is there any way to make any site on the Internet a "free site" until I can get this resolved? Thanks

[alan]

No. So all the Exception Free Websites work fine?

What did you set for UI Customization -> Redirect Option? Did you set it to a fixed URL?

Also, can you describe your exact symptoms?
_________________
~ Patronsoft Limited ~

[mbarham]

All exception free sites are fine. Users get an IP address, just cannot access non-free websites. They get a page cannot be displayed, ie: DNS issue. They CAN resolve sites using NSLookup.

[alan]

If Exception Free Websites are okay, your DNS should be fine.

Also, have you checked out the offloading issue? See http://patronsoft.com/forum/viewtopic.php?t=1086 for more information.

If you still have problem, please post your:
1) ipconfig/all output for the client
2) ipconfig/all output for FirstSpot
3) config.ini file
_________________
~ Patronsoft Limited ~

[mbarham]

Client ipconfig /all

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : WPDTough4
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : firstspot.org

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Description . . . . . . . . . . . : Marvell Yukon 88E8053 PCI-E Gigabit
Ethernet Controller
Physical Address. . . . . . . . . : 00-0B-97-B8-9F-EA

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . : firstspot.org
Description . . . . . . . . . . . : Intel(R) PRO/Wireless 3945ABG Networ
k Connection
Physical Address. . . . . . . . . : 00-18-DE-73-07-DD
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 172.16.28.226
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : 172.16.2.1
DHCP Server . . . . . . . . . . . : 172.16.2.1
DNS Servers . . . . . . . . . . . : 172.16.2.1
Lease Obtained. . . . . . . . . . : Friday, November 14, 2008 2:55:55 PM

Lease Expires . . . . . . . . . . : Sunday, November 16, 2008 2:55:55 PM


C:\Documents and Settings\Administrator>


-FirstSpot ipconfig /all

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Portal>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : wifi-portal
Primary Dns Suffix . . . . . . . : firstspot.org
Node Type . . . . . . . . . . . . : Broadcast
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes
DNS Suffix Search List. . . . . . : firstspot.org
williamsburgwifi.com
williamsburgwifi.com

Ethernet adapter Private NIC:

Connection-specific DNS Suffix . : williamsburgwifi.com
Description . . . . . . . . . . . : Intel(R) PRO/1000 MT Network Connect
ion
Physical Address. . . . . . . . . : 00-0F-1F-D3-2C-3F
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 172.16.2.1
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 172.16.2.1

Ethernet adapter Public NIC:

Connection-specific DNS Suffix . : williamsburgwifi.com
Description . . . . . . . . . . . : 3Com EtherLink XL 10/100 PCI For Com
plete PC Management NIC (3C905C-TX)
Physical Address. . . . . . . . . : 00-0A-5E-61-82-16
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 98.174.223.231
Subnet Mask . . . . . . . . . . . : 255.255.255.224
Default Gateway . . . . . . . . . : 98.190.223.225
DNS Servers . . . . . . . . . . . : 68.105.28.12
NetBIOS over Tcpip. . . . . . . . : Disabled


C:\Documents and Settings\Portal>

-config.ini

;
; Description : FirstSpot setting ini file
;
; Filename : config.ini
;
; Copyright (c) 2002-2005, PatronSoft Limited
;

; Note: use a backslash to separate directories and files, those lines starting with
; a semi-colon are considered as comments.
;
; Warning : please don't change this file without supervision of a PatronSoft Engineer
; It is highly recommended that you change the FirstSpot setting in the Web-based Configuration Manager

[version]
version=Standard
versionDesc=3.1.4

[MNS]
; number of return paths
num_return_path=0
return_path0=

[DHCP]
leasetime=2880
num_ignored_addr=776
ignore_addr0=172.16.200.0
ignore_addr1=172.16.200.1
ignore_addr2=172.16.200.2
ignore_addr3=172.16.200.3
ignore_addr4=172.16.200.4
ignore_addr5=172.16.200.5
ignore_addr6=172.16.200.6
ignore_addr7=172.16.200.7
ignore_addr8=172.16.200.8
ignore_addr9=172.16.200.9
ignore_addr10=172.16.200.10
ignore_addr11=172.16.200.11
ignore_addr12=172.16.200.12
ignore_addr13=172.16.200.13
ignore_addr14=172.16.200.14
ignore_addr15=172.16.200.15
ignore_addr16=172.16.200.16
ignore_addr17=172.16.200.17
ignore_addr18=172.16.200.18
ignore_addr19=172.16.200.19
ignore_addr20=172.16.200.20
ignore_addr21=172.16.200.21
ignore_addr22=172.16.200.22
ignore_addr23=172.16.200.23
ignore_addr24=172.16.200.24
ignore_addr25=172.16.200.25
ignore_addr26=172.16.200.26
ignore_addr27=172.16.200.27
ignore_addr28=172.16.200.28
ignore_addr29=172.16.200.29
ignore_addr30=172.16.200.30
ignore_addr31=172.16.200.31
ignore_addr32=172.16.200.32
ignore_addr33=172.16.200.33
ignore_addr34=172.16.200.34
ignore_addr35=172.16.200.35
ignore_addr36=172.16.200.36
ignore_addr37=172.16.200.37
ignore_addr38=172.16.200.38
ignore_addr39=172.16.200.39
ignore_addr40=172.16.200.40
ignore_addr41=172.16.200.41
ignore_addr42=172.16.200.42
ignore_addr43=172.16.200.43
ignore_addr44=172.16.200.44
ignore_addr45=172.16.200.45
ignore_addr46=172.16.200.46
ignore_addr47=172.16.200.47
ignore_addr48=172.16.200.48
ignore_addr49=172.16.200.49
ignore_addr50=172.16.200.50
ignore_addr51=172.16.200.51
ignore_addr52=172.16.200.52
ignore_addr53=172.16.200.53
ignore_addr54=172.16.200.54
ignore_addr55=172.16.200.55
ignore_addr56=172.16.200.56
ignore_addr57=172.16.200.57
ignore_addr58=172.16.200.58
ignore_addr59=172.16.200.59
ignore_addr60=172.16.200.60
ignore_addr61=172.16.200.61
ignore_addr62=172.16.200.62
ignore_addr63=172.16.200.63
ignore_addr64=172.16.200.64
ignore_addr65=172.16.200.65
ignore_addr66=172.16.200.66
ignore_addr67=172.16.200.67
ignore_addr68=172.16.200.68
ignore_addr69=172.16.200.69
ignore_addr70=172.16.200.70
ignore_addr71=172.16.200.71
ignore_addr72=172.16.200.72
ignore_addr73=172.16.200.73
ignore_addr74=172.16.200.74
ignore_addr75=172.16.200.75
ignore_addr76=172.16.200.76
ignore_addr77=172.16.200.77
ignore_addr78=172.16.200.78
ignore_addr79=172.16.200.79
ignore_addr80=172.16.200.80
ignore_addr81=172.16.200.81
ignore_addr82=172.16.200.82
ignore_addr83=172.16.200.83
ignore_addr84=172.16.200.84
ignore_addr85=172.16.200.85
ignore_addr86=172.16.200.86
ignore_addr87=172.16.200.87
ignore_addr88=172.16.200.88
ignore_addr89=172.16.200.89
ignore_addr90=172.16.200.90
ignore_addr91=172.16.200.91
ignore_addr92=172.16.200.92
ignore_addr93=172.16.200.93
ignore_addr94=172.16.200.94
ignore_addr95=172.16.200.95
ignore_addr96=172.16.200.96
ignore_addr97=172.16.200.97
ignore_addr98=172.16.200.98
ignore_addr99=172.16.200.99
ignore_addr100=172.16.200.100
ignore_addr101=172.16.200.101
ignore_addr102=172.16.200.102
ignore_addr103=172.16.200.103
ignore_addr104=172.16.200.104
ignore_addr105=172.16.200.105
ignore_addr106=172.16.200.106
ignore_addr107=172.16.200.107
ignore_addr108=172.16.200.108
ignore_addr109=172.16.200.109
ignore_addr110=172.16.200.110
ignore_addr111=172.16.200.111
ignore_addr112=172.16.200.112
ignore_addr113=172.16.200.113
ignore_addr114=172.16.200.114
ignore_addr115=172.16.200.115
ignore_addr116=172.16.200.116
ignore_addr117=172.16.200.117
ignore_addr118=172.16.200.118
ignore_addr119=172.16.200.119
ignore_addr120=172.16.200.120
ignore_addr121=172.16.200.121
ignore_addr122=172.16.200.122
ignore_addr123=172.16.200.123
ignore_addr124=172.16.200.124
ignore_addr125=172.16.200.125
ignore_addr126=172.16.200.126
ignore_addr127=172.16.200.127
ignore_addr128=172.16.200.128
ignore_addr129=172.16.200.129
ignore_addr130=172.16.200.130
ignore_addr131=172.16.200.131
ignore_addr132=172.16.200.132
ignore_addr133=172.16.200.133
ignore_addr134=172.16.200.134
ignore_addr135=172.16.200.135
ignore_addr136=172.16.200.136
ignore_addr137=172.16.200.137
ignore_addr138=172.16.200.138
ignore_addr139=172.16.200.139
ignore_addr140=172.16.200.140
ignore_addr141=172.16.200.141
ignore_addr142=172.16.200.142
ignore_addr143=172.16.200.143
ignore_addr144=172.16.200.144
ignore_addr145=172.16.200.145
ignore_addr146=172.16.200.146
ignore_addr147=172.16.200.147
ignore_addr148=172.16.200.148
ignore_addr149=172.16.200.149
ignore_addr150=172.16.200.150
ignore_addr151=172.16.200.151
ignore_addr152=172.16.200.152
ignore_addr153=172.16.200.153
ignore_addr154=172.16.200.154
ignore_addr155=172.16.200.155
ignore_addr156=172.16.200.156
ignore_addr157=172.16.200.157
ignore_addr158=172.16.200.158
ignore_addr159=172.16.200.159
ignore_addr160=172.16.200.160
ignore_addr161=172.16.200.161
ignore_addr162=172.16.200.162
ignore_addr163=172.16.200.163
ignore_addr164=172.16.200.164
ignore_addr165=172.16.200.165
ignore_addr166=172.16.200.166
ignore_addr167=172.16.200.167
ignore_addr168=172.16.200.168
ignore_addr169=172.16.200.169
ignore_addr170=172.16.200.170
ignore_addr171=172.16.200.171
ignore_addr172=172.16.200.172
ignore_addr173=172.16.200.173
ignore_addr174=172.16.200.174
ignore_addr175=172.16.200.175
ignore_addr176=172.16.200.176
ignore_addr177=172.16.200.177
ignore_addr178=172.16.200.178
ignore_addr179=172.16.200.179
ignore_addr180=172.16.200.180
ignore_addr181=172.16.200.181
ignore_addr182=172.16.200.182
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ignore_addr184=172.16.200.184
ignore_addr185=172.16.200.185
ignore_addr186=172.16.200.186
ignore_addr187=172.16.200.187
ignore_addr188=172.16.200.188
ignore_addr189=172.16.200.189
ignore_addr190=172.16.200.190
ignore_addr191=172.16.200.191
ignore_addr192=172.16.200.192
ignore_addr193=172.16.200.193
ignore_addr194=172.16.200.194
ignore_addr195=172.16.200.195
ignore_addr196=172.16.200.196
ignore_addr197=172.16.200.197
ignore_addr198=172.16.200.198
ignore_addr199=172.16.200.199
ignore_addr200=172.16.200.200
ignore_addr201=172.16.200.201
ignore_addr202=172.16.200.202
ignore_addr203=172.16.200.203
ignore_addr204=172.16.200.204
ignore_addr205=172.16.200.205
ignore_addr206=172.16.200.206
ignore_addr207=172.16.200.207
ignore_addr208=172.16.200.208
ignore_addr209=172.16.200.209
ignore_addr210=172.16.200.210
ignore_addr211=172.16.200.211
ignore_addr212=172.16.200.212
ignore_addr213=172.16.200.213
ignore_addr214=172.16.200.214
ignore_addr215=172.16.200.215
ignore_addr216=172.16.200.216
ignore_addr217=172.16.200.217
ignore_addr218=172.16.200.218
ignore_addr219=172.16.200.219
ignore_addr220=172.16.200.220
ignore_addr221=172.16.200.221
ignore_addr222=172.16.200.222
ignore_addr223=172.16.200.223
ignore_addr224=172.16.200.224
ignore_addr225=172.16.200.225
ignore_addr226=172.16.200.226
ignore_addr227=172.16.200.227
ignore_addr228=172.16.200.228
ignore_addr229=172.16.200.229
ignore_addr230=172.16.200.230
ignore_addr231=172.16.200.231
ignore_addr232=172.16.200.232
ignore_addr233=172.16.200.233
ignore_addr234=172.16.200.234
ignore_addr235=172.16.200.235
ignore_addr236=172.16.200.236
ignore_addr237=172.16.200.237
ignore_addr238=172.16.200.238
ignore_addr239=172.16.200.239
ignore_addr240=172.16.200.240
ignore_addr241=172.16.200.241
ignore_addr242=172.16.200.242
ignore_addr243=172.16.200.243
ignore_addr244=172.16.200.244
ignore_addr245=172.16.200.245
ignore_addr246=172.16.200.246
ignore_addr247=172.16.200.247
ignore_addr248=172.16.200.248
ignore_addr249=172.16.200.249
ignore_addr250=172.16.200.250
ignore_addr251=172.16.200.251
ignore_addr252=172.16.200.252
ignore_addr253=172.16.200.253
ignore_addr254=172.16.200.254
ignore_addr255=172.16.200.255
ignore_addr256=172.16.1.0
ignore_addr257=172.16.1.1
ignore_addr258=172.16.1.2
ignore_addr259=172.16.1.3
ignore_addr260=172.16.1.4
ignore_addr261=172.16.1.5
ignore_addr262=172.16.1.6
ignore_addr263=172.16.1.7
ignore_addr264=172.16.1.8
ignore_addr265=172.16.1.9
ignore_addr266=172.16.1.10
ignore_addr267=172.16.1.11
ignore_addr268=172.16.1.12
ignore_addr269=172.16.1.13
ignore_addr270=172.16.1.14
ignore_addr271=172.16.1.15
ignore_addr272=172.16.1.16
ignore_addr273=172.16.1.17
ignore_addr274=172.16.1.18
ignore_addr275=172.16.1.19
ignore_addr276=172.16.1.20
ignore_addr277=172.16.1.21
ignore_addr278=172.16.1.22
ignore_addr279=172.16.1.23
ignore_addr280=172.16.1.24
ignore_addr281=172.16.1.25
ignore_addr282=172.16.1.26
ignore_addr283=172.16.1.27
ignore_addr284=172.16.1.28
ignore_addr285=172.16.1.29
ignore_addr286=172.16.1.30
ignore_addr287=172.16.1.31
ignore_addr288=172.16.1.32
ignore_addr289=172.16.1.33
ignore_addr290=172.16.1.34
ignore_addr291=172.16.1.35
ignore_addr292=172.16.1.36
ignore_addr293=172.16.1.37
ignore_addr294=172.16.1.38
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ignore_addr296=172.16.1.40
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ignore_addr298=172.16.1.42
ignore_addr299=172.16.1.43
ignore_addr300=172.16.1.44
ignore_addr301=172.16.1.45
ignore_addr302=172.16.1.46
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ignore_addr304=172.16.1.48
ignore_addr305=172.16.1.49
ignore_addr306=172.16.1.50
ignore_addr307=172.16.1.51
ignore_addr308=172.16.1.52
ignore_addr309=172.16.1.53
ignore_addr310=172.16.1.54
ignore_addr311=172.16.1.55
ignore_addr312=172.16.1.56
ignore_addr313=172.16.1.57
ignore_addr314=172.16.1.58
ignore_addr315=172.16.1.59
ignore_addr316=172.16.1.60
ignore_addr317=172.16.1.61
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ignore_addr319=172.16.1.63
ignore_addr320=172.16.1.64
ignore_addr321=172.16.1.65
ignore_addr322=172.16.1.66
ignore_addr323=172.16.1.67
ignore_addr324=172.16.1.68
ignore_addr325=172.16.1.69
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ignore_addr340=172.16.1.84
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ignore_addr342=172.16.1.86
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ignore_addr357=172.16.1.101
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ignore_addr359=172.16.1.103
ignore_addr360=172.16.1.104
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ignore_addr363=172.16.1.107
ignore_addr364=172.16.1.108
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ignore_addr372=172.16.1.116
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ignore_addr375=172.16.1.119
ignore_addr376=172.16.1.120
ignore_addr377=172.16.1.121
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ignore_addr380=172.16.1.124
ignore_addr381=172.16.1.125
ignore_addr382=172.16.1.126
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ignore_addr416=172.16.1.160
ignore_addr417=172.16.1.161
ignore_addr418=172.16.1.162
ignore_addr419=172.16.1.163
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ignore_addr421=172.16.1.165
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ignore_addr423=172.16.1.167
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ignore_addr429=172.16.1.173
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ignore_addr432=172.16.1.176
ignore_addr433=172.16.1.177
ignore_addr434=172.16.1.178
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ignore_addr436=172.16.1.180
ignore_addr437=172.16.1.181
ignore_addr438=172.16.1.182
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ignore_addr443=172.16.1.187
ignore_addr444=172.16.1.188
ignore_addr445=172.16.1.189
ignore_addr446=172.16.1.190
ignore_addr447=172.16.1.191
ignore_addr448=172.16.1.192
ignore_addr449=172.16.1.193
ignore_addr450=172.16.1.194
ignore_addr451=172.16.1.195
ignore_addr452=172.16.1.196
ignore_addr453=172.16.1.197
ignore_addr454=172.16.1.198
ignore_addr455=172.16.1.199
ignore_addr456=172.16.1.200
ignore_addr457=172.16.1.201
ignore_addr458=172.16.1.202
ignore_addr459=172.16.1.203
ignore_addr460=172.16.1.204
ignore_addr461=172.16.1.205
ignore_addr462=172.16.1.206
ignore_addr463=172.16.1.207
ignore_addr464=172.16.1.208
ignore_addr465=172.16.1.209
ignore_addr466=172.16.1.210
ignore_addr467=172.16.1.211
ignore_addr468=172.16.1.212
ignore_addr469=172.16.1.213
ignore_addr470=172.16.1.214
ignore_addr471=172.16.1.215
ignore_addr472=172.16.1.216
ignore_addr473=172.16.1.217
ignore_addr474=172.16.1.218
ignore_addr475=172.16.1.219
ignore_addr476=172.16.1.220
ignore_addr477=172.16.1.221
ignore_addr478=172.16.1.222
ignore_addr479=172.16.1.223
ignore_addr480=172.16.1.224
ignore_addr481=172.16.1.225
ignore_addr482=172.16.1.226
ignore_addr483=172.16.1.227
ignore_addr484=172.16.1.228
ignore_addr485=172.16.1.229
ignore_addr486=172.16.1.230
ignore_addr487=172.16.1.231
ignore_addr488=172.16.1.232
ignore_addr489=172.16.1.233
ignore_addr490=172.16.1.234
ignore_addr491=172.16.1.235
ignore_addr492=172.16.1.236
ignore_addr493=172.16.1.237
ignore_addr494=172.16.1.238
ignore_addr495=172.16.1.239
ignore_addr496=172.16.1.240
ignore_addr497=172.16.1.241
ignore_addr498=172.16.1.242
ignore_addr499=172.16.1.243
ignore_addr500=172.16.1.244
ignore_addr501=172.16.1.245
ignore_addr502=172.16.1.246
ignore_addr503=172.16.1.247
ignore_addr504=172.16.1.248
ignore_addr505=172.16.1.249
ignore_addr506=172.16.1.250
ignore_addr507=172.16.1.251
ignore_addr508=172.16.1.252
ignore_addr509=172.16.1.253
ignore_addr510=172.16.1.254
ignore_addr511=172.16.1.255
ignore_addr512=172.16.2.0
ignore_addr513=172.16.2.1
ignore_addr514=172.16.2.2
ignore_addr515=172.16.2.3
ignore_addr516=172.16.2.4
ignore_addr517=172.16.2.5
ignore_addr518=172.16.2.6
ignore_addr519=172.16.2.7
ignore_addr520=172.16.2.8
ignore_addr521=172.16.2.9
ignore_addr522=172.16.2.10
ignore_addr523=172.16.2.11
ignore_addr524=172.16.2.12
ignore_addr525=172.16.2.13
ignore_addr526=172.16.2.14
ignore_addr527=172.16.2.15
ignore_addr528=172.16.2.16
ignore_addr529=172.16.2.17
ignore_addr530=172.16.2.18
ignore_addr531=172.16.2.19
ignore_addr532=172.16.2.20
ignore_addr533=172.16.2.21
ignore_addr534=172.16.2.22
ignore_addr535=172.16.2.23
ignore_addr536=172.16.2.24
ignore_addr537=172.16.2.25
ignore_addr538=172.16.2.26
ignore_addr539=172.16.2.27
ignore_addr540=172.16.2.28
ignore_addr541=172.16.2.29
ignore_addr542=172.16.2.30
ignore_addr543=172.16.2.31
ignore_addr544=172.16.2.32
ignore_addr545=172.16.2.33
ignore_addr546=172.16.2.34
ignore_addr547=172.16.2.35
ignore_addr548=172.16.2.36
ignore_addr549=172.16.2.37
ignore_addr550=172.16.2.38
ignore_addr551=172.16.2.39
ignore_addr552=172.16.2.40
ignore_addr553=172.16.2.41
ignore_addr554=172.16.2.42
ignore_addr555=172.16.2.43
ignore_addr556=172.16.2.44
ignore_addr557=172.16.2.45
ignore_addr558=172.16.2.46
ignore_addr559=172.16.2.47
ignore_addr560=172.16.2.48
ignore_addr561=172.16.2.49
ignore_addr562=172.16.2.50
ignore_addr563=172.16.2.51
ignore_addr564=172.16.2.52
ignore_addr565=172.16.2.53
ignore_addr566=172.16.2.54
ignore_addr567=172.16.2.55
ignore_addr568=172.16.2.56
ignore_addr569=172.16.2.57
ignore_addr570=172.16.2.58
ignore_addr571=172.16.2.59
ignore_addr572=172.16.2.60
ignore_addr573=172.16.2.61
ignore_addr574=172.16.2.62
ignore_addr575=172.16.2.63
ignore_addr576=172.16.2.64
ignore_addr577=172.16.2.65
ignore_addr578=172.16.2.66
ignore_addr579=172.16.2.67
ignore_addr580=172.16.2.68
ignore_addr581=172.16.2.69
ignore_addr582=172.16.2.70
ignore_addr583=172.16.2.71
ignore_addr584=172.16.2.72
ignore_addr585=172.16.2.73
ignore_addr586=172.16.2.74
ignore_addr587=172.16.2.75
ignore_addr588=172.16.2.76
ignore_addr589=172.16.2.77
ignore_addr590=172.16.2.78
ignore_addr591=172.16.2.79
ignore_addr592=172.16.2.80
ignore_addr593=172.16.2.81
ignore_addr594=172.16.2.82
ignore_addr595=172.16.2.83
ignore_addr596=172.16.2.84
ignore_addr597=172.16.2.85
ignore_addr598=172.16.2.86
ignore_addr599=172.16.2.87
ignore_addr600=172.16.2.88
ignore_addr601=172.16.2.89
ignore_addr602=172.16.2.90
ignore_addr603=172.16.2.91
ignore_addr604=172.16.2.92
ignore_addr605=172.16.2.93
ignore_addr606=172.16.2.94
ignore_addr607=172.16.2.95
ignore_addr608=172.16.2.96
ignore_addr609=172.16.2.97
ignore_addr610=172.16.2.98
ignore_addr611=172.16.2.99
ignore_addr612=172.16.2.100
ignore_addr613=172.16.2.101
ignore_addr614=172.16.2.102
ignore_addr615=172.16.2.103
ignore_addr616=172.16.2.104
ignore_addr617=172.16.2.105
ignore_addr618=172.16.2.106
ignore_addr619=172.16.2.107
ignore_addr620=172.16.2.108
ignore_addr621=172.16.2.109
ignore_addr622=172.16.2.110
ignore_addr623=172.16.2.111
ignore_addr624=172.16.2.112
ignore_addr625=172.16.2.113
ignore_addr626=172.16.2.114
ignore_addr627=172.16.2.115
ignore_addr628=172.16.2.116
ignore_addr629=172.16.2.117
ignore_addr630=172.16.2.118
ignore_addr631=172.16.2.119
ignore_addr632=172.16.2.120
ignore_addr633=172.16.2.121
ignore_addr634=172.16.2.122
ignore_addr635=172.16.2.123
ignore_addr636=172.16.2.124
ignore_addr637=172.16.2.125
ignore_addr638=172.16.2.126
ignore_addr639=172.16.2.127
ignore_addr640=172.16.2.128
ignore_addr641=172.16.2.129
ignore_addr642=172.16.2.130
ignore_addr643=172.16.2.131
ignore_addr644=172.16.2.132
ignore_addr645=172.16.2.133
ignore_addr646=172.16.2.134
ignore_addr647=172.16.2.135
ignore_addr648=172.16.2.136
ignore_addr649=172.16.2.137
ignore_addr650=172.16.2.138
ignore_addr651=172.16.2.139
ignore_addr652=172.16.2.140
ignore_addr653=172.16.2.141
ignore_addr654=172.16.2.142
ignore_addr655=172.16.2.143
ignore_addr656=172.16.2.144
ignore_addr657=172.16.2.145
ignore_addr658=172.16.2.146
ignore_addr659=172.16.2.147
ignore_addr660=172.16.2.148
ignore_addr661=172.16.2.149
ignore_addr662=172.16.2.150
ignore_addr663=172.16.2.151
ignore_addr664=172.16.2.152
ignore_addr665=172.16.2.153
ignore_addr666=172.16.2.154
ignore_addr667=172.16.2.155
ignore_addr668=172.16.2.156
ignore_addr669=172.16.2.157
ignore_addr670=172.16.2.158
ignore_addr671=172.16.2.159
ignore_addr672=172.16.2.160
ignore_addr673=172.16.2.161
ignore_addr674=172.16.2.162
ignore_addr675=172.16.2.163
ignore_addr676=172.16.2.164
ignore_addr677=172.16.2.165
ignore_addr678=172.16.2.166
ignore_addr679=172.16.2.167
ignore_addr680=172.16.2.168
ignore_addr681=172.16.2.169
ignore_addr682=172.16.2.170
ignore_addr683=172.16.2.171
ignore_addr684=172.16.2.172
ignore_addr685=172.16.2.173
ignore_addr686=172.16.2.174
ignore_addr687=172.16.2.175
ignore_addr688=172.16.2.176
ignore_addr689=172.16.2.177
ignore_addr690=172.16.2.178
ignore_addr691=172.16.2.179
ignore_addr692=172.16.2.180
ignore_addr693=172.16.2.181
ignore_addr694=172.16.2.182
ignore_addr695=172.16.2.183
ignore_addr696=172.16.2.184
ignore_addr697=172.16.2.185
ignore_addr698=172.16.2.186
ignore_addr699=172.16.2.187
ignore_addr700=172.16.2.188
ignore_addr701=172.16.2.189
ignore_addr702=172.16.2.190
ignore_addr703=172.16.2.191
ignore_addr704=172.16.2.192
ignore_addr705=172.16.2.193
ignore_addr706=172.16.2.194
ignore_addr707=172.16.2.195
ignore_addr708=172.16.2.196
ignore_addr709=172.16.2.197
ignore_addr710=172.16.2.198
ignore_addr711=172.16.2.199
ignore_addr712=172.16.2.200
ignore_addr713=172.16.2.201
ignore_addr714=172.16.2.202
ignore_addr715=172.16.2.203
ignore_addr716=172.16.2.204
ignore_addr717=172.16.2.205
ignore_addr718=172.16.2.206
ignore_addr719=172.16.2.207
ignore_addr720=172.16.2.208
ignore_addr721=172.16.2.209
ignore_addr722=172.16.2.210
ignore_addr723=172.16.2.211
ignore_addr724=172.16.2.212
ignore_addr725=172.16.2.213
ignore_addr726=172.16.2.214
ignore_addr727=172.16.2.215
ignore_addr728=172.16.2.216
ignore_addr729=172.16.2.217
ignore_addr730=172.16.2.218
ignore_addr731=172.16.2.219
ignore_addr732=172.16.2.220
ignore_addr733=172.16.2.221
ignore_addr734=172.16.2.222
ignore_addr735=172.16.2.223
ignore_addr736=172.16.2.224
ignore_addr737=172.16.2.225
ignore_addr738=172.16.2.226
ignore_addr739=172.16.2.227
ignore_addr740=172.16.2.228
ignore_addr741=172.16.2.229
ignore_addr742=172.16.2.230
ignore_addr743=172.16.2.231
ignore_addr744=172.16.2.232
ignore_addr745=172.16.2.233
ignore_addr746=172.16.2.234
ignore_addr747=172.16.2.235
ignore_addr748=172.16.2.236
ignore_addr749=172.16.2.237
ignore_addr750=172.16.2.238
ignore_addr751=172.16.2.239
ignore_addr752=172.16.2.240
ignore_addr753=172.16.2.241
ignore_addr754=172.16.2.242
ignore_addr755=172.16.2.243
ignore_addr756=172.16.2.244
ignore_addr757=172.16.2.245
ignore_addr758=172.16.2.246
ignore_addr759=172.16.2.247
ignore_addr760=172.16.2.248
ignore_addr761=172.16.2.249
ignore_addr762=172.16.2.250
ignore_addr763=172.16.2.251
ignore_addr764=172.16.2.252
ignore_addr765=172.16.2.253
ignore_addr766=172.16.2.254
ignore_addr767=172.16.2.255
ignore_addr768=172.16.110.137
ignore_addr769=172.16.99.69
ignore_addr770=172.16.50.208
ignore_addr771=172.16.55.247
ignore_addr772=172.16.16.72
ignore_addr773=172.16.20.117
ignore_addr774=172.16.73.0
ignore_addr775=172.16.127.43

[Client Pass]
num_mac_addr=0
mac_0=
num_ip_addr=0
ip_0=

;
; Redirect Login Page php file
;
[loginPhp]
Login_enable0=
Login_php_Num0=

;
; Gateway Settings
;
[gateway]
;demo_mode=on, off (default)
;
;This demo_mode parameter is for FirstSpot channel partners demonstration purpose
;If demo_mode=on, FirstSpot DNS Server and Web Server will perform a catch-all on all
;requests. After the user login, the client will always see the "firstspotdemo" page.
demo_mode=off

;redirect user to cart.php when login fails
redirect_cart=0

;Client Isolation, NetBIOS over TCP/IP, Default is Disabled
netbios=1

;Scenario 2 (Distributed Network Topology)
scenario2=0

; Post-Startup Batch File Path Name
batch_filePath =

; lan's subnet mask (please change this through Configuration Manager only)
;
subnet_mask =255.255.0.0

; domain name server IP address
;
DNS =68.105.28.12

; domain name server IP address
;
preferred_DNS =0.0.0.0

; domain name server IP address
;
alternate_DNS =0.0.0.0

; username
;
user =admin

; password
;
pass =b04bc16d4a33a4e61c682a680ac94302

;Number of maximum administrator account
max_admin_account = 10

;Administrator username
admin_username0 =
admin_username1 =
admin_username2 =
admin_username3 =
admin_username4 =
admin_username5 =
admin_username6 =
admin_username7 =
admin_username8 =
admin_username9 =

;Administrator password
admin_password0 =
admin_password1 =
admin_password2 =
admin_password3 =
admin_password4 =
admin_password5 =
admin_password6 =
admin_password7 =
admin_password8 =
admin_password9 =

;Administrator parameter
admin_parameter0 =
admin_parameter1 =
admin_parameter2 =
admin_parameter3 =
admin_parameter4 =
admin_parameter5 =
admin_parameter6 =
admin_parameter7 =
admin_parameter8 =
admin_parameter9 =

; network interface card connected to Internet (after modify this, need to restart FirstSpot)
;
publicNIC=Public NIC

; network interface card connected Hotspots or visitor-based networks (after modify this, need to bind the FirstHop driver
; to this new card and unbind the FirstHop driver from ALL other cards, then reboot Windows)
;
privateNIC=Private NIC

; data source for user login
;
Datasource =C:\Program Files\FirstSpot\datasource\firstspot.dsn

; datasource table for user login
;
Datasource_Tablename =fsusr

; datasource table for user login
Datasource_Plans_Tablename =fsplans

; enable session logging into the datasource log table
session_log =ON

; datasource table for user session logging
;
Datasource_Log_Tablename =fsusrlog

; datasource table for PayPal
;
Datasource_PayPal_Table=ppal

; port used by Gateway Service
;
port =5786

; port used by Authentication Server
;
auth_port =5788

; port used by ssl site
;
ssl_port =5789

; Greeting message displayed in login page
;
greeting_msg =Welcome to our Hotspot!

; Enable to show InfoBox
;
show_infobox =off

; Login page picture (filename)
;
loginpage_pic_name=wifi.jpg

; authentication server IP address (please change this through Configuration Manager only)
; Note: different from gateway_IP when it is not installed in gateway (not officially supported in this version)
;
auth_IP =172.16.2.1

; login page filename which dispatcher will call
;
loginpage =login_select.php

; login form filename which login_select.php will call
;
loginform =login_form.php

; anonymous login form filename which login_select.php will call
;
a_loginform =alogin_form.php

; authentication form filename which authentication.php will call
;
reauthenticationform =reauth_form.php

; anonymous authentication form filename which authentication.php will call
;
a_reauthenticationform =alogout_form.php

; idle time (minutes) allowed for authenticated users
;
idle_timeout =20

; private network (please change this through Configuration Manager only)
;
private_IP =172.16.0.0

; gateway IP address (please change this through Configuration Manager only)
;
gateway_IP =172.16.2.1

; allow access to config manager from private network?
;
access_from_private =off

; allow access to config manager from public network?
;
access_from_public =off

; license file path
;
licensepath =C:\Program Files\FirstSpot\

; session handling mode, 0 for MAC-based, 1 for IP-based
session_handling =0

; path for dhcp config
dhcppath =C:\Program Files\FirstSpot\dhcp\dhcpservice.ini

; dhcp mode, 0 = auto, 1 = static, 2 = disabled
dhcpmode =0

; for static dhcp only, path of the Ip MAC mapping list
static_dhcp_path =C:\Program Files\FirstSpot\StaticDHCP.txt

; anonymous login
anonymous_login =on

; secret enable
secret_enable=off

; secret code
secret_code=0aed120c6f7090a5b26a4c93df382b21

; anonymous login user table name
Datasource_Anonymous_Tablename =fsa

; anonymous login log table name
Datasource_Anonymous_Log_Tablename =fsalog

; password offloading mode
pwd_offload =off

; password encryption directory path
encrypt_path =C:\Program Files\FirstSpot\dispatcher\encrypt_pwd.exe

; initial air time in minutes for self signup users
self_sign_up_credit=0

; self signup filtering
self_signup_filter=1

;allow self-signup without an ip/mac, 0=yes, 1=no
self_signup_no_mac=1

; null=no filter, 0 = signup once, >0 after x mins
self_signup_period=

;use 3 party ssl cert 0=yes 1=no
ssl_cert=1

;secure socket layer for authentication
;443 for enabled SSL, auth_port=ssl_auth_port for disabled ssl
ssl_auth_port=5788

;rewrite engine for http to https redirection
rewrite_engine=off

;NAT
nat=0

;maximum fail attempt allowed
max_attempt=

; Allowed Hosts Settings
;
[allowed hosts]
; allowed hosts keywords file path
;
hosts_keywords_path =C:\Program Files\FirstSpot\AllowedHostsKeywords.txt

; allowed hosts IPs file path
;
hosts_ips_path =C:\Program Files\FirstSpot\AllowedHostsIps.txt


; Bandwidth Throttle Settings
[bw_throttle]
; Bandwidth Throttle Mode
bt_mode =0

; Overall Upload Limit (at least 20KB/s recommended)
bt_ul_limit =0

; Overall Download Limit (at least 20KB/s recommended)
bt_dl_limit =0

; low, medium and high definition
bt_low=100
bt_medium=50
bt_high=20
bt_drop_period=2

[bwreset]
bwresetmethod=
bwresetperiod=
lastresetbw=

[creditcard]
payment_method=ppal

[paypal]
; Business id
;
ppal_business=your_business_id@your_email.com

; URL for successful transactions
;
ppal_return=http://10.20.7.1:5788/cart.php

; URL for cancelled transactions
;
ppal_cancal_return=http://10.20.7.1:5788/cart.php

; trust "Pending"=="Complete"?
;
ppal_pending_release=no

; the settlement currency
;
ppal_base_currency=USD

; URL for notify
;
ppal_notify_url=http://fixed_ip:5789

; Starting number for invoice
;
ppal_invoice_start=1

[worldpay]
; Installation id
;
wpay_instID=your_installation_ID

; the settlement currency
;
wpay_base_currency=USD

; URL for notify
;
wpay_notify_url=http://fixed_ip:5789

; Test Mode
; 100 : test mode - always successful validation
; 101 : test mode - always failed validation
; 0 : test mode - live mode, not testing
;
wpay_testmode=0

[lang]
lang_pack_file=custom_lang.php
cmlang_pack_file=custom_cmlang.php
last_logout=logout
this_logout=logout
last_info=infobox
this_info=infobox
last_cart=cart
this_cart=cart
key_0=
url_0=
signup01=off
signup02=off
signup03=off
signup04=off
signup05=off
signup06=off
signup07=off
signup08=off
signup09=off
signup10=off

; Setting of cart description
[cart]
max_slot_open=0

[radius]
use_radius=false
ServerIP=10.20.7.1
AuthPort=1812
AccPort=1813
Secret=secret
FSVendorID=2004
Datasource=C:\Program Files\FirstSpot\datasource\radius.dsn
Datasource_Tablename=fsRadius
Acc_Start=true
Acc_Stop=true
;Acc_FSLogin=true
;Acc_FSLogout=true
;Acc_FSWriteLog=true

[radiusAuthentication]
NAS_IDENTIFIER=FirstSpot
;NAS_IP_ADDRESS=the private nic ip, this can be edited.
;CALLING_STATION_ID=client nic mac or ip, depends on the Firstspot setting, this can not be edited.
;CALLED_STATION_ID=firstspot private nic mac, this can not be edited.

[radiusCustomAttribute]
;Vendor spec type for Firstspot
;fixed value can not be changed.
;
;FS_AUTH_TIMELEFT=1
;FS_AUTH_ACCUMBW=2
;FS_AUTH_BWQUOTA=3
;FS_AUTH_BWCOUNT=4
;FS_AUTH_ULLIMIT=5
;FS_AUTH_DLLIMIT=6
;FS_AUTH_LOGINTIME=7
;FS_AUTH_LOGOUTTIME=8
;FS_AUTH_TIMEDIFF=9
;FS_AUTH_BWUSAGE=10

;Account Status Type Attributes, can be changed.
;
;default ACCT_STATUS_FSLOGIN=217
;default ACCT_STATUS_FSLOGOUT=218
;default ACCT_STATUS_FSWRITELOG=219

[misc]
show_cart=no
enable_chgpwd=0
block_icmp=off
block_udp=on
_debug=1
pkt_period=20
oem=C:\WINDOWS\INF\oem22.inf
PublicAdapterIP=98.174.223.231
PublicAdapterIpMask=255.255.255.224
PrivateMAC=000f1fd32c3f

[alan]

So again, have you checked out the offloading issue? Please post the output of the command (stated in the http://patronsoft.com/forum/viewtopic.php?t=1086 as well):

netsh interface ip show offload

I also recalled that you changed the MTU in the past (using TCPOptimizer to tune). Would that be a problem with the new ISP arrangement? BTW, can you access the Internet in the FirstSpot machine without any problem?

Finally, you might want to upgrade to the latest v5 (you are eligible for that since you have a valid maintenance).
_________________
~ Patronsoft Limited ~

[mbarham]

I have checked the offloading and the command output is as follows:

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Portal>netsh interface ip show offload

Offload Options for interface "Private NIC" with index: 10003:

Offload Options for interface "Public NIC" with index: 10004:


C:\Documents and Settings\Portal>


Also, I am not having any issues accessing the Internet from the FirstSpot machine.

[alan]

Strange. What exactly did your ISP change?
_________________
~ Patronsoft Limited ~

[mbarham]

We installed the trial 5.1.5 on a clean machine and it works. We just need new license key to activate the software. How do we go about getting the key with our maintenance contract?

[alan]

Please email support@patronsoft.com your new Private Network Interface (i.e. hotspot side) MAC address.
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