Sales Justification

[Roy]

I have been charged with justifying the rollout of FirstSpot to various sites within the organisation, but I've come-up against a problem whereby corporate users, who have laptops issued from secure sites, utilise a product called iPassConnect to enable them to access Hotspots around the country. This is a subscription-based product that is supposed to make access to Hotspots easier, but for some reason they cannot connect to FirstSpot, even as a local connection that does not reuire a subscription.

The software associates with the gateway and receives an IP address, but then immediately drops the connection. I cannot believe we are the first people to notice this, and would appreciate being given the fix.

Please help

Kind Regards

Roy

[alan]

FirstSpot shouldn't intervene with your connection once the client login. It acts as a simple router.

One thing you can try is to turn off NAT within FirstSpot. Refer to chapter 3 of firstspot_guide.pdf for details.
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~ Patronsoft Limited ~

[Roy]

The issue was caused by the client separation option. iPassconnect cannot live with a 255.255.255.255 net mask.

[alan]

Thanks for the information. We didn't encounter any problem with other applications when Client Isolation is enabled. It is a bit strange that iPassConnect has difficulties. Does it try to connect to other peer within the same subnet?
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~ Patronsoft Limited ~

[Roy]

Not really sure.

It's a subscription based service that gives access to thousands of registered hotspots in Hotels, Cafe's etc., so it's possible that it could be looking for information on credit limits and client connection requirements on that subnet. Once it realises that it's a local network that's not in its database and does not require a subsciption account, it lets you connect.