Blue Screen Error

dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

I purchased Firstspot Advanced, I got it up and running on Windows Server 2003 Web Edition, But while clients were connected and using the service I got this error:

Driver_IRQL_NOT_LESS_OR_EQUAL

Firsthop.sys F6A4A224 BASE AT F6A46000

0X000000D1

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

1) What version of FirstSpot are you using?
2) What is the chipset of your Private Network Interface card?
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dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

Realtek RTL8139
Firstspot 4.0.4

dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

I'm now getting people complaining about being bumped off every 15 minutes and getting Trial Period notices. I copied the license.key file to it's proper place.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Please try the v4.0.8 upgrade (not yet released) and give us feedback on whether this upgrade fixes your issue.

We will send you the download link via email.
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dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

I installed the new version and at the login of windows server it still tells me that a service failed to start. I checked the event viewer and it says "The Patronsoft Firstspot Dispatcher service hung on starting." When I installed Firstspot I told it to automatically start. I got ahold of one of the computers that was having Trial Period notices and it is still doing it.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

So your blue screen problem is solved?

Please check out http://www.patronsoft.com/forum/viewtopic.php?t=961 for more discussion on auto-start.
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dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

I will keep an eye on it, if it dosn't happen in the next 48 hours I think we'll be outta the woods on that...

dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

I don't think that topic applies to this situation Firstspot is starting up fine, clients login just fine, but the program is acting like it's the trial version. Please HELP ASAP.

Thanks

dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

I turned the "Automatic" setting for the dispatcher to manual. I restarted the server, on login I no longer got the Patronsoft Firstspot Server hung error, I started the Firstspot Server manually, but clients are still getting trial period notice.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

You mean the client PC getting the trial version pop-up after login? Did you copy your license key over to the FirstSpot directory?
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dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

Yes, I replaced the license.key file that was already there with the one you sent me.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Did you restart FirstSpot?

Please post your log file firstspot_gw_srv_[timestamp].log under FirstSpot\log directory for further analysis.
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dracomaster · Joined: 24 Jun 2004 Posts: 81 Location: Toledo, Oregon

I didn't move the correct license.key file into place until around 10:30 or 11:00. and yes, I did restart the server and it did not help.

I'll email it to info@patronsoft.com, file is 2.5MB big and forum dosn't want to take it.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

You are still running as the trial version!

Can you double-check whether you copy the license.key to the correct place, or is the license.key the correct one?
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