Idle timeout issues

[jwto]

I've been evaluating your product for almost 2 months now and I have this outstanding issue with your "idle timeout" feature.

1. Even when I set it to a value of 1 hour, 1 day, 1 year (expressed in minutes), it automatically kicks in at 5 minutes. The setting I make is not followed. This is most specially true when I restart the firstspot service rather than restarting the whole PC.

2. It seems that ONLY web traffic is used as a "keep alive" by firstspot. Even when there are active chats like Yahoo Messenger or Skype, the idle timeout still kicks in.

I really need help with this to finish my evaluation. Thanks!

[alan]

1) After you change the idle timeout value, you need to restart FirstSpot.

2) Also, there is a 15 minutes per-session limit in the trial version. See http://www.patronsoft.com/firstspot/editions.html for details.
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~ Patronsoft Limited ~

[jwto]

Thanks for the quick response.

1. I already tried to restart the service as well as restarting the PC. It still kicked in at 5 minutes no matter what the setting.

2. You are absolutely correct on this one. I didn't see that fact in the comparison. Sorry.

[alan]

Since the trial version has a 15 minutes limit, the user will be disconected in around 15 minutes no matter what your idle timeout setting is. Are you sure the client is not disconnected by the 15 minutes trial limit instead?

If you still have difficulties, please post your log file firstspot_gw_srv_[timestamp].log at FirstSpot directory for further analysis.
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~ Patronsoft Limited ~

[jwto]

Yes Alan. I'm 100% sure that it's not the 15 minute limit that I'm hitting. It's 5 minutes. Maybe your trial version has a 5 minute session limit rather than a 15 minutes.

I emailed the logfile to firstspot@patronsoft.com for your analysis.

[alan]

Your log looks quite strange.

Your system time is reset periodically. For example, line 16458 of your log. Can you double-check your system time?
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~ Patronsoft Limited ~