Clients unable to get on Internet

kstallins · Joined: 03 May 2007 Posts: 4

On the client-side when starting a web browser, I'm redirected to the login page. After I login I'm unable to access any website. Here's the nslookup for apple.com and the ifconfig of both the client and firstspot machine. From the FirstSpot machine I'm able to get webpages. I also can't view the free sites from client, and I'm able to ping both IP address on the FirstSpot machine from the client. I was able to do everything yesterday; however, when I started the machine this morning it wouldn't work. I don't believe I changed any settings.

FirstSpot Machine:

Windows IP Configuration

Host Name . . . . . . . . . . . . : FSSERVER

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : Yes

WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100+ Dual Port Server Adapter #2

Physical Address. . . . . . . . . : 00-02-B3-B2-64-27

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 10.10.0.60

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 10.10.0.1

DNS Servers . . . . . . . . . . . : 63.146.224.3

63.146.224.4

Ethernet adapter Local Area Connection 2:

Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel(R) PRO/100+ Dual Port Server Adapter

Physical Address. . . . . . . . . : 00-02-B3-B2-64-26

Dhcp Enabled. . . . . . . . . . . : No

IP Address. . . . . . . . . . . . : 10.20.7.1

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . :

DNS Servers . . . . . . . . . . . : 10.20.7.1

Client:

Windows IP Configuration

Host Name . . . . . . . . . . . . : tech-admin
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : firstspot.org

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : firstspot.org
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-15-C5-CE-4E-85
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c9d6:fa9f:ba1d:e7f3%9(Preferred)
IPv4 Address. . . . . . . . . . . : 10.20.7.107(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, May 03, 2007 11:29:33 AM
Lease Expires . . . . . . . . . . : Saturday, May 05, 2007 12:31:12 PM
Default Gateway . . . . . . . . . : 192.168.1.1
10.20.7.1
DHCP Server . . . . . . . . . . . : 10.20.7.1
DHCPv6 IAID . . . . . . . . . . . : 201332165
DNS Servers . . . . . . . . . . . : 10.20.7.1
NetBIOS over Tcpip. . . . . . . . : Enabled

nslookup output...

Server: firstspot.org
Address: 10.20.7.1:53

Non-authoritative answer:
Name: apple.com
Address: 17.254.3.183

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Something wrong with your client Default Gateway. Can you run:

ipconfig/release
ipconifg/renew

to get an IP from FirstSpot again?
_________________
~ Patronsoft Limited ~

kstallins · Joined: 03 May 2007 Posts: 4

This is my ipconfig after I release and renew. Now I'm not automatically redirected to the login page. I have to manually type in 10.20.7.1:5788. After logging in I'm still unable to access the Internet.

Connection-specific DNS Suffix . : firstspot.org
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-15-C5-CE-4E-85
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::c9d6:fa9f:ba1d:e7f3%9(Preferred)
IPv4 Address. . . . . . . . . . . : 10.20.7.229(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Friday, May 04, 2007 9:00:46AM
Lease Expires . . . . . . . . . . : Sunday, May 06, 2007 9:00:46AM
Default Gateway . . . . . . . . . : 10.20.7.1
DHCP Server . . . . . . . . . . . : 10.20.7.1
DHCPv6 IAID . . . . . . . . . . . : 201332165
DNS Servers . . . . . . . . . . . : 10.20.7.1
NetBIOS over Tcpip. . . . . . . . : Enabled

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Just wondering how come there is IPv6, are you using Vista as the client?
_________________
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kstallins · Joined: 03 May 2007 Posts: 4

Yes the test client computer is running Vista. Should I try another computer? We don't have a problem with Vista clients using our old FirstSpot machine.

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Vista client should be fine. Can you issue:

ping 10.20.7.1
nslookup
set d2
apple.com

and post the output here?
_________________
~ Patronsoft Limited ~

kstallins · Joined: 03 May 2007 Posts: 4

Microsoft Windows [Version 6.0.6000]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\>ping 10.20.7.1

Pinging 10.20.7.1 with 32 bytes of data:

Reply from 10.20.7.1: bytes=32 time=1ms TTL=128
Reply from 10.20.7.1: bytes=32 time=1ms TTL=128
Reply from 10.20.7.1: bytes=32 time=1ms TTL=128
Reply from 10.20.7.1: bytes=32 time=1ms TTL=128

Ping statistics for 10.20.7.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1ms, Maximum = 1ms, Average = 1ms

C:\>nslookup
Default Server: firstspot.org
Address: 10.20.7.1:53

> set d2
> apple.com
Server: firstspot.org
Address: 10.20.7.1:53

------------
SendRequest(), len 41
HEADER:
opcode = QUERY, id = 2, rcode = NOERROR
header flags: query, want recursion
questions = 1, answers = 0, authority records = 0, additional = 0

QUESTIONS:
apple.com.firstspot.org, type = A, class = IN

------------
------------
Got answer (86 bytes):
HEADER:
opcode = QUERY, id = 2, rcode = NXDOMAIN
header flags: response, auth. answer, want recursion, recursion avail.
questions = 1, answers = 0, authority records = 1, additional = 0

QUESTIONS:
apple.com.firstspot.org, type = A, class = IN
AUTHORITY RECORDS:
-> firstspot.org
type = SOA, class = IN, dlen = 33
ttl = 86400 (1 day)
primary name server = ns1.firstspot.org
responsible mail addr = root.firstspot.org
serial = 2
refresh = 28800 (8 hours)
retry = 7200 (2 hours)
expire = 604800 (7 days)
default TTL = 86400 (1 day)

------------
------------
SendRequest(), len 27
HEADER:
opcode = QUERY, id = 3, rcode = NOERROR
header flags: query, want recursion
questions = 1, answers = 0, authority records = 0, additional = 0

QUESTIONS:
apple.com, type = A, class = IN

------------
------------
Got answer (284 bytes):
HEADER:
opcode = QUERY, id = 3, rcode = NOERROR
header flags: response, want recursion, recursion avail.
questions = 1, answers = 1, authority records = 6, additional = 6

QUESTIONS:
apple.com, type = A, class = IN
ANSWERS:
-> apple.com
type = A, class = IN, dlen = 4
internet address = 17.254.3.183
ttl = 3600 (1 hour)
AUTHORITY RECORDS:
-> apple.com
type = NS, class = IN, dlen = 15
nameserver = nserver.asia.apple.com
ttl = 432000 (5 days)
-> apple.com
type = NS, class = IN, dlen = 15
nameserver = nserver.euro.apple.com
ttl = 432000 (5 days)
-> apple.com
type = NS, class = IN, dlen = 10
nameserver = nserver.apple.com
ttl = 432000 (5 days)
-> apple.com
type = NS, class = IN, dlen = 11
nameserver = nserver2.apple.com
ttl = 432000 (5 days)
-> apple.com
type = NS, class = IN, dlen = 11
nameserver = nserver3.apple.com
ttl = 432000 (5 days)
-> apple.com
type = NS, class = IN, dlen = 11
nameserver = nserver4.apple.com
ttl = 432000 (5 days)
ADDITIONAL RECORDS:
-> nserver.asia.apple.com
type = A, class = IN, dlen = 4
internet address = 17.82.254.3
ttl = 86400 (1 day)
-> nserver.euro.apple.com
type = A, class = IN, dlen = 4
internet address = 17.72.133.64
ttl = 86400 (1 day)
-> nserver.apple.com
type = A, class = IN, dlen = 4
internet address = 17.254.0.50
ttl = 432000 (5 days)
-> nserver2.apple.com
type = A, class = IN, dlen = 4
internet address = 17.254.0.59
ttl = 432000 (5 days)
-> nserver3.apple.com
type = A, class = IN, dlen = 4
internet address = 17.112.144.50
ttl = 432000 (5 days)
-> nserver4.apple.com
type = A, class = IN, dlen = 4
internet address = 17.112.144.59
ttl = 432000 (5 days)

------------
Non-authoritative answer:
Name: apple.com
Address: 17.254.3.183

> exit

C:\>

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Your setup looks fine.

Can you connect another non-Vista PC to the FirstSpot as a test?
_________________
~ Patronsoft Limited ~

hmarcbower · Posted: Thu May 31, 2007 2:48 pm **Post subject:**

I know that it's been said Vista should work fine as a client on v4, but I've had a couple of customers who use Vista not be able to get on. This is after disabling the firewall entirely. It gets an IP address, but can't load up the login page. Sounds very similar... I'm wondering if there is a security setting in the Vista/IE7 combination that doesn't like the "redirect" to the login page...