Maximum concurrent users

[hmarcbower]

This just started happening recently - we're getting a maximum concurrent users error... but we're fully licensed for a non-trial version.

What information do you need to know to help figure this out? :)

Thanks,

Marc

[alan]

Can you post your exact error message? Also, please post your config.ini file.
_________________
~ Patronsoft Limited ~

[hmarcbower]

Hi alan,

The exact error message is this one from the lang.php file (which I have not customized, so it's the default message):

$lang['login_max_conc']='Maximum Concurrent User Limit Reached, You need to wait other user to logout before you can login. Please contact your FirstSpot administrator for detail.';

It was hitting the limit at 5 yesterday - which I think is the trial limit, but there is nothing else acting like it's in trial mode (ie. maximum session times, etc).

And here is the config.ini - I couldn't see anything about concurrent users in there. Can all the receivedMailxxxx lines be deleted? I don't use the smtp functionality as it was causing issues for me.

CONFIG.INI:
;
; Description : FirstSpot setting ini file
;
; Filename : config.ini
;

; Note: use a backslash to separate directories and files, those lines starting with
; a semi-colon are considered as comments.
;
; Warning : please don't change this file without supervision of a PatronSoft Engineer
; It is highly recommended that you change the FirstSpot setting in the Web-based Configuration Manager

[version]
version=Advanced
versionDesc=4.0.0

[MNS]
; number of return paths
num_return_path=0
return_path0=

[DHCP]
leasetime=180
num_ignored_addr=0
ignore_addr0=

[Port Filter]
flt_num=0
flt_0=3389 3389 0
flt_1=8000 8000 0

[QOS]
dl=
ul=
qos_num=
qos_0=

[Client Pass]
num_mac_addr=2
mac_0=00-1A-92-13-C8-80
num_ip_addr=0
ip_0=
mac_1=00-1A-92-13-C8-6C

[proxyARP]
ip_num=
ip_addr0=

;
; Redirect Login Page php file
;
[loginPhp]
Login_enable0=
Login_php_Num0=

;
; Gateway Settings
;
[gateway]
;Print Log Table
Datasource_Printlog=printlog

;Shared Secret Table Name
Datasource_Shared_Secret_Tablename=fssecret

;maximum timelimit per session in minutes (global), 0 = never
sessionlimit =

;URL tracking, default off
Trace_URL=1

;URL tracking interval, do not log the same url for particular user in x mins
Trace_URL_Interval=30

;URL tracking table
Datasource_URL_Log_Tablename=fsurl

;extra-information field table name
Datasource_extra_field_table =aexlog

;demo_mode=on, off (default)
;
;This demo_mode parameter is for FirstSpot channel partners demonstration purpose
;If demo_mode=on, FirstSpot DNS Server and Web Server will perform a catch-all on all
;requests. After the user login, the client will always see the "firstspotdemo" page.
demo_mode=off

;redirect user to cart.php when login fails
redirect_cart=0

;Client Isolation, NetBIOS over TCP/IP, Default is Disabled
netbios=1

;Scenario 2 (Distributed Network Topology)
scenario2=0

; Post-Startup Batch File Path Name
batch_filePath =

; lan's subnet mask (please change this through Configuration Manager only)
;
subnet_mask =255.255.255.0

; domain name server IP address
;
DNS =0.0.0.0

; domain name server IP address
;
preferred_DNS =0.0.0.0

; domain name server IP address
;
alternate_DNS =0.0.0.0

; username
;
user =administrator

; password
;
pass =bc8eb60909020d28723eee1a80865e55

;Number of maximum administrator account
max_admin_account = 10

;Administrator username
admin_username0 =mbower
admin_username1 =
admin_username2 =
admin_username3 =
admin_username4 =
admin_username5 =
admin_username6 =
admin_username7 =
admin_username8 =
admin_username9 =

;Administrator password
admin_password0 =8f60f534ac2f50515d4bcb31053a5f63
admin_password1 =
admin_password2 =
admin_password3 =
admin_password4 =
admin_password5 =
admin_password6 =
admin_password7 =
admin_password8 =
admin_password9 =

;Administrator parameter
admin_parameter0 =111111111111111111
admin_parameter1 =
admin_parameter2 =
admin_parameter3 =
admin_parameter4 =
admin_parameter5 =
admin_parameter6 =
admin_parameter7 =
admin_parameter8 =
admin_parameter9 =

; network interface card connected to Internet (after modify this, need to restart FirstSpot)
;
publicNIC=INTEL Onboard

; network interface card connected Hotspots or visitor-based networks (after modify this, need to bind the FirstHop driver
; to this new card and unbind the FirstHop driver from ALL other cards, then reboot Windows)
;
privateNIC=3COM PCI

; data source for user login
;
Datasource =C:\Program Files\Common Files\ODBC\Data Sources\first.dsn

; datasource table for user login
;
Datasource_Tablename =fsusr

; datasource table for user login
Datasource_Plans_Tablename =fsplans

; enable session logging into the datasource log table
session_log =ON

; datasource table for user session logging
;
Datasource_Log_Tablename =fsusrlog

; datasource table for PayPal
;
Datasource_PayPal_Table=ppal

; port used by Gateway Service
;
port =5786

; port used by Authentication Server
;
auth_port =5788

; port used by ssl site
;
ssl_port =5789

; Greeting message displayed in login page
;
greeting_msg =Welcome to our Hotspot!

; Enable to show InfoBox
;
show_infobox =off

; Login page picture (filename)
;
loginpage_pic_name=logo.gif

; authentication server IP address (please change this through Configuration Manager only)
; Note: different from gateway_IP when it is not installed in gateway (not officially supported in this version)
;
auth_IP =10.66.0.10

; login page filename which dispatcher will call
;
loginpage =login_select.php

; login form filename which login_select.php will call
;
loginform =login_form.php

; anonymous login form filename which login_select.php will call
;
a_loginform =alogin_form.php

; authentication form filename which authentication.php will call
;
reauthenticationform =reauth_form.php

; anonymous authentication form filename which authentication.php will call
;
a_reauthenticationform =alogout_form.php

; idle time (minutes) allowed for authenticated users
;
idle_timeout =600

; private network (please change this through Configuration Manager only)
;
private_IP =10.66.0.0

; gateway IP address (please change this through Configuration Manager only)
;
gateway_IP =10.66.0.10

; allow access to config manager from private network?
;
access_from_private =ON

; allow access to config manager from public network?
;
access_from_public =ON

; license file path
;
licensepath =C:\Program Files\FirstSpot\

; session handling mode, 0 for MAC-based, 1 for IP-based
session_handling =0

; path for dhcp config
dhcppath =C:\Program Files\FirstSpot\dhcp\dhcpservice.ini

; dhcp mode, 0 = auto, 1 = static, 2 = disabled
dhcpmode =2

; for static dhcp only, path of the Ip MAC mapping list
static_dhcp_path =C:\Program Files\FirstSpot\StaticDHCP.txt

; anonymous login
anonymous_login =off

; secret enable
secret_enable=off

; secret code
secret_code=0aed120c6f7090a5b26a4c93df382b21

; anonymous login user table name
Datasource_Anonymous_Tablename =fsa

; anonymous login log table name
Datasource_Anonymous_Log_Tablename =fsalog

; password offloading mode
pwd_offload =off

; password encryption directory path
encrypt_path =C:\Program Files\FirstSpot\dispatcher\encrypt_pwd.exe

; initial air time in minutes for self signup users
self_sign_up_credit=5

; self signup filtering
self_signup_filter=1

;allow self-signup without an ip/mac, 0=yes, 1=no
self_signup_no_mac=1

; null=no filter, 0 = signup once, >0 after x mins
self_signup_period=

;use 3 party ssl cert 0=yes 1=no
ssl_cert=1

;secure socket layer for authentication
;443 for enabled SSL, auth_port=ssl_auth_port for disabled ssl
ssl_auth_port=5788

;rewrite engine for http to https redirection
rewrite_engine=off

;NAT
nat=0

;maximum fail attempt allowed
max_attempt=

;If user accesses http://10.66.0.10:5788 directly, redirect the request to any non-existing ip,
;so that driver can capture the request properly.
;DO NOT put any unresolvable domain name here
redirect_address=http://10.0.73.9/logged_in.html

;port to handle https request in apache when user is not authenticate
redirect_port=5790

; Allowed Hosts Settings
;
[allowed hosts]
; allowed hosts keywords file path
;
hosts_keywords_path =C:\Program Files\FirstSpot\AllowedHostsKeywords.txt

; allowed hosts IPs file path
;
hosts_ips_path =C:\Program Files\FirstSpot\AllowedHostsIps.txt


; Bandwidth Throttle Settings
[bw_throttle]
; Bandwidth Throttle Mode
bt_mode =3

; Overall Upload Limit (at least 20KB/s recommended)
bt_ul_limit =20

; Overall Download Limit (at least 20KB/s recommended)
bt_dl_limit =20

; low, medium and high definition
bt_low=100
bt_medium=50
bt_high=20
bt_drop_period=2

[bwreset]
bwresetmethod=day
bwresetperiod=30
lastresetbw=1217429671

[creditcard]
payment_method=ppal

[paypal]
; Business id
;
ppal_business=your_business_id@your_email.com

; URL for successful transactions
;
ppal_return=http://10.66.0.10:5788/cart.php

; URL for cancelled transactions
;
ppal_cancel_return=http://10.66.0.10:5788/cart.php

; trust "Pending"=="Complete"?
;
ppal_pending_release=no

; the settlement currency
;
ppal_base_currency=USD

; URL for notify
;
ppal_notify_url=http://fixed_ip:5789

; Starting number for invoice
;
ppal_invoice_start=1

[worldpay]
; Installation id
;
wpay_instID=your_installation_ID

; the settlement currency
;
wpay_base_currency=USD

; URL for notify
;
wpay_notify_url=http://fixed_ip:5789

; Test Mode
; 100 : test mode - always successful validation
; 101 : test mode - always failed validation
; 0 : test mode - live mode, not testing
;
wpay_testmode=0

[AuthorizeNet]

;login id
aNet_id=

;transaction key
aNet_key=

aNet_hash=

aNet_base_currency=USD

; URL for notify
aNet_notify_url=http://fixed_ip

; Test Mode
; 0 : test mode - live mode, not testing
; 1 : test mode - testing only
aNet_testmode=0

[PrinterOn]

PrintSupport=0
SiteURL=
SiteUID=
SiteAuth=
; show siteURL
show_URL_login=1
show_URL_infobox=1

[lang]
; default language file
default_lang_file=lang.php
default_lang_file_attributes=English;en,en-us;iso-8859-1
; number of other language files
lang_fileNumber=0
; other luguage files
lang_file1=
lang_file1_attributes=
lang_file2=
lang_file2_attributes=
lang_file3=
lang_file3_attributes=
lang_file4=
lang_file4_attributes=
lang_file5=
lang_file5_attributes=
; show character encoding
; 0 : hide
; 1 : show
show_charset=1

lang_pack_file=custom_lang.php
cmlang_pack_file=custom_cmlang.php
last_logout=logout
this_logout=logout
last_info=infobox
this_info=infobox
last_cart=cart
this_cart=cart
key_0=
url_0=
signup01=off
signup02=off
signup03=off
signup04=off
signup05=off
signup06=off
signup07=off
signup08=off
signup09=off
signup10=off
ReqSignUp01=off
ReqSignUp02=off
ReqSignUp03=off
ReqSignUp04=off
ReqSignUp05=off
ReqSignUp06=off
ReqSignUp07=off
ReqSignUp08=off
ReqSignUp09=off
ReqSignUp10=off
extra01=off
extra02=off
extra03=off
extra04=off
extra05=off
extra06=off
extra07=off
extra08=off
extra09=off
extra10=off

; Setting of cart description
[cart]
max_slot_open=0

[radius]
use_radius=false
ServerIP=10.66.0.10
AuthPort=1812
AccPort=1813
Secret=secret
FSVendorID=2004
Datasource=C:\Program Files\FirstSpot\datasource\radius.dsn
Datasource_Tablename=fsRadius
Acc_Start=true
Acc_Stop=true
;Acc_FSLogin=true
;Acc_FSLogout=true
;Acc_FSWriteLog=true

[radiusAuthentication]
NAS_IDENTIFIER=FirstSpot
;NAS_IP_ADDRESS=the private nic ip, this can be edited.
;CALLING_STATION_ID=client nic mac or ip, depends on the Firstspot setting, this can not be edited.
;CALLED_STATION_ID=firstspot private nic mac, this can not be edited.

[radiusCustomAttribute]
;Vendor spec type for Firstspot
;fixed value can not be changed.
;
;FS_AUTH_TIMELEFT=1
;FS_AUTH_ACCUMBW=2
;FS_AUTH_BWQUOTA=3
;FS_AUTH_BWCOUNT=4
;FS_AUTH_ULLIMIT=5
;FS_AUTH_DLLIMIT=6
;FS_AUTH_LOGINTIME=7
;FS_AUTH_LOGOUTTIME=8
;FS_AUTH_TIMEDIFF=9
;FS_AUTH_BWUSAGE=10

;Account Status Type Attributes, can be changed.
;
;default ACCT_STATUS_FSLOGIN=217
;default ACCT_STATUS_FSLOGOUT=218
;default ACCT_STATUS_FSWRITELOG=219

[prepaidCard]
random_usr_prefix=usr_
random_usr_suffix_salt=abcdefghjkmnpqrstuvwxyzABCDEFGHJKMNPQRSTUVWXYZ123456789
random_usr_suffix_length=5
pwd_salt=abcdefghjkmnpqrstuvwxyzABCDEFGHJKMNPQRSTUVWXYZ123456789
pwd_length=7

[ACL]
num_acl=0

[fssmtp]
smtp =false
rcptMax=10
receivedMail1=0
receivedMail2=0
receivedMail3=0
receivedMail4=0
receivedMail5=0
receivedMail6=0
receivedMail7=0
receivedMail8=0
receivedMail0=0
receivedMail9=0
receivedMail10=0
receivedMail11=0
receivedMail12=0
receivedMail13=0
receivedMail14=0
receivedMail15=0
receivedMail16=0
receivedMail17=0
receivedMail18=0
receivedMail19=0
receivedMail20=0
receivedMail21=0
receivedMail22=0
receivedMail23=0
receivedMail24=0
receivedMail25=0
receivedMail26=0
receivedMail27=0
receivedMail28=0
receivedMail29=0
receivedMail30=0
receivedMail31=0
receivedMail32=0
receivedMail33=0
receivedMail34=0
receivedMail35=0
receivedMail36=0
receivedMail37=0
receivedMail38=0
receivedMail39=0
receivedMail40=0
receivedMail41=0
receivedMail42=0
receivedMail43=0
receivedMail44=0
receivedMail45=0
receivedMail46=0
receivedMail47=0
receivedMail48=0
receivedMail49=0
receivedMail50=1
receivedMail51=0
receivedMail52=1
receivedMail53=1
receivedMail54=0
receivedMail55=1
receivedMail56=0
receivedMail57=0
receivedMail58=0
receivedMail59=0
receivedMail60=0
receivedMail61=0
receivedMail62=0
receivedMail63=0
receivedMail100=0
receivedMail101=0
receivedMail102=0
receivedMail103=0
receivedMail104=0
receivedMail105=0
receivedMail106=0
receivedMail107=0
receivedMail108=0
receivedMail109=0
receivedMail1000=0
receivedMail1001=0
receivedMail1002=0
receivedMail1003=0
receivedMail1004=0
receivedMail1005=0
receivedMail1006=0
receivedMail1007=0
receivedMail1008=0
receivedMail1009=0
receivedMail1010=0
receivedMail1011=0
receivedMail1012=0
receivedMail1013=0
receivedMail1014=0
receivedMail1015=0
receivedMail1016=0
receivedMail1017=0
receivedMail1018=0
receivedMail1019=0
receivedMail1021=0
receivedMail1022=0
receivedMail1023=0
receivedMail1024=0
receivedMail1025=0
receivedMail1026=0
receivedMail1028=0
receivedMail1029=0
receivedMail1030=0
receivedMail1031=0
receivedMail1032=0
receivedMail1033=0
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receivedMail1038=0
receivedMail1039=0
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receivedMail1049=0
receivedMail1050=0
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receivedMail1054=0
receivedMail1055=0
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receivedMail1058=0
receivedMail1059=0
receivedMail110=0
receivedMail111=0
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receivedMail113=0
receivedMail114=0
receivedMail115=0
receivedMail116=0
receivedMail117=0
receivedMail118=0
receivedMail119=0
receivedMail120=0
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receivedMail125=0
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receivedMail160=0
receivedMail1061=0
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receivedMail161=0
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receivedMail165=0
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receivedMail1063=0
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receivedMail1080=0
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receivedMail332=0
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receivedMail435=0
receivedMail436=0
receivedMail437=0
receivedMail438=0
receivedMail439=0
receivedMail440=0
receivedMail441=0
receivedMail442=0
receivedMail443=0
receivedMail444=0

[misc]
show_cart=no
enable_chgpwd=0
block_icmp=off
block_udp=on
_debug=1
pkt_period=20
oem=C:\WINDOWS\INF\oem6.inf
PublicAdapterIP=10.0.73.9
PublicAdapterIpMask=255.255.255.0
PublicAdapterGateway=10.0.73.1
PrivateMAC=00010240fc34
[DataTransfer]
bwcount_dl=0
bwcount_ul=0

[alan]

Maybe you encounter problem for the Online License Validation? Please make sure your FirstSpot machine has a valid Internet connection during startup.

Also, you can delete the receivedMailxxxx lines.
_________________
~ Patronsoft Limited ~

[hmarcbower]

Would there be a log somewhere that would show a failed licence check? When I check the firstspot_gw_srv_<date>_<time>.log files for the last few restarts they are showing "license key valid, running Advance edition" about 42 seconds after the log starts.

Also nothing else seems to be limited... when people can connect, they seem to be able to stay connected as long as they like (which is how I have it set). ALthough, at the moment, I have six people connected... so maybe restarting the services this morning fixed the problem.... I'll see if I have other reports of people not able to get on.

Thanks alan, I appreciate your quick answers.

[ahatoom_vip8]

just i want to know about Max Concurrent User supported with full version
version 5.x

thank you

[alan]

There is no limit, it is really limited by your hardware capacity.
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[ahatoom_vip8]

thank you alan for your reply
i need to know if i want from this software to handle about 500 concrrent users what shoud i put the hardware
means what is the excat hardware should i fix
thank you very much

[alan]

FirstSpot should be able to handle the volume you mentioned. It is a bit hard to estimate the exact hardware requirement, but you might want to check out http://www.patronsoft.com/forum/viewtopic.php?t=1974 for a real-life example.
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[ahatoom_vip8]

please why I can't find the answer for my qustion
i can't buy this software without Know this detalis
because i have a big project and many thing has to be arranged
most of people say don't Know what excactly the number
ok can I talk to some one how made this software to know more details
because im intresting in this software
thank you very much

[alan]

We email you the suggested configuration.
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