users time not getting credited after a completed charge

burmaster · Joined: 26 Jan 2006 Posts: 6 Location: Granby Ranch IS

Please help. My users are being charged(which can be confirmed by paypal and the paypal_txn.log), but the users are not getting credited for a plan. The log says they are being credited, but they have no available minutes. Please reply asap.

Reference from log
"06-Jan-25 20:04 216.113.188.202 13 Status changed to Completed. Credits issued: 1 units of Plan B to user test11. Completed test11 Plan B 1 1 full day of Internet access 9CD0456077936235D 0.10 0.10 0.00 0.10 0.10 instant 19:04:51 Jan 25, 2006 PST web_accept Travis Burmaster travis@burmaster.com &txn_type=web_accept&payment_date=19:04:51 Jan 25, 2006 PST&last_name=Burmaster&item_name=1 full day of Internet access&payment_gross=0.10&mc_currency=USD&business=paypal@granbyranch.com&payment_type=instant&verify_sign=,,,,tKig.pw71c1hUAU-VnQYEi7uDusEEjbsLHL0DW2&payer_status=unverified&tax=0.00&payer_email=travis@burmaster.com&txn_id=9CD077936235D&quantity=1&receiver_email=paypal@granbyranch.com&first_name=Travis&payer_id=HJME2NA5FRA&receiver_id=M322ZUAETG&item_number=&payment_status=Completed&payment_fee=0.10&mc_fee=0.10&shipping=0.00&mc_gross=0.10&custom=Plan B|13|test11&charset=windows-1252&notify_version=2.0"

burmaster · Joined: 26 Jan 2006 Posts: 6 Location: Granby Ranch IS

I forgot to mention that I purchased advanced edition this past week, and I really need to get this fixed or maybe I need a refund?

kevin · **Forum facilitator** Joined: 26 Sep 2003 Posts: 442

How's your 'Plan B' defined?

If you have purchased our maintenance contract, please send us the details to support@patronsoft.com.

I suppose you're doing final testing before your real deployment, given the log information? Did you experience similar problems before? Or have you tried that part at all before?
_________________
~ Patronsoft Limited ~

burmaster · Joined: 26 Jan 2006 Posts: 6 Location: Granby Ranch IS

The following is my plan B, please help????
-------------------------------------

Plan name: Plan B

Account is disabled: No

Account is active: When it is created

Conditions to suspend this account:

After Minute(s)Hour(s)Day(s) : 1 Day

Bandwidth throttling: High(~20 KBytes/s)

UPLOAD
Enable data transfer counter: No

DOWNLOAD
Enable data transfer counter: No

When to reset data transfer counter: global setting

The accumulative data transfer will be reset on day of every month(s)

The accumulative data transfer will be reset every 1 day(s)

Print quota: 0 pages

Apply IP Block List? No

Request user to fill in extra information form at the first login? No

burmaster · Joined: 26 Jan 2006 Posts: 6 Location: Granby Ranch IS

I also noticed in the log that SQL Fetches from the database were failing

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Please zip and email us ( firstspot@patronsoft.com ) the below files:

1) config.ini
2) all the files under FirstSpot\log subdirectory
_________________
~ Patronsoft Limited ~

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

The SQL Fetches errors are unrelated to your issue.

We are still investigating your case...
_________________
~ Patronsoft Limited ~

kevin · **Forum facilitator** Joined: 26 Sep 2003 Posts: 442

To isolate the problem, please define a plan with, say, 100 minutes; without other limitations. Then, try to pay for the plan and see it would get credited correctly to the user account.
_________________
~ Patronsoft Limited ~

burmaster · Joined: 26 Jan 2006 Posts: 6 Location: Granby Ranch IS

I have tried all different types of plans with no resolve. The users account is never credited no matter what type of account. Please help? I am having to manually credit accounts. I think the problem is related to a failure in the IPN php page. Can you send me an updated IPN php page? please help.....

shadowneox · Joined: 18 Jun 2005 Posts: 22

I have the same problem....with firstspot V4 , no credit for client , i do it manually .

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Apologize for being a bit slow as it is holiday here. Will do more investigation as soon as possible.
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CyberElements · Joined: 28 Nov 2005 Posts: 64 Location: Ellensburg, WA USA

I have to put my $.02 in here, i'm also having same issue. but purchased a license (advanced) this afternoon... hoping to get the license file soon.
_________________
Tim Reed
Owner
Cyber Elements WISP
Ellensburg, WA USA

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

We are making progress on this problem. Most likely we will have a fix in this week.

Again, apologize for the issue.
_________________
~ Patronsoft Limited ~

shadowneox · Joined: 18 Jun 2005 Posts: 22

good.....!!!

CyberElements · Joined: 28 Nov 2005 Posts: 64 Location: Ellensburg, WA USA

Awesome guys! Looking forward to learning how to get it fixed :).
_________________
Tim Reed
Owner
Cyber Elements WISP
Ellensburg, WA USA