Loseing internet repeatedy

bustedshell · Posted: Sat Jun 23, 2007 1:48 am **Post subject: Loseing internet repeatedy**

ok here it is i keep loseing my internet connection this never happend before i installed firstspot it seems as if i lose all internet connectivity untill i release and renew my dhcp from the isp now if i plug the ethernet cable into a computer other than the server i dont have this problem .. any thoughts ?
this happens all of about ever 5 minutes 5 to 7

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

I still suspect it is your network problem. Maybe you should double-check your hardware stability?
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bustedshell · Posted: Fri Jul 06, 2007 2:47 pm **Post subject: loseing internet**

ok ive checked the hardware i reformatted the computer and ran internet connection shareing with 20 clients online the second i install firstspot i start seeing the problem .. remember during my test people were maxing out my bandwidth due to lack of throttleing and the system never lost its internet connection . yet when i install first spot i have this problem

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

When you put FirstSpot in your network and the problem occurs, it doesn't mean that it is FirstSpot that is causing the problem. It still might be a general network setup issue.

I suggest you have some networking people to take a look at your network. In particular, you need to narrow down the issue at bit, at the time of failure:

1) is DNS still working? Please use nslookup command to check.
2) how about routing? Please see http://www.patronsoft.com/forum/viewtopic.php?t=1191
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bustedshell · Posted: Mon Jul 09, 2007 2:17 pm **Post subject: internet problem**

ok heres the deal the internet is working fine dns is not going down nor is it loseing the number however when i install first spot the problem starts up that every 5 or 6 minutes when i have more than 5 clients on the internet goes down and the computer that sits right beside the server directly connected to the dsl box still has its internet ... this is not a hardware problem im pretty sure of it after i had 3 people look at it with the same results ... they all said the same thing im saying right now.. that when i install first spot this problem starts up

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

We need more precise information (rather than just saying "Internet goes down"). When you have problem again, can you (please post the output):

1) ping FirstSpot Private IP from the client?
2) nslookup apple.com from client?
3) nslookup apple.com from FirstSpot machine?
4) ping apple.com from FirstSpot machine?
5) ping apple.com from the client?
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alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Also, can you post your firstspot_gw_srv_[timestamp].log under FirstSpot\log directory for further analysis (at the time of failure)?
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bustedshell · Posted: Tue Jul 10, 2007 3:16 pm **Post subject:**

alright when this happens

ping responds to clients from server
ping responds from clients to server
firstspots login interface works ..
ping from clients to Real dns server Fails
Ping from server to Real dns Server Fails
Ping from server to apple.com fails
ping from server to yahoo.com fails ..

however when i release and renew the ip number on the public side
ipconfig /release
ipconfig /renew
the internet comes back up for about 5 to 6 minutes then goes down again

now when i run standard ICS internet Connection Sharing
this problem does not occur and when i run first spot and have this problem i tested to see if mabey it was my internet connection however the computer that i have plugged in right next to the server wich is plugged into the same dsl line does not go down ..

my dispacher service and dchp service DO NOT crash when this happens

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

This moves a bit closer to the solution. I strongly suspect it is routing problem. Can you post the output of the following commands (issue in the FirstSpot machine):

1) ipconfig/all
2) route print
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bustedshell · Posted: Tue Jul 10, 2007 3:27 pm **Post subject:**

Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\DANIEL>ipconfig /all

Windows IP Configuration

Host Name . . . . . . . . . . . . : idolcom
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : cantv.net

Ethernet adapter AE1:

Connection-specific DNS Suffix . : cantv.net
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Eth
ernet NIC
Physical Address. . . . . . . . . : 00-13-8F-D0-76-C6
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 201.249.27.152
Subnet Mask . . . . . . . . . . . : 255.255.224.0
Default Gateway . . . . . . . . . : 201.249.0.1
DHCP Server . . . . . . . . . . . : 200.109.126.42
DNS Servers . . . . . . . . . . . : 200.44.32.12
200.11.248.12
Lease Obtained. . . . . . . . . . : Tuesday, July 10, 2007 10:20:16 AM
Lease Expires . . . . . . . . . . : Tuesday, July 10, 2007 6:20:16 PM

Ethernet adapter A10SUB:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : ADMtek AN983 10/100 PCI Adapter
Physical Address. . . . . . . . . : 00-08-A1-A8-60-3B
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 10.20.7.1
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . :
DNS Servers . . . . . . . . . . . : 10.20.7.1

C:\DOCUME~1\DANIEL>route print
===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 13 8f d0 76 c6 ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - P
acket Scheduler Miniport
0x3 ...00 08 a1 a8 60 3b ...... ADMtek AN983 10/100 PCI Adapter - Packet Schedul
er Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 201.249.0.1 201.249.27.152 20
10.20.7.0 255.255.255.0 10.20.7.1 10.20.7.1 20
10.20.7.1 255.255.255.255 127.0.0.1 127.0.0.1 20
10.255.255.255 255.255.255.255 10.20.7.1 10.20.7.1 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
201.249.0.0 255.255.224.0 201.249.27.152 201.249.27.152 20
201.249.27.152 255.255.255.255 127.0.0.1 127.0.0.1 20
201.249.27.255 255.255.255.255 201.249.27.152 201.249.27.152 20
224.0.0.0 240.0.0.0 10.20.7.1 10.20.7.1 20
224.0.0.0 240.0.0.0 201.249.27.152 201.249.27.152 20
255.255.255.255 255.255.255.255 10.20.7.1 10.20.7.1 1
255.255.255.255 255.255.255.255 201.249.27.152 201.249.27.152 1
Default Gateway: 201.249.0.1
===========================================================================
Persistent Routes:
None

C:\DOCUME~1\DANIEL>

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Your IP setting looks normal as far as I can tell.

But how come your prompt is "Microsoft(R) Windows DOS"? Also, can you post your firstspot_gw_srv_[timestamp].log as stated above?
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bustedshell · Posted: Tue Jul 10, 2007 3:51 pm **Post subject:**

well i belive its got something to do with the version of windows i think they changed something in windows xp sp2 not quite sure tho
and the log has no entries for the times that this occurs

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Ignore the timeframe, just post your current firstspot_gw_srv_[timestamp].log under FirstSpot\log directory.
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