Cannot not start service

dannyquinn · Joined: 12 Oct 2005 Posts: 3

Once logged the status is set to STOPPED I click start but the status returns to stopped. any ideas?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Please post your firstspot_gw_srv_[timestamp].log and error.log file under FirstSpot\log subdirectory.
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dannyquinn · Joined: 12 Oct 2005 Posts: 3

I do not have any of they log files? I have done a search on the whole firstspot dir? I only have admin_login, Sirstepet_drv_bootup and install and they do not really have any helpful info in them?

alan · **Forum facilitator** Joined: 26 Sep 2003 Posts: 4435

Hum, that means FirstSpot failed to start very early in the sequence.

Please provide the following information:

1) What OS are you running?

2) Have you changed any FirstSpot settings? (I suggest you use default value to simplify the trial initially)

3) your ipconfig/all output

You can also try to reinstall FirstSpot in another machine. I would think something is not compatible with FirstSpot in your existing Windows, and installing FirstSpot in another machine will solve the problem.
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dannyquinn · Joined: 12 Oct 2005 Posts: 3

I am running windows XP with SP2 install
I am have not changed any settings as yet
I have tried reinstalling but not on a diffrent PC - I will give that a go just now

thanks